Best4Flooring Reviews

Name: Best4Flooring
Address: Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Units 3-4 Pennine Industrial Estate, Gorsey Brow, Stockport, Manchester
Rating: 4.76

4.8 Rating 5,588 Reviews

95 %

of reviewers recommend Best4Flooring

4.8

Based on 5,588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Best4Flooring:

Best4flooring is a leading e-commerce retailer of flooring products with a wide range of luxury vinyl, cushioned flooring, laminate, wood, rugs and mats.

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Phone:

0161 480 1296

Email:

reviews@best4flooring.co.uk

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Best4Flooring 5 star review on 10th March 2025

1321

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible...not bothered about meeting the customer needs...would not reccomend to anyone”

Helpful Report

Posted 4 years ago

Hi Christine, Thank you for taking the time to leave us your feedback. Our records show that you ordered a sample from ourselves on September 13th. This was shipped out to you with Royal Mail 1st class post on September 15th and we have had no correspondence from yourself since this date. I'd like to understand why you feel that our customer service was terrible and that you would not recommend Best4flooring so will reach out to you shortly and hope to rectify the issue, Thanks again, Phil

Posted 4 years ago

“Still waiting for delivery and no contact from Best4flooring Ltd. Disappointed”

Helpful Report

Posted 4 years ago

Hello Linda, Thank you for your review. Someone will be in contact with you directly about this issue. Kind Regards, Grace

Posted 4 years ago

“Still Waiting - 2 weeks later. No correspondence - nothing”

Helpful Report

Posted 4 years ago

Hi John, I can only apologise that you have not received your order but thank you for bringing this to my attention. TNT collected the item from ourselves on July 22nd and after speaking with them this morning, unfortunately the item has lost in their network so I'm sincerely sorry that nobody from TNT has notified you or ourselves about the missing item. I've emailed you to confirm the above information and the options available to you so we can rectify the issue. Again, I can only apologise for the inconvenience caused, Phil

Posted 4 years ago

“The delivery is severely below my expectations. Waiting in all day from 8am to 7pm without notification. When the item failed to arrive I tried to contact the delivery company for information only to find they closed at 6pm. Then to expect me to stay in a further day waiting for delivery is not acceptable. I recognise the title of this feedback revolves around the website and staff but would like you to recognise the delivery problems”

Helpful Report

Posted 4 years ago

Hi Mr Bean, Thank you for taking the time to leave us a review. I'm sorry to hear about the issues you had with the delivery from TNT. This does not represent our company values and we will take the matter up with TNT and strive to do better. Thanks again for taking the time to share your thoughts and we hope this doesn't deter you from ordering from us in the future. All the best Best4flooring

Posted 4 years ago

“Ordered 5 rolls 4 delivered other roll still not delivered held up job for a week absolute shambles. If you are going to state when you are going to deliver something you should do it. If its the couriers fault get a new courier absolute shambles”

Helpful Report

Posted 4 years ago

Hello Clive. Thank you for taking the time to leave us a review. I'm sorry to hear that TNT have only delivered 4 out of 5 rolls to you. Sadly no one from TNT have notified us about the issue so we will contact them now and we will be in touch with a resolution. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 4 years ago

“Unfortunately, the flooring was not as described. The description and photos say this is a black and white tile effect. It isn’t. It’s beige and black. It’s been laid in my bathroom and looks terrible against white tiles on the walls. Very disappointed. Definitely nowhere near white. I’ll be replacing it when I can.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review Helen. I'm sorry to hear you are unhappy with the product you received and can only apologise that you feel the colour is not white. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 4 years ago

“Never received the product on the estimate date given. Part of it was a delivery company they uses, has to cancel it in the end”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review Tanyaporn. I'm sorry to hear you are unhappy with the service you received and can only apologise as it does not reflect our values. We will take on board your feedback and strive to do better. Thanks again for taking the time to share your thoughts with us. Best4flooring

Posted 4 years ago

“Not arrived yet - it’s been over a week”

Helpful Report

Posted 4 years ago

Hi Robert, Sorry to hear that your delivery has not arrived. I have chased this with TNT and they have confirmed that the goods have been lost in transit and I can only apologise that they have not notified ourselves of this issue. I have arranged for a replacement to be sent out today which will be delivered to you tomorrow. Kind Regards, Emma

Posted 4 years ago

“Ordered my floor and two bottles of adhesive, order turned quite quick and only received one bottle of adhesive, not able to ring so emailed them about it over a week ago but not heard a thing. Not very good service!!”

Helpful Report

Posted 4 years ago

“Requested sample and they didn't arrive.”

Helpful Report

Posted 5 years ago

Hi Linda, Sorry to hear that your free samples have not been delivered but thank you for bringing this to my attention. Unfortunately it seems that your samples have been lost in the post by Royal Mail so I can only apologise that this occurred. We have arranged for some replacement samples to be sent out today and these will be with you in the coming days. I can only apologise for the inconvenience that this has caused, but we look forward to you receiving the samples and hope that they are ideal for your home. Take care, Phil

Posted 5 years ago

“I only requested some samples of vinyl flooring, which were free. However when they arrived they were coaster sized and did not fully represent the pattern. As such they were entirely useless!”

Helpful Report

Posted 5 years ago

Hello Lynne, Thank you for taking the time to leave us a review. The cushion floor samples that you ordered are 19cm x 14cm and 22cm x 30cm, so it saddens me to hear that you were displeased with the free samples that you received from us We are usually complemented on the size of our free samples, however, we appreciate your feedback as we are always looking to provide the best service for our customers. Kind Regards, Emma

Posted 5 years ago

“I still haven’t got my order because the courier company failed twice to deliver - once due to timing issues and once as they failed to follow the instructions for items being left in my absence.”

Helpful Report

Posted 5 years ago

Hello Vanessa, Thank you for leaving us a review. I am sorry to hear that you had some issues with your delivery from TNT. I can see from the records on your order however, that Rhiannon liaised with TNT on your behalf to try and resolve the issues as quickly as possible and that your vinyl was delivered on the 11th and left in the location specified by yourself. Once again I can only apologise for the inconvenience that TNT caused you, however, I do hope that you were happy with the service level provided by Rhiannon who tirelessly pursued this for you to get it resolved. If you do decide to use us in the future, please get in touch and we can offer you a discount on your next order for the inconvenience. Kind Regards, Emma

Posted 5 years ago

“What a shambolic company. Ran out of laminate for our extension and used 'best4flooring' to get another 3 packs (as their delivery for small orders was cheaper than our original supplier). They only sent us two packs and it was the wrong laminate. the third pack came later in the week and was damaged and unusable as all the ends had been dunted. This was a problem as I'd arranged for our laminate fitters to come and lay it only to find out they couldn't proceed when they opened up the packs. Best4Flooring attempted to send out a new order of 3 packs a week later and again only two packs arrived and one was damaged and unusable. The third pack came 2 days later. It might be that if you ordered a larger quantity that came on a pallet, it might be ok as it is better protected flat on the pallet. But was not impressed by these guys.”

Helpful Report

Posted 5 years ago

Dear Magnus, Please accept our sincere apologies for the experience that you have had when ordering from Best4flooring. We endeavour to package all of our floor coverings securely to prevent damages in transit. However, couriers can mishandle items through their network and unfortunately, customers can be left inconvenienced by this. Your feedback is valued and we will look at better ways to package our materials to prevent this from happening in the future. I can appreciate your frustrations at not receiving the service you expected from Best4flooring and subsequently we have refunded the cost of 1 damaged pack. If you do decide to order from us again in the future, we will be happy to offer you additonal discount on your order. Please do not hestitate to contact us and ask for me directly. Kind Regards, Phil Green

Posted 5 years ago

“Ordered flooring which arrived with hole and rips, replaced quickly with another roll with no fuss however this roll also had rips and tears and was unusable, refund given. Not impressed!”

Helpful Report

Posted 6 years ago

Dear Lyn, Thank you for your feedback. We do value all feedback as it enables us to see where we might be going wrong and allow us opportunity to make improvements where possible. I have investigated your feedback and found the following: When the flooring was despatched it was in perfect condition. When it reached your address you observed damage and (rightly) refused it. Our staff promptly cut a new piece and sent it to immediately. You contacted us to advise the 2nd piece was also damaged. You refused a further replacement and instead requested a full refund. This was carried out immediately. It is unfortunate both deliveries were damaged by the courier but this can happen with ANY business. I do feel a 1 star rating is unfair our staff did all they could under the circumstances and damage during transit is out of our control. Kind regards, Best4flooring

Posted 6 years ago

“Never received tile samples”

Helpful Report

Posted 6 years ago

Hi Lindsey, We despatched the vinyl samples you requested and sent you notification this had happened. We cannot help it if Royal Mail doesn't deliver the samples and you didn't tell us - we would have happily sent out more! Kind regards, Best4flooring

Posted 6 years ago

“I will not use this company again. Delivery was not on expected day and a box of flooring was damaged. Poor customer services who we’re unhelpful. I was told that if I sent them photos of the damages they would arrange a refund however this was not done. The delivery driver also took photos and noted that a whole box of flooring was damaged however as I had accepted the goods they would not automatically arrange a refund. I would not recommend this company.”

Helpful Report

Posted 6 years ago

“I ordered samples on behalf of a client and didnt recieve them”

Helpful Report

Posted 6 years ago

Hi Jan, Well this is pretty frustrating :( We sent the 3 cushion samples out free of charge to the address you gave us on 12th June. The confirmation email we sent you includes the Royal Mail reference number which verifies this. Despite best efforts, things can and do get lost in the post but If we are advised that free samples have 'gone missing' we like to rectify it quickly. However you did not let us know there was a problem so it is rather unfair that you gave us a negative 1 star rating based on this :( Regards, Best4flooring

Posted 6 years ago

“I emailed you twice with photos of the damaged vinyl. I left a message on the answering machine. But no one got back to me. I reported the problem within 24 hours. Marked unchecked as per your instructions on returns.”

Helpful Report

Posted 6 years ago

Hi there, Unfortunately not found a telephone message but we have found both of your emails which unfortunately got buried and missed. This was a genuine oversight and we are very sorry. A member of our team will be getting in touch asap. Kind regards, Kay

Posted 6 years ago

“Asked for a sample, didn't get it.”

Helpful Report

Posted 7 years ago

Hi Sharon, We sent your free sample via Royal Mail promptly and we ask our customers to let us know if it hasn't been received within 5 working days - since we have no way of knowing otherwise. We would have been more than happy to send out another sample had you got in touch with us. Kind regards, Best4flooring.

Posted 7 years ago

“My item has yet to arrive. I've left 2 answerphone messages and no one has attempted to contact me”

Helpful Report

Posted 7 years ago

Hi Kim, I am sorry you haven't received your order yet. Unfortunately we have not picked up any messages from you on our voicemail system. But that is not to say you didn't leave any so we are looking into this. I understand you have already spoken to my colleague in sales support this morning and she is dealing with the no-show on your order. Kind regards, Kay

Posted 7 years ago

Best4Flooring is rated 4.8 based on 5,588 reviews