Best Insurance Reviews

Name: Best Insurance
Address: 4th Floor, Telecom House, 125-135 Preston Rd, Brighton and Hove, East Sussex
Rating: 4.80

4.8 Rating 1,417 Reviews

99 %

of reviewers recommend Best Insurance

Company Reviews

Metrics

4.8

Based on 1,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Best Insurance 5 star review on 5th May 2022

Md Jahan

Best Insurance 5 star review on 4th May 2022

Md Jahan

Best Insurance 5 star review on 25th April 2022

Ibrahim Omar Mahmod

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great and professional service thank you!”

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Posted 7 years ago

“I found the service very professional and clear throughout the interactions that I had with the Sales Advisor. The product that I was purchasing was Unemployment Cover. The only constructive feedback that I would give is that there were a number of questions that had multiple questions within them. On 2 occasions I needed to ask the Sales Advisor to repeat the questions and break them down. I work in Insurance so for a customer that doesn't I would suggest that some of the questions are not clear enough and there is a risk that they are not answered accurately. Given that this declaration is relied upon as part of the contract, I feel that this part of the process deserves to be simpliefied and made clearer.”

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Posted 7 years ago

“Very friendly staff, very helpful and found me exactly the right product I needed.”

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Posted 7 years ago

“Found me the best deal...with no hassle”

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Posted 7 years ago

“I received excellent, professional and helpful service from Oliver. He went through all of the details very thoroughly and concisely.. would certainly recommend Best insurance to friends and family good service!”

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Posted 7 years ago

“Quick turnaround of quotation. Good knowledge of product clearly explained. Excellent service and polite manner from Aaron”

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Posted 7 years ago

“Very easy and polite process thankyou Harry👍”

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Posted 7 years ago

“easily explained. Very happy with the service”

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Posted 7 years ago

“Courteous knowledgeable staff, range of products to suit my needs for a good price.”

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Posted 7 years ago

“Great communication with. Harry Shen was very helpful. All explained and taken care of. Recommended”

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Posted 7 years ago

“Arranged this cover over the telephone. Didn't want advice as I knew what I wanted. Spoke to Oliver first who provided me quotes and offered to follow up. I said I would come back when ready. Emails returned back from olivers email address when I tried to book a telephone appointment. I received a follow up call from Leah. Oliver had left and she was following up on outstanding quotes. Leah came in on her Saturday off to take the application. Policy was in force at end of application. Service was friendly, professional and carried out with speed. Would recommend. Thank you”

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Posted 7 years ago

“Customer service is pretty decent - Clare Mann is a great asset to the company !”

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Posted 7 years ago

“Advisor was very friendly”

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Posted 7 years ago

“Very knowledgeable easy to talk with. Good value.”

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Posted 7 years ago

“The service I received from Harry Shen was 100% he made it all so easy to understand I would use them again.”

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Posted 7 years ago

“Harry Shen has done a brilliant job explaining us all the intricacies of the insurance policy, spending lot of time on adjusting conditions my hubby and I needed and doing overtime by calling us in the evening. He is very professional, client oriented and a nice person to deal with. I am very happy to have such en excellent service from a Best employee!”

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Posted 7 years ago

“The customer service - the 2 agents with who I spoke were really friendly and made the whole experience easy and nice.”

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Posted 7 years ago

“Spoke to Thurston from best insurance, very helpful and got my insurance sorted out very quickly”

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Posted 7 years ago

“Excellent service over the phone”

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Posted 7 years ago

“Happy to use this company. But..... One gripe is why don't you automatically offer the best deal at renewal - it is a bit tedious to have to ring up to get that deal. You're not on your own here - all insurers do this - it's a bit of a pain!”

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Posted 7 years ago

Best Insurance is rated 4.8 based on 1,417 reviews