BIBO Water Reviews

Name: BIBO Water
Rating: 4.55

4.6 Rating 985 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.6

Based on 985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order replacement cartridges for Bibo Sparkling Water machine. Refund for return cartridges is processed very efficiently.”

Helpful Report

Posted 1 day ago

“Great machine, does exactly the job I want it to do i.e. instant hot water (without boiling a kettle all the time) and filtetred cold water.”

Helpful Report

Posted 1 week ago

Thank you for your great feedback 😊

Posted 2 days ago

“We have only just bought ours and we love it it's excellent”

Helpful Report

Posted 1 week ago

Thank you for your great feedback 😊 We're so pleased to hear that you are enjoying your new BIBO!

Posted 2 days ago

“I would love to tell you how fantastic your BIBO was,I’ve had a virgin one for 5 years, but for some reason we don’t no about,we were refused one of your machines”

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Posted 1 week ago

“very pleased with the service and polite staff just waiting for my refund for the cleaning product i sent back with the enginere regards chris”

Helpful Report

Posted 3 weeks ago

Thank you for your positive feedback 😊

Posted 2 days ago

“A fantastic small company with a great personal service. Highly recommend”

Helpful Report

Posted 3 weeks ago

Thank you for your great feedback 😊

Posted 3 weeks ago

“Great sales team, topped with a great engineer, whole process was smooth, highly recomended. Definitely a better product than alternative such as Virgin pure, which I had for couple of years. BIBO classic is definitely more robust, faster boil time and good quality parts.”

Helpful Report

Posted 1 month ago

Many thanks for your feedback. We're so pleased to hear that you are enjoying your BIBO and enjoying the many benefits it has to offer 😊

Posted 1 month ago

“Very helpful, answered all my questions and very understanding”

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Posted 1 month ago

Thank you for your positive feedback 😊

Posted 1 month ago

“I have only had by Bibo for a week but what a difference in the taste of the water. No way would I drink water from the tap again. No more filling kettles to boil water. Instant hot water and instant cold water. What more could you want! I just love it. A bit expensive but well worth it”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. We're so pleased to hear that you are enjoying your new BIBO! 😊

Posted 1 month ago

“Disappointed with the service provided. Ordered UV lamp and Filters on 16th Sept did not receive until 26 Sept. Room for improvement I would suggest. David Godin.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're very sorry that you are disappointed with the recent service provided. It looks like you had set up the annual filter pack delivery service subscription, which is paid via direct debit. When this is first set up, the direct debit does just take a few days to be created by the bank, and then the first payment submitted. Regrettably, we are unable to dispatch goods until the payment has cleared, which is why there was a slight delay on this occasion between you placing your order and you receiving delivery.

Posted 1 month ago

“Excellent so far can really taste the difference. Also super convenient. The kettle is no longer!!”

Helpful Report

Posted 1 month ago

Thank you for your great feedback! We're thrilled to hear that you are enjoying your new BIBO! 🙂

Posted 1 month ago

“Great service so far. Machine looks great, is the perfect size and installation engineer was bang on time, friendly and professional.”

Helpful Report

Posted 1 month ago

Thank you for your feedback 🙂 We're so pleased to hear that you are enjoying your BIBO so far and that our engineer provided you with great service!

Posted 1 month ago

“I have had BIBO since 2020, when I realised that, during the pandemic, we were often leaving the house just because we were out of water, so we decided to opt for this and also stop wasting so many plastic bottles.. And we have never had an issue since. The convenience of having water at home is great, and the cost is just the same, if not less as if we were to buy bottled water. People below mention customer service issues, I can't fault them. I had to contact them twice so far: one time we had an error due to a faulty UV lamp that stopped working, I emailed them and within a couple of days of we received a new one - for free. We are now having issues cleaning the hot tank as we lost the allen key to open it, within hours of our enquiry via email they replied stating they'll be posting one to us. Great service and I couldn't imagine going back to buying bottled water.. Thank you BIBO + team 🥰”

Helpful Report

Posted 2 months ago

Thank you for your great feedback! We're so pleased that you made the move to BIBO a few years ago and have been enjoying all the benefits on offer since! We're thrilled to hear that our team have provided you with great service when you have had the need to contact us 😊

Posted 1 month ago

“The replacement gas cylinders for my Bibo Fizz were easy to order and arrived within 24 hours of ordering. Excellent service.”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback 😊

Posted 2 months ago

“So far very pleased with my Bibo.”

Helpful Report

Posted 2 months ago

Thank you for your feedback 😊 We're so pleased to hear that you are enjoying your new BIBO!

Posted 2 months ago

“Both the hot and cold water had a strange chemical smell/taste following installation. During a phone call to a member of the team I was advised to run off 10 litres to rid the smell/taste which was caused by the new components. The next day we still had the same issue and during a second phone call to the same team member I was advised that this could take up to 2 weeks to resolve. This was not mentioned previously or by the person who installed the machine”

Helpful Report

Posted 2 months ago

Many thanks for your feedback. I'm sorry to hear that you had been experiencing an issue with the water from the BIBO following installation, but I am pleased that this is now all resolved 😊

Posted 2 months ago

“The UV lamps are supposed to last at least one year, but they often don't. The company refuses to sell UV lamps separately. That's rather anti-consumer and monopolistic bundling of consumables for Bibo water machines.”

Helpful Report

Posted 2 months ago

Many thanks for your feedback. Should your UV lamp ever fail before the 12 month expiry, then we will provide a replacement free of charge. Please do email us on customers@bibowater.co.uk if this is the case and we can send one out to you!

Posted 2 months ago

“didnt make an enquiry today so not surte whats being reviewed”

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Posted 2 months ago

“We had 2 Bibo water which been super amazing so easy to make a hot and cold drink and water taste amazing.”

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Posted 2 months ago

Thanks so much for your lovely feedback!

Posted 2 months ago

“Bibo water is an excellent company. Great products, speedy delivery, excellent customer service and staff. Definitely recommended.”

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Posted 2 months ago

Thank you so much for your feedback, Lynn!

Posted 2 months ago

BIBO Water is rated 4.6 based on 985 reviews