Best Insurance Reviews

Name: Best Insurance
Address: 4th Floor, Telecom House, 125-135 Preston Rd, Brighton and Hove, East Sussex
Rating: 4.80

4.8 Rating 1,412 Reviews

99 %

of reviewers recommend Best Insurance

Company Reviews

Metrics

4.8

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Best Insurance 5 star review on 5th May 2022

Md Jahan

Best Insurance 5 star review on 4th May 2022

Md Jahan

Best Insurance 5 star review on 25th April 2022

Ibrahim Omar Mahmod

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick turnaround of quotation. Good knowledge of product clearly explained. Excellent service and polite manner from Aaron”

Helpful Report

Posted 7 years ago

“Very easy and polite process thankyou Harry👍”

Helpful Report

Posted 7 years ago

“easily explained. Very happy with the service”

Helpful Report

Posted 7 years ago

“Courteous knowledgeable staff, range of products to suit my needs for a good price.”

Helpful Report

Posted 7 years ago

“Great communication with. Harry Shen was very helpful. All explained and taken care of. Recommended”

Helpful Report

Posted 7 years ago

“Arranged this cover over the telephone. Didn't want advice as I knew what I wanted. Spoke to Oliver first who provided me quotes and offered to follow up. I said I would come back when ready. Emails returned back from olivers email address when I tried to book a telephone appointment. I received a follow up call from Leah. Oliver had left and she was following up on outstanding quotes. Leah came in on her Saturday off to take the application. Policy was in force at end of application. Service was friendly, professional and carried out with speed. Would recommend. Thank you”

Helpful Report

Posted 7 years ago

“Customer service is pretty decent - Clare Mann is a great asset to the company !”

Helpful Report

Posted 7 years ago

“Advisor was very friendly”

Helpful Report

Posted 7 years ago

“Very knowledgeable easy to talk with. Good value.”

Helpful Report

Posted 7 years ago

“The service I received from Harry Shen was 100% he made it all so easy to understand I would use them again.”

Helpful Report

Posted 7 years ago

“Harry Shen has done a brilliant job explaining us all the intricacies of the insurance policy, spending lot of time on adjusting conditions my hubby and I needed and doing overtime by calling us in the evening. He is very professional, client oriented and a nice person to deal with. I am very happy to have such en excellent service from a Best employee!”

Helpful Report

Posted 7 years ago

“The customer service - the 2 agents with who I spoke were really friendly and made the whole experience easy and nice.”

Helpful Report

Posted 7 years ago

“Spoke to Thurston from best insurance, very helpful and got my insurance sorted out very quickly”

Helpful Report

Posted 7 years ago

“Excellent service over the phone”

Helpful Report

Posted 7 years ago

“Happy to use this company. But..... One gripe is why don't you automatically offer the best deal at renewal - it is a bit tedious to have to ring up to get that deal. You're not on your own here - all insurers do this - it's a bit of a pain!”

Helpful Report

Posted 7 years ago

“Very efficient giving all information needed”

Helpful Report

Posted 7 years ago

“The adviser Olivar was great lovely customer service told me everything I needed to no about the policy and the British friendly society is the best insurance ever in the market”

Helpful Report

Posted 7 years ago

“I have had 2 policies with Best Insurance and unfortunately in YEAR 2 I had to claim due to being made redundant ! From the initial ringing to get the forms I was treated with no empathy or compassion but made to feel like o had to jump through a million hoops to claim the cover I was actually entitled to and have being paying monthly for. The communication is poor and ignorant and all Best Insurance seem to be interested in is getting MY money every month - but not paying me what I am insuring myself for ! The so called benefit for unemployment cover is payable on DAY31 according to the small print - however it isn't and it takes you days to look at paperwork even when it's emailed through earlier than required and then you have to wait UPTO 7 working days (THAT DOESNT INCLUDE WEEKENDS) so you could be waiting over 7 days to actually receive payment for money I am DESPERATE for to pay my mortgage and al outgoings ! I would appreciate being contacted to discuss this further.”

Helpful Report

Posted 7 years ago

“Harry Chen was very helpful and pleasant to deal with”

Helpful Report

Posted 7 years ago

“Engaging consultant. Explained clearly on what I required. Very good.”

Helpful Report

Posted 7 years ago

Best Insurance is rated 4.8 based on 1,412 reviews