Betfair Reviews

Name: Betfair
Rating: 4.70

4.7 Rating 7,729 Reviews

0 %

of reviewers recommend Betfair

Company Reviews

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4.7

Based on 7,729 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Phone:

0344 871 0000

Email:

rebecca.shuai@betfair.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started playing bet fair online casino several years ago... You win big at first, but once you make a withdrawal that’s when you lose, lose, lose! Customer service is a joke! And since the new update, you can’t win at all or find the games you enjoyed before. I’m about to write a letter to the casino commission of New Jersey and express my concerns. I suggest everyone do the same! I Wrote a review on the App Store for bet fair but they don’t let most reviews go public! Just a scam! Stay away... don’t bother! Stay away!”

Helpful Report

Posted 4 years ago

“im not an expert when it comes to interney but all the bingo sites ive used have been easy to get my bonus off This site is useless, the chat are happy to help but when you want to know where your bonus is they dont give a Sh*T. spend ur money some where else.”

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Posted 4 years ago

“upon logging in and signing up the site said my account was suspended. Another con job.”

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Posted 4 years ago

“Closed my account for no reason and I’m now having to fight for them to return my funds. Worst customer service I’ve ever come across in any walk if life.”

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Posted 4 years ago

“Liars and disrespectful But from today they will have no more cash from me...... The customer service things that they are in Malta sunbeading”

Helpful Report

Posted 4 years ago

“I only really use the exchange as other parts of Betfair group are heavily weighted against the customer. Even here with near true odds I have been very disappointed with their conduct recently though. Several times I have had winning trades just to find that Betfair cancel part of them after the match settles. It really is out of order, they just make up the rules as they go along. To add insult to injury I also made a single error and even though on a bookmaker this would be considered a PALPABLE error Betfair CUSTOMER SERVICE DID ABSOLUTELY NOTHING to help me and so I've forwarded this to IBAS to investigate as I definitely feel it was unfair and against their own T+C's not to VOID the bet in question. Put your money to good use, don't waste it using Betfair's services. Avoid at all cost. Come on Smarkets, Betdaq! Up your game so we can make the switch! We want liquidity!”

Helpful Report

Posted 4 years ago

“Great slots, quick payouts. Have thoroughly enjoyed any time i have spent on this site. Obviously, don't expect to win every time you visit but if you enjoy playing slots with a fair chance of success, I'd recommend betway without a doubt”

Helpful Report

Posted 4 years ago

“my account was closed with no explanation whatsoever. very bad!”

Helpful Report

Posted 4 years ago

“DO NOT PUT MONEY INTO THEIR ACCOUNTS I HAD MY MONEY TAKEN OUT IT IT WENT ABROAD AND THEY HOLD NO RESPONSIBILITIES MY MONEY HAS BEEN STOLEN AND THEY ARE NOT INTERESTED THEY SHOULD CHANGE THEIR SITE NAME TO DOCK TURPINS HIGHWAYMEN if I could give no stars I would BEWARE”

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Posted 4 years ago

“spent time to sign up and get bonus only to be informed i need to send documents to verify my identity for gods sake im 52 and wouldn,t know were to start uploading my documents”

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Posted 4 years ago

“Totally a rip of all their casino and arcade games are twigged hardly win. The bonuses features u hardly see them had a manager name Izzy useless they only care and protect them self had bad experience”

Helpful Report

Posted 4 years ago

“Outrageous! I had BetFair app for a long time and it was easy to use. It’s virtual BlackJack table tends to take your money more often than not - until a couple I f weeks Ago when I actually won £50! I left it in my account to comeback to. When I came back - the account was closed. No explanation. I challenged via the app and they just tell me the funds are being ‘retained’. Twitter help said exactly the same thing. How is this any different to theft? When I demanded an explanation all I got was ‘something to do with the terms and conditions’. DO NOT USE THIS COMPANY unless you’d like your money taken back. They’re quick to take your money when you lose it. Not happy to give when you win.”

Helpful Report

Posted 4 years ago

“As a “loyalty” customer I have had enough. Promotions are shocking.. they lead you in to a sense of false hope with a weekly review of your account. You then may get a nice little £80 bonus with only a x1 wagering requirement. Sounds good? Unfortunately don’t get too excited as you never ever win. Even if you clear the wagering, the money you have left over will be gone. Also since the overall lockdown has been in place the rtp on slots seem to have gone largely down in percentage 🤔 CON!!”

Helpful Report

Posted 4 years ago

“I only really use the exchange as other parts of Betfair group are heavily weighted against the customer. Even here I have been very disappointed with their conduct recently though. Several times I have had winning trades just to find that Betfair cancel them after the match settles. It really is out of order, they just make up the rules as they go along. To add insult to injury I also made a single error and even though on a bookmaker this would be considered a PALPABLE error Betfair CUSTOMER SERVICE DID ABSOLUTELY NOTHING to help me an so I've forwarded this to IBAS to investigate as I definitely feel it was unfair and against their own T+C's not to VOID the bet in question. Put you money to good use,, don't waste it using Betfair services. Avoid at all cost.”

Helpful Report

Posted 4 years ago

“Betfair is an online gambling company which operates the world's largest online betting exchange. It also offers a Sportsbook, online casino, online poker and online bingo. If you have any issue related to betfair account then you can call us: 971 735 3340.”

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Posted 4 years ago

“betfair poker is a scam . i am telling you the last hand which i played IN 6PLUS HOLDUM i have 10 J SUITED & and player has 69 off suite . flop open with 8Q7 TURN A. MY CHANE IS STRIGHT AND FLUSH. I CALL ALL IN .OTHER PLAYER MATCH IT ,RIVER 7. AND OTHER PLAYER WINS .HOW COME I HAVE A HIGH CARDS WITH 10 &J . I MSG HELPLINE AND THEY DINT RECOVER MY MONEY .I ALSO SEND THE PICTURES AND VIDEO ASWELL BUT NO REFUND THEY ARE CHEETERS DONT PLAY ON BETFAIR THANKS”

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Posted 4 years ago

“betfair snip my money they are fraud. i have 10 & J other player has 6 & 9 off suit. flop 8 Q 7 turn A & river 7. betfair had wins the other player .see the pictures .”

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Posted 4 years ago

“1 star. Lost lots of money due to glitches from the interface. I should have stopped after the first time it happened. Now im letting you guys know. There are a lot of better systems out there for casino. This doesnt apply to the sports book.”

Helpful Report

Posted 4 years ago

“The worst customer service I have ever experienced. They essentially ripped me off and took 4 days to reply an email and even after 4 days the responses werent helpful in the slighest. Closed my account and told them to do one. Email was sent 3 days ago so they probably havent read it yet.”

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Posted 4 years ago

“trying to reactivate an old account from 10 years ago. customer service was so rude and was not helpful and still was unable to reactivate or even set up new account”

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Posted 4 years ago

Betfair is rated 4.7 based on 7,729 reviews