BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 997 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 997 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

Write Your review

Tell us how BIBO Water made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have all ways been impressed with the support from BIBO and our resent problems have been no different. Good, fast and help service. Our previous classic gave 7 years of good service we hope our new one will give the same.”

Helpful Report

Posted 4 years ago

“Excellent, always have Boiling hot or ice cold water to hand.”

Helpful Report

Posted 4 years ago

“Now that I know how to maintenance my unit I find that I cant do without it. I have to continually readdress the temperatures etc.”

Helpful Report

Posted 4 years ago

“Very affordable monthly rental which includes filters and UV light replacement parts without having to purchase them separately. Better choice compares to the competitors.”

Helpful Report

Posted 4 years ago

“Straightforward installation, lovely chilled and filtered water. Bibo looks amazing in the kitchen too! Nice company to deal with and get the sense they’d iron out any issues quickly. 5* recommended”

BIBO Water 5 star review on 16th February 2020

Helpful Report

Posted 4 years ago

“Excellent product and service. We have the classic on rental at home. Filtered hot and cold water on demand and the Classic looks good and is simple to use, what's not to like. The machine was installed on the agreed day and time, the Customer Service Team are exceptional. Thanks Bibo.”

Helpful Report

Posted 4 years ago

“Love this machine though the annual subscription I think is a bit expensive. Recently bought a cleaning kit. Because the plug at the top is plastic and tight the Allen key just spins in it now - it’s meant to be two use but I won’t be able to use it again without some effort. Also it’s now starting to leak from the bottom. Haven’t yet worked out why.”

Helpful Report

Posted 4 years ago

“An excellent machine, we have a company of around 30 people and it provides us with constant boiling and chilled water.”

Helpful Report

Posted 5 years ago

“Easy to order, quick to install and the water tastes great.”

Helpful Report

Posted 5 years ago

“We have only had our machine for a week but the customer service experience has been excellent. So far so good we love the machine and cant fault it. Our engineer was very friendly and really professional. I wish we had bought one of these years ago.”

Helpful Report

Posted 5 years ago

“I have had a couple of machines now and I have nothing but great service The machines arrived quickly after ordering The staff are on the ball if anything doesn’t look quite right about an order they are quick and polite to check with you”

Helpful Report

Posted 5 years ago

“i love my bibo blue water bar so happy that i bibo agreed to remove my virgin pure one for this its so much better that the screen is now on the front and not inside it dont take to long to boil water after sleep mode and keeps the water cold so if i ever need to refill my water bottle its ready am yet to change the filter in 6 mounts but from what ive seen it looks so much easier to remove then what the virgin filter was to remove as you just twist and remove as the virgin was pull and aways got stuck staff aways seem happy to answer questions that i have about the bibo :) i do recommend getting one of these if you looking for a water bar”

BIBO Water 4 star review on 21st December 2019

Helpful Report

Posted 5 years ago

“April was absolutely great in sorting out my issues. She is friendly and very helpful. An asset to your company.”

Helpful Report

Posted 5 years ago

“Whenever I have any dealings with Bibo Water, I receive excellent service and this has been the same over a number of years. Whom ever you speak to, they are friendly and knowledgeable and deal with your issue promptly. Always a pleasure to deal with Bibo Water.”

Helpful Report

Posted 5 years ago

“Great to deal with. Pleasant & knowledgeable. Everything is on track so far.”

Helpful Report

Posted 5 years ago

“Quite a good machine providing hot or cold water. It’s looks quite sleek too. It gives hot and cold filtered water. Isn’t that what hot and cold taps used to do? Yes but this is hotter and colder and filtered. And with a lot more buttons and no taps. Taps used to be very intuitive. On, off, hot and cold were all the parameters and so almost anyone could switch them on and off and get the temperature they sought. Not the Bibo. It has lots of buttons with obscure pictograms on them. The buttons don’t always work so it’s good to put it on drainer board and to have a cut off switch nearby. I like the Bibo but they could get rid of all the buttons and replace them with taps.”

Helpful Report

Posted 5 years ago

“Would love to write a wonderful review but as it's not going to be fitted until the 10th December it's a bit of a problem”

Helpful Report

Posted 5 years ago

“The system works great and the service was excelent”

Helpful Report

Posted 5 years ago

“have had this unit for about four years, mostly very happy with it, just need to keep on top of the descaling schedule, it is difficult to keep it clean and needs constant work.However I would not like to be without it.I would take out maintenance insurance if the price was not so ridiculous.”

Helpful Report

Posted 5 years ago

“The Bibo is better than boiling water in a kettle. It's instant hot and cold water which tastes better than the tap water. It has given us a few problems in the past but all repairs have been quick and without any cost. The instructions for cleaning the hot tank could be better. (Note 8. in the preparation) I followed the instructions and the cleaning solution frothed up and overflowed. This caused a fault. I now turn the water off at the back of the Bibo and it stops the water flowing back into the tank. I then turn the water back on after the solution has been put in. The outside of the nozzle builds up with scale and appears to be rusty. The staff at Bibo are very friendly and efficient.”

Helpful Report

Posted 5 years ago

BIBO Water is rated 4.5 based on 997 reviews