BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 996 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and product quick and friendly installation water tastes great.”

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Posted 1 year ago

We're so pleased to hear that you are enjoying your new BIBO and that the service received was good! :-)

Posted 1 year ago

“Easy online order & payment set up. Great customer service communication. Brilliant installation lady. Excellent machine. Works beautifully and looks great great too.”

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Posted 1 year ago

Thank you for your feedback! We're so pleased to hear that you have had a positive experience from start to finish and are enjoying your new BIBO :-)

Posted 1 year ago

“A disaster, despite my reservations about buying this product because of the disasters time spent with three competition Virgin water! Loose inside. Water poured out all over the place because according to Bibo....'thingsay Have come loose during transport, despite accurate factory checks!!! Easy to fix. Unscrew. Reattach, mallarchy! My issue was ELECTROCUTION while filling the machine as instructed. This was ignored and completely dismissed with the stuck record response of how it's checked and fixed! Reassurances about all my worries while deciding to order this product, and then DISASTER! NOT EXACTLY A CONFIDENT START TO, 'WE ARE MUCH MORE SUPERIOR TO VIRGIN WATER/STRAUSS! So that's my update! How dissapointing and predictable!! And they wouldn't allowme to post photos of the mess in the kitchen. So I had to redo the review without photos!”

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Posted 1 year ago

Thank you for your feedback. We are very sorry that your BIBO was delivered to you with signs of transit damage. This is extremely disappointing and we can only apologise for the inconvenience and disappointment caused. I am pleased that this is now all resolved and we hope you are enjoying your new BIBO!

Posted 1 year ago

“we are light users so our BiBO is just the right size and works very well & east to use.”

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Posted 1 year ago

Thank you for your feedback! We're really pleased to hear that you're enjoying your BIBO :-)

Posted 1 year ago

“Simple transaction, online messaging function was useful to remove an item from an order before being dispatched. The fitting kit does seem expensive for the items it contains. especially as I only required one part, none the less it was of good quality.”

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Posted 1 year ago

Thank you for your feedback. We're really pleased to hear that we were able to resolve your query via our online chat service :-)

Posted 1 year ago

“Had an issue with a UV light failure warning , spoke to BIBO direct whom advised a part would remedy the issue. Part purchased and supplied as advised , information on removal of side panels to fit the new part were discussed during the call. Spare part fitted and working a great personal service being able to speak to someone directly.”

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Posted 1 year ago

Thank you for your positive feedback! We're really happy to hear that we were able to resolve your issue for you quickly :-)

Posted 1 year ago

“A few issues when we bought our bibo but at the end everything was sorted. We happy with this machine saving time and energy for us”

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Posted 1 year ago

Thank you for your positive feedback. We're really thrilled to hear that you are happy with your new BIBO :-)

Posted 1 year ago

“You haven’t even delivered and installed it yet!”

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Posted 1 year ago

Many thanks for your feedback. We're really sorry that there was a delay with your installation going ahead. I'm pleased that this did go ahead successfully shortly after the initial delay, and we hope you are enjoying your new BIBO!

Posted 1 year ago

“I found Bibo very helpful and responsive when I had an account query & the delivery of C02 canisters is super quick & efficient!!”

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Posted 2 years ago

Thank you for your positive feedback! We're really pleased to hear that you are happy with your recent purchase :-)

Posted 1 year ago

“Bibowater installed pipework leaking in cupboards 2 hours after installation, had to turn off main water supply to prevent further water damage to kitchen cupboards as the leak was coming from the joint bibo installed. phoned company told they will get back to me shortly, waited hour no reply phoned again 17.15 company closed (website says 17.30), diverted to an out of hours line, who can only record the issue and arrange a call back 3 days later.... yes they expected me and the family to go three days without washing, flushing toilet, drinking water, tea, etc. Aftersales and warranty service (no existant), that's all I had was "we can't do anything except get someone to contact u in three days", again that's three days without water in the house. Totally unacceptable. As this is an experienced example of their aftersales and warranty service, moving forward I have NO confidence in thier intention or ability in honouring thier aftersales or warranty commitment. Therefore it saddens me to write this review and to inform bibo that I will be returning the product. Coupled to this I now have to call out a plumber to repair the leakage bibo created. Update.. (13th February 2023)) Following the weekend and after several calls between myself and Bibo, they agreed that the level of service i recieved was not up to thier usual standard and to reimburse the cost of the plumber I employed to correct the issue, and after discussing the issue have revised thier instalation procedure. As identified previously I am more than happy with the product (Even after 5 weeks of use), the initial installation issues were resolved on the Monday after installation. I was /am still disappointed with thier initial response, but this appears to have been a cumulation of several things coming together at the same time, which is unlikely to repeat itself. Therefore I am now happy to recommend BIBO product and service's.”

Helpful Report

Posted 2 years ago

Many thanks for your initial feedback, and for your revised review. We really are very sorry for the issues encountered following the initial installation, and for the response received. I am pleased to hear that this was all resolved satisfactorily, and that you are enjoying your new BIBO! :-)

Posted 1 year ago

“Hello there, have had my.bibo for several years now and would not.be without it There is no problem if the bibo needs any repairs .the engineer will.soon fix it. I use.for.cooking a lot and you only heat up what you need”

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Posted 2 years ago

Many thanks for your positive feedback. It's great to hear that you have been enjoying BIBO for many years and have always been happy with the service provided :-)

Posted 2 years ago

“Very happy with my Bibo Fizz. Excellent product and amazing customer service. Highly recommended!”

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Posted 2 years ago

Many thanks for your feedback. We're super pleased to hear that you are happy with your BIBO Fizz, and that you have received our great customer service! :-)

Posted 2 years ago

“I love my Bibo. Would not be without. Haven used it for many years now.”

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Posted 2 years ago

Thank you for your feedback! We're thrilled to hear that you are still enjoying your BIBO after many years!

Posted 2 years ago

“We previously owned a virgin pure machine and decided after many years/moving home to refresh and this time give BIBO a test due to appearance. What can I say, don’t judge a book by its cover. We are now at the point of 3 months in and truly regretting our purchase. The water temp barely better than tap despite being at the lowest setting. I feel the need to leave this review to warn others to sadly look elsewhere.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. I am sorry to hear that you are not entirely satisfied with your BIBO. Please look out for an email from our Customer Service Team, who will be in touch to discuss this further, and to offer solutions to resolve this for you.

Posted 2 years ago

“Always sends orders promptly & let you know when they are arriving”

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Posted 2 years ago

Thank you for your positive feedback! :-)

Posted 2 years ago

“Love our Bibo. We live in a hard water area and got fed up of the kettles being full of limscale and finding bits at the bottom of the cup despite the kettle filter. Now with Bibo there is no waiting for the kettle to boil and we get instant filtered hot and cold water. I would highly recommend Bibo to anyone :)”

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Posted 2 years ago

Thank you for your feedback! We're so pleased to hear that you are enjoying your new BIBO :-)

Posted 2 years ago

“the most amazing product i own, in and out the kitchen I'd be lost without it”

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Posted 2 years ago

Thank you for your great feedback. We're super pleased to hear that you love your BIBO! :-)

Posted 2 years ago

“Having recently purchased both the Bibo water machine and the Bibo fizz, I can recommend both. As well as having great products the installation was painless and best of all the customer service is faultless, a rare thing these days. Very impressed.”

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Posted 2 years ago

Thank you for taking the time to provide your feedback. We are really pleased to hear that you are enjoying your new BIBO Classic and BIBO Fizz, and that our fab team have provided you with great service :-)

Posted 2 years ago

“Waste of time”

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Posted 2 years ago

“Excellent service from ordering to delivery”

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Posted 2 years ago

Thank you for your positive feedback :-)

Posted 2 years ago

BIBO Water is rated 4.6 based on 996 reviews