BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 999 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift and easy service”

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Posted 22 hours ago

“Still don't have my order”

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Posted 3 days ago

“Having chosen a "Bibo" as our equipment choice to have filtered, boiled(virtually) and chilled water on tap I just want to say it has been a game changer in our kitchen! it has so quickly become such a well used and easy to operate piece of equipment with no more filling of and waiting for a kettle to boil, not just for the convenience of immediate hot water but also for the increasing discomfort of handling the kettle(we're not as young as we used to be!). The customer service from Poppy and Millie was also exceptional when answering queries on the phone, but also responding to a last minute change of colour just before the original order was due to be dispatched. Just an excellent experience and we can't imagine the kitchen without our Bibo now!”

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Posted 4 days ago

“Great machine. We have only had it a few days but everything is fine”

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Posted 3 weeks ago

Thank you for your 5* feedback! We're so pleased to hear that you are enjoying your new BIBO 😊

Posted 1 week ago

“Superb customer service - thanks Kayleigh (order handling & booking) and Sam (installation). Product itself seems great, does what it says it will and looks smart in our kitchen. We’re very pleased. As a suggestion, a down-light would be good in the dispensing area, making it easier to see the level in the glass/ mug. Thanks to the whole Bibo team!”

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Posted 3 weeks ago

Thank you so much for your positive feedback! We're so pleased to hear that our team have been able to provide you with great service! 😊

Posted 1 week ago

“My BIBO is probably the best bit of kit that I have bought for our kitchen. Great purchase, nice filtered hot and cold water.”

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Posted 3 weeks ago

Thank you for your great feedback 😊

Posted 3 weeks ago

“Having had my Bibo for over 2 years now, would I go back to a kettle and bottled water ?, definately not ! . So convenient and simple to use and the service from Bibo is great. My only wish is that the display could be larger, a minor gripe with an overall great piece of kit. The Bibo Fizz also does what it's supposed to do very well, replacement cylinders arrive very quickly when needed.”

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Posted 1 month ago

Thank you for your positive feedback! It is really great to hear that you have been enjoying your BIBO for over 2 years, and have always been looked after by our team! It's also great to hear that you have been enjoying the BIBO Fizz as well; another fab BIBO product! 😊

Posted 4 weeks ago

“Appalling service. Was told that we need to wait for a month for my filter and descaling kit that i was meant to receive in January but delayed till February. Despite I've paid for this 6monthly kit service 6 month ago! When I complained about it, a filter was sent out which had items missing in it and most importantly did not fit the machine! We tried to put the old filter back and the machine now saying no filter found! Spoke to customer services at 17:30 and apparently their engineers only work till 17:00 and noone on-call for emergencies over weekend. I have a 2 month old baby at home that is formula fed; so we are heavily reliant on this filtered hot water that now is out of action for the entire weekend??? That is absolutely disgusting! £600 worth useless piece of junk. Had to go out and buy a kettle so I could feed my daughter. You would expect for the price someone to be available for emergencies over weekend! AVOID!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I am very sorry that we were unable to arrange an urgent engineer visit to resolve the issue with fitting your new filter. As a small business, we do not currently have a facility to offer weekend appointments, however, I can see that an engineer attended first things this morning and the issue has now been resolved. In regard to the delay of your filter pack and cleaning kit, I do apologise for this. Regrettably, we are currently experiencing a delay with our shipment which is on the water. This delay is completely out of our control, however I do fully understand the disappointment and frustration. A filter was dispatched to you immediately after you contacted us, and the remainder of the maintenance pack will be sent out once available in February, as advised via email. You were not charged for these goods until 14th January this year, which is when they were due to be dispatched to you. I can assure you that no payment was taken 6 months ago. Again, please do accept my full apologies for the inconvenience caused. I do hope that this matter is now resolved, however please do feel free to reach out if you have any further concerns.

Posted 4 weeks ago

“I do not hav a machine that does hot and cold water, all I have is the one that makes fizzy water, and I am very pleased with it.”

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Posted 1 month ago

Thank you for your positive feedback regarding your BIBO Fizz 😊

Posted 4 weeks ago

“We love BIBO. Clean water immediately at the temparature you want is great. Having cleaned the hotwater tank and replaced the filter has even stopped the leaks.”

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Posted 1 month ago

Thank you for your great feedback 😊

Posted 4 weeks ago

“Filter has not been delivered yet”

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Posted 2 months ago

Thank you for your feedback. We are very sorry for the delay with your order for the new filter. I hope that you have been receiving our updates via email in regard to unexpected delays with this shipment. As soon as we receive the stock, our team will be working hard to dispatch all orders as quickly as possible. Please accept my apologies for the inconvenience caused.

Posted 2 months ago

“Apart from the price of the gas I am loving my BIBO dispenser :-)”

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Posted 2 months ago

Thank you for your feedback 😊

Posted 2 months ago

“Very good customer servce team. Flexible and knowledgeable as well as relaxed and friendly.”

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Posted 2 months ago

Thank you for your great feedback 😊

Posted 2 months ago

“Amazing! We love our Bibo so much, the process has been such a wonderful experience, multiple calls to dicuss the delivery date (got to choose this myself) installation and engineer visit. Amazing customer service, our engineer was brilliant, we have a slightly awkward kitchen setup, but he took his time, thought it through and managed to install it with just one hole drilled. Very happy as I was expecting lots of work to be needed to install it. Would highly recommend, from start to finish we have been treated amazingly. Thank you!”

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Posted 2 months ago

Thank you for your positive feedback! We're thrilled to hear that you have had such a great experience so far with BIBO and that all of our team have provided you with the level of service we are proud of! 😊

Posted 2 months ago

“Very easy to order replacement cartridges for Bibo Sparkling Water machine. Refund for return cartridges is processed very efficiently.”

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Posted 3 months ago

Thank you for your positive feedback 😊

Posted 2 months ago

“Great machine, does exactly the job I want it to do i.e. instant hot water (without boiling a kettle all the time) and filtetred cold water.”

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Posted 3 months ago

Thank you for your great feedback 😊

Posted 3 months ago

“We have only just bought ours and we love it it's excellent”

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Posted 3 months ago

Thank you for your great feedback 😊 We're so pleased to hear that you are enjoying your new BIBO!

Posted 3 months ago

“I would love to tell you how fantastic your BIBO was,I’ve had a virgin one for 5 years, but for some reason we don’t no about,we were refused one of your machines”

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Posted 3 months ago

“very pleased with the service and polite staff just waiting for my refund for the cleaning product i sent back with the enginere regards chris”

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Posted 3 months ago

Thank you for your positive feedback 😊

Posted 3 months ago

“A fantastic small company with a great personal service. Highly recommend”

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Posted 3 months ago

Thank you for your great feedback 😊

Posted 3 months ago

BIBO Water is rated 4.5 based on 999 reviews