BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

Write Your review

Tell us how BIBO Water made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a slight ICT issue which upon contact via landline was sorted instantly. Several questions answered very quickly and product arrived as promised.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're pleased to hear that our team was able to resolve your issue :-)

Posted 5 months ago

“I love my Bibo constant hot water and cold water the service department is very helpful”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're very pleased to hear that you are enjoying all of the benefits of the BIBO and that our service team have been able to provide you with great service! :-)

Posted 6 months ago

“I’ve used BIBO water for exchanging my gas canisters for about a year now, ordering and delivery are easy,fast, and returning empty canisters are a doddle. However getting your deposit returned takes a little time, and I have had to e-mail them to ask for the deposit to be credited to my card, which I must say has created an extremely fast positive response from the customer service dept.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're really pleased to hear that yo have been enjoying the BIBO Fizz for some time now! It's a shame to hear that there have been some delays with receiving your deposit refund. We are working on making this a more seamless process to ensure our customers receive their refunds in a timely manner, but it is good to hear that our Customer Service Team have responded quickly when you have had to contact us :-)

Posted 6 months ago

“Bibo provides excellent service. Delivery is always prompt and the return of empty cannisters is easy. I recommend this firm most highly”

Helpful Report

Posted 6 months ago

Thank you for your positive feedback :-)

Posted 6 months ago

“I have recently purchased a Bibo Bar pre-owned and after I purchased a full filter/UV lamp kit from Bibo the display indicated that the filter had been removed. After advise from Customer Support at Bibo I was advised to really push down on the filter whilst twisting to look it. I did this but in my opinion it should not need to have so much force to lock it. I would welcome the reasoning from Bibo”

Helpful Report

Posted 6 months ago

Thank you for your feedback. Some of the filters do need a firm push to ensure they fully engage with the micro-switch at the bottom of the filter sleeve. If using the plastic filter spanner, this process should be much easier :-)

Posted 6 months ago

“BIBO water are a great supplier. The machines themselves work brilliantly and the customer service is fantastic. Poppy is particularly great, she's friendly and always replies to our queries super quickly. Very happy with BIBO!”

Helpful Report

Posted 6 months ago

Thank you for your positive feedback and for highlighting our fantastic team :-) We're really pleased that you are enjoying the benefits of the BIBO!

Posted 6 months ago

“Fantastic service from BIBO from ordering to installation. Friendly, professional and knowledgeable staff. Very pleased with our machine. Would highly recommend.”

Helpful Report

Posted 6 months ago

Many thanks for your great feedback! We're so pleased to hear that you've had a great experience with BIBO so far. We hope you enjoy the benefits of the BIBO for many years to come :-)

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 6 months ago

Thank you for your great feedback :-)

Posted 6 months ago

“I was slightly concerned when I was told the cost of the repair. However when the BIBO was returned I could see that it had been almost rebuilt as new. Very commendable.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We are really pleased to hear that you are happy with the recent refurbishment of your BIBO :-)

Posted 6 months ago

“Ordered cleaning fluid on 18 March As yet have not been received Usually get a notification of dispatch. Nothing received”

Helpful Report

Posted 7 months ago

I'm super sorry that the courier lost your original parcel! I can see we have scheduled a replacement to be dispatched today for you! :)

Posted 7 months ago

“Excellent products and return system, and great customer support.”

Helpful Report

Posted 7 months ago

Thank you for your great feedback! :-)

Posted 7 months ago

“The hot water element is fantastic but I have to say the cold water doesn’t taste like bottled water you can still taste the chemicals in the water so that side I’m not overly impressed with.”

Helpful Report

Posted 7 months ago

Many thanks for your feedback. I'm sorry to hear that you are not yet entirely satisfied with the cold water function. Any taste complaints should disappear within 2-3 weeks of use, once all of the internal components have become saturated. If you continue to experience an issue with the cold water taste, please do contact us directly and we will be happy to help you with this.

Posted 7 months ago

“Very poor service I ordered online a full filter change kit at £116 for delivery within the.week .only to receive a email the next day saying they do not have any stock till the end of the month .how can they take your money if you don't have stock .so I cancelled my order . I am Now looking at virgin water appliance”

Helpful Report

Posted 8 months ago

Many thanks for your feedback. I am very sorry that on this occasion we were not able to fulfil your order right away due to unavoidable delays with our shipment. It is extremely rare that we have these kinds of delays with our goods so I am confident that you will not have the same experience should you wish to purchase from us again in the future.

Posted 7 months ago

“The Bibo service is excellent. Would not be without one.”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We are so pleased to hear that you enjoy your BIBO and all it has to offer :-)

Posted 8 months ago

“6 weeks later and still have not received replacement filters and cleaning kit. Money for yearly subscription was taken off my account straight away but week later I found that they have massive shortage of stock and nobody knows when it will be available. Bibo, if you read this- send me my filters and adjust my agreement accordingly! (Order #59424) This is completely unacceptable way of doing business and don't even try to blame covid or brexshit.”

Helpful Report

Posted 8 months ago

Many thanks for your feedback. We are very sorry for the delay with your order. Regrettably, we have been experiencing unavoidable delays with our shipment due to the conflict in the Red Sea, and the vessel our goods are travelling on having to take a longer route because of this conflict. We do understand that having to wait for goods ordered is not the service our customers expect, and we can only apologise for this. We strive to always provide the best level of service, however, in circumstances such as these we cannot always deliver as quickly as we would like. An email has been sent to you directly with regards to the delivery of your order. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 8 months ago

“Bibo purifier is wonderful, we r really enjoying it. As of now, it's showing a notice to change the filters and clean the hot tank. It's very helpful thing as it shows it automatically. We paid and requested for filters n cleaning kits, hope we get them soon to enjoy the filter further.”

Helpful Report

Posted 8 months ago

Thank you for your great feedback :-)

Posted 8 months ago

“I have to say the experience of dealing with Bibo has been amazing from start to finish. I originally contacted Bibo when i was looking for a water filtration system. In just over 24 hours i was contacted by their Director of Growth (Mim) who has answered all of my questions and has provided a level of customer service which i have not experienced previously, its been nothing short of perfect. There are a number of water filtration options in the market place, Virgin Pure being one of them (who didnt even respond to my email enquiry). If your looking for a quality product, with a company who care about the customer then genuinely there is no better place to go to than Bibo, they are exceptional and the new Bibo machine i have is fantastic!”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We are so pleased to hear that you have received a great level of service from our team, and that you are enjoying your new BIBO! We're sure you will enjoy the benefits for many years to come :-)

Posted 8 months ago

“Always very efficient with dealing with any questions. Engineers always seem to know what to do to fix machine if anything ever goes wrong. I have had a bibo for over 10 years now and wouldn't ever want to be without one now.”

Helpful Report

Posted 8 months ago

Thank you for your great feedback! We are so pleased to hear that you have been happy with the service of our engineers and have been enjoying the benefits of your BIBO for many years :-)

Posted 8 months ago

“paid my anual subscription then when chasing where my filter and clean kit is got a message saying sorry out of stock and may be a month. Not particularly happy if I was a new customer i would have cancelled.”

Helpful Report

Posted 8 months ago

Many thanks for your feedback. We are so sorry for the delay with your Filter Pack delivery. We completely understand that this is frustrating and we are doing out utmost to have our shipment arrive with us as soon as possible! As soon as the stock arrives, all orders will be dispatched immediately. Please accept our full apologies for the inconvenience caused, and thank you for your patience.

Posted 8 months ago

“Very good product, works as described. Installation by engineer was very professional as he overcame some issues when connecting to the the water supply.”

Helpful Report

Posted 8 months ago

Thank you for your review! We're so pleased to hear that you are enjoying your new BIBO, and that the engineer who installed the unit for you was able to do so by overcoming issues :-)

Posted 8 months ago

BIBO Water is rated 4.6 based on 985 reviews