Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 5,499 Reviews

96 %

of reviewers recommend Best4Flooring

4.8

Based on 5,499 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 15th January 2025

1262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring is good quality and I am satisfied with the design and colour. Would recommend”

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Posted 7 months ago

“Surprised how easy to order and how quickly it arrived well impressed”

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Posted 7 months ago

“I won’t be using you again until you stop using UPS. Absolute shambles. I have half the order, delivered and left on a day that I told you I wouldn’t be there. Left without a signature but in a well protected place. You then tried to deliver the rest on another day that I wasn’t there but this time left a sorry we missed you note. I agreed with your sales team that you would authorise them to leave it today and I sent you an email authorising it specifically. I even pinned up the note authorising them to leave it and still got home to another sorry we missed you note. And all this begs the question of why you split the order anyway - it’s only two boxes. I have help lined up this weekend to lay these - and have spent thousands with you over the past 12 months. If you can’t deliver reliably, say so and I’ll have my money back and go elsewhere.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“I sent for vinyl flooring samples. They are by far superior to any other samples ive sent for. A great size compared to the coaster size ones ive received from other firms. You can really get an idea of how the vinyl will look in your room. When i have made my mind up i shall definitely be purchasing from this company”

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Posted 7 months ago

“We were so pleased with our new vinyl flooring! Excellent service.”

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Posted 7 months ago

“Really unhelpful with the failed delivery ( not my fault ) Basically passing the buck and repeating what I already knew from the UPS website. Best4flooring need to foster better relationships with their delivery partners.”

Helpful Report

Posted 7 months ago

Dear Angela Thank you for taking time to leave a review. We are sorry to hear that there was a problem with your delivery Although we work hard to ensure that your order arrives safely and on your desired delivery date due to unforeseen circumstances that are beyond our control this is not always guaranteed. Our sales team contacted the courier on the day of the delivery and were advised that the driver had tried to deliver however there was no one available at the time of delivery. It was noted that the courier didn't leave a card to advise and as a gesture of goodwill half of the delivery charge was refunded and the order delivered the next day. We use a third party couriers for deliveries and appreciate your feedback . Any issues raised have been passed onto the courier to help improve future services. Kind Regards Best4flooring

Posted 7 months ago

“Excellent value vinyl for a small porch. Delivered within 2 days.”

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Posted 7 months ago

“Delivered on time and flooring exactly as described”

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Posted 7 months ago

“Only ordered a sample but it came very quickly and was a very close match to what I saw on the website. Nice flooring will definitely consider purchasing for bathroom.”

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Posted 7 months ago

“I received my ordered samples in double quick time. Very impressed with the size and quality of the vinyl flooring samples.”

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Posted 7 months ago

“I was so pleased to get a lovely girl Michelle to help me who ordered the vinyl flooring for me very helpful thank u so much kind regards Mary hunter”

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Posted 7 months ago

“Excellent customer services”

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Posted 7 months ago

“Lot laid down yet but this company dealt with my order efficiently and fast. Cheapest price plus free sample of flooring”

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Posted 7 months ago

“Brilliant flooring, delivered on time. Great value for money.”

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Posted 7 months ago

“Easy to order online and quick delivery on a date I chose. Cut a little over what I wanted too so no mistakes.”

Best4Flooring 5 star review on 16th May 2024

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Posted 7 months ago

“Terrible service. Not possible to place order online if delivery and billing address are different. Can’t do it by phone either, have to email. Once eventually ordered, introductory discount was not applied as promised, had to chase post factum. Goods were sent to billing address instead of delivery. No solution/ good will offered to rectify. Had to drive to the wrong address to collect and deliver myself. Would not use again.”

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Posted 7 months ago

“An excellent product, well priced and very quickly delivered.”

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Posted 7 months ago

“orderd and picked delivery day for a Tuesday as that was required to fit in with the job. confirmation email from them saying its to be delivered then. on the Tuesday evening got a email from UPS saying the have just received my parcel and was out for delivery on THURSDAY!! called Best 4 floors, no apology, or accountability taken. cancelled order advising I Have to go get fooring that day as I was already a day behind on the job. said they wouldn't transfer money back till item returned. suggested they contact UPS and recall parcel as I may not be in to refuse and wouldn't take responsibility if they left it with a neighbour. said they would... Thursday... poor guy from UPS turned up, had to refuse parcel. 6 days later and after a messages through PayPal with not one response still NO refund. I then get a email of Best for floor's for a review. here it is. absolutely despicable service. I'd like my money back and more. I'll cut and paste this onto trust pilot as doubt it'll get published on there site. going through credit card company tomorrow to get money back as best for floor's obviously not interested in contacting or reimbursement, they are waiting maybe fir pay pal involvement shocking just absolutely shocking”

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Posted 8 months ago

“Buyers beware, absolute disgrace of a company, item arrived cut shorter than what was ordered and then would not offer full refund, only offered 50% refund. Shop somwhere else”

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Posted 8 months ago

Best4Flooring is rated 4.8 based on 5,499 reviews