BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This Company’s Customer Service is amazing and second to none. Prompt answer to a call, talk through of possible solutions and very prompt next day delivery of replacement items. So helpful! The Bibo gadget itself is brilliant, we have just bought our second one after our original finally succumbed after over 8 years hard service, having to go back to a kettle for 2 days was a bit of a pain! Yes, I know that’s a “first world problem” but you don’t realise how good it is till it’s gone!”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback!! :)

Posted 3 years ago

“We have used are BiBo for about a week. We are very please with it so far. It was very easy to install, all you need to do is find your cold water mains. All the plumbing fittings are supply. It came next day delivery.”

BIBO Water 5 star review on 31st December 2020

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Posted 3 years ago

“I use this in my surgery the best point of the bibo unit no filling up and the instant hot water”

Helpful Report

Posted 3 years ago

“Nothing is too much trouble for the team at Bibo. When a fault developed on my Bibo just before Christmas they were able to give me clear guidance on how to resolve it. Once again, thank you so much for providing quick and great customer service. Particular thanks to April who is as absolute credit to the Company.”

Helpful Report

Posted 3 years ago

“I found it quite tricky to assemble and thought it wasn't working at first because I pressed the button on top and nothing happened. I then discovered you have to press really hard! The plastic casing seems quite fragile and I hope to goodness I never drop it. Apart from this I am pleased with it”

Helpful Report

Posted 3 years ago

“Very happy with our new Bibo Classic. Although had initial problem with original machine, it was promptly exchanged with tremendous Customer Care attention from Poppy who dealt with the issue very professionally and sympathetically. I would recommend the product and service to anyone.”

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Posted 3 years ago

“I bought the Bibo Fizz pack for my partner for Christmas. The staff at Bibo could not be kinder. I asked if the item could be sent in unbranded packaging so I could hide it easier in our small flat. They accommodated my request and called me to let me know it was going to be delivered. The product looks very sleek and I think my partner is going to love it.”

Helpful Report

Posted 3 years ago

We hope your partner absolutley loves the BIBO Fizz!

Posted 3 years ago

“The old saying "if something seems too good to be true, then it isn't". Well the Bibo water dispenser is without doubt the best device in the kitchen. Once it's set up it's so easy to use. I get lovely filtered water. Unlike a hot tap I'm happy that the Grand children can safely use it as it takes a 2 button push. I'm told when to change the filters, and I clean the system every 6 months (couldn't be easier), even the money gets scheduled during the initial set up and they send you an email reminder each year. There is nothing about this product not to like. The support from the team, as and when required is first class.”

Helpful Report

Posted 3 years ago

Thank you so much for the great feedback, Geoff!

Posted 3 years ago

“I have for many years now very happy. I live in Cyprus and I bought it from a local company but now they are closed so I can't have any support. I can still get filters and uv lamp but now I get an error message on cold water...uv lamp error . I changed the lamp but still I get the same error and water stops flow . I have to press 4 times until I get a glass of water if someone can help I would appreciate it very much. Anyway is a great value for money. I would buy a new 1 if I could find. Thanks”

Helpful Report

Posted 3 years ago

Hi there, please send us an email at customers@bibowater.co.uk and we can help with this!

Posted 3 years ago

“We love our Bibo this is the second one we have had, we love the fact no lifting heavy kettles,as we are pensioners with bad backs!! We think your customer service is spot on, We have a small kitchen but fits in very snuggly, we pay yearly for our filters quite pricey! But we just account for that,”

Helpful Report

Posted 3 years ago

Thanks, Jennie! Great to hear you love your BIBO!

Posted 3 years ago

“I have had my Bibo Classic for quite a few years and have always had excellent service from the company.”

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Posted 3 years ago

Thanks for your lovely feedback, Melody!

Posted 3 years ago

“Incomparable product and customer service...on a par with Amazon! I wouldn’t be without my 4 Bibo Classics.”

Helpful Report

Posted 3 years ago

Thank you so much, Mike!

Posted 3 years ago

“How come all these reviews sound like they are written by your marketing department? How come if they are genuine reviews I can write this?”

Helpful Report

Posted 3 years ago

Because we have wonderful customers who genuinely love their BIBO and like to shout about it! We think it’s fab! This is a third party review site and we are unable to write reviews on behalf of our customers.

Posted 3 years ago

“April was amazing. My Bibo was not responding and and she stayed on with me until all our options had been exhausted. She has all the qualities of an exceptional advisor; Patience, humour, listening, attention to detail, clear communication and encouragement. Look after this one! -If I had my own company I'd be trying to steal her This experience well well beyond my expectations in the most positive way. If only every helpline could be as good.”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback, David! We are keeping hold of the lovely April!

Posted 3 years ago

“We love our BIBO, instant hot and cold water is a super pleasure in our kitchen.”

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Posted 4 years ago

Thanks so much for your lovely feedback, Katrina!

Posted 3 years ago

“We have a BIBO fizzy water maker. It has been fantastic, it is very easy to use and saves money as well as substantially reducing plastic use. The customer service from BIBO has been excellent.”

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Posted 4 years ago

Thanks so much! So pleased to hear your are enjoying having sparkling water at home, whenever you like!

Posted 3 years ago

“A beautiful new addition to our kitchen We love Bibo”

BIBO Water 5 star review on 19th November 2020

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Posted 4 years ago

The BIBO looks fantastic in your kitchen, Joby!

Posted 3 years ago

“Good unit,shame filters dont last longer but not too expensive to replace.very good especially for instant hot water for drinks and doing veg ,pasta etc gives them a good start.”

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Posted 4 years ago

Thanks for your feedback! Great to hear you are using your BIBO for cooking as well as for hot and cold drinks!

Posted 3 years ago

“I love my bibo!! Fabulous customer service from Bibo too. Our Bibo was set up for us, by a friend with the self installation, very simple to do and to navigate Bibo aswell. I wouldn't be able to live with out it now! Thank you Bibo and co....I'm so glad to be part of the Bibo family!”

BIBO Water 5 star review on 18th November 2020

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Posted 4 years ago

Wow, your BIBO looks fab!! so pleased to have you as part of the BIBO family! :)

Posted 4 years ago

“Had my BIBO for many years and wouldn't be without it. The staff at the end of the telephone line are always very helpful and nothing is too much for them. Would definitely recommend”

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Posted 4 years ago

Thank you for your wonderful feedback, Brenda! :)

Posted 4 years ago

BIBO Water is rated 4.6 based on 985 reviews