BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good i recomend”

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Posted 3 years ago

“Both product & customer service are excellent”

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Posted 3 years ago

Thanks so much for your lovely feedback!

Posted 3 years ago

“The machine started to leak hot water heavily after 11 months of use. To fix it, I ordered a descaling kit on March 3rd, they said it is arriving at the end of June. That's rather poor.”

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Posted 3 years ago

Hi there, thanks for your feedback. The cleaning kit you ordered is being dispatched W/C 29th March, so i'm not sure why you were advised delivery in June!

Posted 3 years ago

“kettle out of sight now!!i would think best thing i have ever brought, especially when the family descends on us, no more have to fill and boil the kettle now, and just waiting for it to boil, the engineer was brilliant he explained everything but it is so easy to use would recommend to one and all, banish the kettle to the cupboard!!”

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Posted 3 years ago

Thanks so much for your feedback Christopher! So pleased to hear you would recommend!

Posted 3 years ago

“Purchased the Bibo fizz kit, although there were some delays in shipping, the communication was excellent. Customer and tech support are instantly accessible via the phone and extremely helpful. Delighted with the product itself which works perfectly. Was very grateful to have found a UK company as an alternative to the sodastream brand.”

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Posted 3 years ago

Thank you so much for your wonderful feedback and for your understanding regarding the slightly longer than usual delivery time! :)

Posted 3 years ago

“Excellent machine does exactly what it says on the tin and a bit more Seems expensive on paper but well worth the investment”

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Posted 3 years ago

Thank you, Dave!

Posted 3 years ago

“I used my bibo water fizzing device for the first time today and have drunk a litre of fizzy water already- i love it! I tried using it last night and had a few false starts- turns out it was me being thick- first i thought the cylinder was faulty-it wasn't I just wasn't pressing the button hard enough! Then I thought the water wasn't getting fizzy because i couldn't see any bubbles-turns out it is only when you release the bottle of carbonated from the device that you see the bubbles in the water. I was way over carbonating the first bottle but now i have the hang of it, one press of the button is plenty for lovely fizzy water with no salt or bicarb needed and it's manual so no plugs or batterries, great for camping! All my family are getting one for next Christmas!”

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Posted 3 years ago

Such a wonderful review, Ann! So pleased to hear you love your BIBO Fizz! :)

Posted 3 years ago

“Our BIBO is still giving excellent service after eight years and it is still the best way to get cold filtered and hot water.”

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Posted 3 years ago

So pleased to hear, Graham!

Posted 3 years ago

“From the start, April Stephens of BIBO responded very quickly and courteously to my emails relating to a problem I was having with my new Bibo Fizz soda maker. She arranged a speedy (next day) delivery of a replacement unit, folllowed by a replacement CO2 cylinder (which turned out (as April thought) to be the problem in the first place). Excellent service .. it's situations like this that tell you a lot about a company and their customer care.”

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Posted 3 years ago

Thanks so much for the feedback, Gerry! :)

Posted 3 years ago

“I have owned my BIBO for about 5 years and I love it . Cold and hot water filtered at a finger tip I love this machine and would not swap this for anything ..”

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Posted 3 years ago

So pleased to hear you have been enjoying your BIBO for so long! :)

Posted 3 years ago

“I have just had it plumbed in so just getting used to it”

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Posted 3 years ago

We hope you are loving your new BIBO, Betty!

Posted 3 years ago

“We have had our Bibo several years and we love it, fresh filtered water, hot and cold. Don’t think I will ever go back to having a kettle and no longer buy bottled water so a win win for me. We use our Bibo constantly and find it makes us drink more water which is great.”

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Posted 3 years ago

So pleased to hear you no longer need to buy bottled water because of having a BIBO! Even better that you are drinking more water too!

Posted 3 years ago

“Still waiting for it to be delivered.”

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Posted 3 years ago

“Brilliant customer service. I ordered a couple of replacement CO2 cylinders for our Bibo Fizz. Though they were initially out of stock I get a email the day after order to let me know and that what the delivery date would be. Given the current situation I can understand that supply chains are difficult and being kept up-to-date all along is great service.”

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Posted 3 years ago

Thank you so much for your understanding regarding the slight delay on your delivery! :)

Posted 3 years ago

“Excellent customers service, plumber booked on a date that suited me. The unit is very good, instant hot water, cold filtered water and a setting that allows my son to make his own hot chocolate without me worrying that he will burn himself. Highly recommend this product and a well deserved 5 stars!”

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Posted 3 years ago

So pleased to hear both your and your son are loving the BIBO! :)

Posted 3 years ago

“Excellent service. There was a shortage of the side panels in the colour we wanted, due to Brexit related issues at the Ports, but Bibo sent our machine anyway, with temporary panels which will be collected when a courier brings our panels next month. 2 weeks in and there is still a slight plastic/machine taste to the cold water, but not now noticeable in the hot. The Bibo has completely replaced our kettle, which is now in a cupboard, apart from not being able to fill our teapot from it, so we have to use a jug.”

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Posted 3 years ago

So pleased to hear the BIBO has replaced your kettle! We can recommend teapots that fit perfectly under the BIBO! Send us an email at customers@bibowater.co.uk and we can advise further! :)

Posted 3 years ago

“Easy to use, quick clean installation.”

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Posted 3 years ago

Thanks for the feedback, Louise!

Posted 3 years ago

“I love my Bibo water, we both have bad backs so it helps not having to lift kettles,I only have a small kitchen but sits neatly on the side,this is the second one we have had this one is a lot quieter then my last one many years ago! I find the customer service excellent. I also purchased the fizzy water machine it is excellent far better then the soda stream I used to have, I can highly recommend a Bibo it may seem expensive to buy the cleaning and filters but I just pay yearly and put money away for them,”

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Posted 3 years ago

So pleased to hear you are enjoying both the BIBO Classic and the BIBO Fizz!

Posted 3 years ago

“Excellent added addition to the kitchen”

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Posted 3 years ago

Thanks so much! :)

Posted 3 years ago

“I'm am very happy with my BiBO Classic which I've been using now for just over a week. I never knew a cup of tea could taste this good from my tap water. Leading up to the purchase and the installation went smoothly and special thanks to Mim Bibo Water Sale Rep who answered all my question via the live web chat.”

BIBO Water 5 star review on 12th February 2021

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Posted 3 years ago

Great colour choice! It looks great in your kitchen!

Posted 3 years ago

BIBO Water is rated 4.6 based on 985 reviews