Best Insurance Reviews

Name: Best Insurance
Address: 4th Floor, Telecom House, 125-135 Preston Rd, Brighton and Hove, East Sussex
Rating: 4.80

4.8 Rating 1,412 Reviews

99 %

of reviewers recommend Best Insurance

Company Reviews

Metrics

4.8

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Best Insurance 5 star review on 5th May 2022

Md Jahan

Best Insurance 5 star review on 4th May 2022

Md Jahan

Best Insurance 5 star review on 25th April 2022

Ibrahim Omar Mahmod

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient clear documentation. Helpful staff who listen to your needs. Thanks - hope I won't need to claim but nice to have the reassurance just in case.”

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Posted 9 years ago

“Very professional service.”

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Posted 9 years ago

“Everything went fine”

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Posted 9 years ago

“Very good service, knowledgeable staff members both online and by phone . Harry Shen helped me select the best policy to suit my needs without being pushy or trying to influence me in any way. In less than 10 minutes I now have peace of mind at a very reasonable cost. Many Thanks”

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Posted 9 years ago

“Only a repair, my name is alberto correia!”

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Posted 9 years ago

“Only a repair, my name is alberto correia!”

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Posted 9 years ago

“Prompt accurate and helpful response.”

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Posted 9 years ago

“The initial call and set up of my protection way all done very quick but since then the incorrect paperwork has been sent out and I have spent 2 weeks trying to get the right paperwork issued.”

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Posted 9 years ago

“I have had income protection for 10 years but it was attached to my mortgage (i.e. it covered mortgage payments plus cash in the event of unemployment), it was a legal and general policy but arranged via Nationwide mortgages. I needed new insurance cover, and looked on line for the best deals, 'Best' seemed to fit the bill but I had a question about transferring from the Legal & General. I searched on Quidco, was delighted to find 'Best' there and pressed ahead with the booking. I initially asked for a callback after 5pm so that I could discuss the transfer issue. Subsequently I thought as there was no likelihood of my employment being under threat that the 60 days was not really very important anyway and so pushed on with the booking. During this process the live chat box popped up and I asked some questions on line. I was told however that it was best to talk on the phone and could they call me. It wasn't convenient at the time and I informed them that I had already booked a call-back to which they said they would pass on my details and leave it to their colleague to discuss during the call-back. Unfortunately, the call back never came. In Summary:- Getting a quote was very easy - excellent The options available regarding length of cover and payment delay options - Very Good. Price - Good Ease of purchase - Very Good Live-Chat, courteous and not pushy - Excellent Not Calling Back As Promised - Very Poor Length of Time to find out if you are accepted - Seems quite lengthy Hope this helps Kind Regards Mick Attridge”

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Posted 9 years ago

“The cover I asked for was not what I received. So I have cancelled and gone elsewhere for my insurance!”

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Posted 9 years ago

“Ms Leah Bray was very helpful and informative on the phone A pleasure to deal with”

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Posted 9 years ago

“Excellent all round service.”

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Posted 9 years ago

“Good sound advice. Very informative assistance in reaching the correct decision.”

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Posted 9 years ago

“What can I say - I had a couple of queries about the product I wanted to buy, and the firm were excellent in answering these and making sure what I bought was appropriate. They phoned when they said they would (or, in one case a colleague phoned me as the person I was dealing with was stuck in traffic). Overall I thought the service was excellent.”

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Posted 9 years ago

“Your service was professional, accurate and your representitive was very helpfull”

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Posted 9 years ago

“Really good service. Not too pushy but provided all the information and followed up just enough! Really informative and knew the products.”

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Posted 9 years ago

“Finding the right policy that suited my needs was very quick and easy. Easy to set up & running well done”

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Posted 9 years ago

“Harry the sales assistant was very helpful & found the best cover that suited me”

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Posted 9 years ago

“Very kind, polite and deal with customers in an impartial and professional manner.”

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Posted 9 years ago

“Harry, took me through everything, he explained everything very patiently even know this is not my mother language. So I am very happy with your customer service. thank you Istvan”

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Posted 9 years ago

Best Insurance is rated 4.8 based on 1,412 reviews