BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works as designed and solved my line scale issues i was having, easily installed.”

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Posted 1 day ago

“Fast service with delivery updates from dispatch to receiving item. Thanks for fast turnaround”

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Posted 2 weeks ago

“Amazing I ordered a programmer, it turned up in the post next day. I live in the Scottish Highlands. Good price great service. Will definitely use again and reccomend.”

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Posted 1 month ago

“needed a thermocouple for my LPG heater. Wish I had come here first. Spent a lot of cash still ending up with incorrect item. BES supplied the correct item coupled with well packed product and first class delivery. A *** all round professional service Many thanks.”

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Posted 1 month ago

“Results 100%"every single last order. Saves and recommend to all mates in the trade. Always a first stop for all plumbing and heating tasks consumables equipment and most of all information. All great support.”

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Posted 2 months ago

“A star service”

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Posted 2 months ago

“Excellent customer service 👏.”

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Posted 4 months ago

“Excellent service”

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Posted 5 months ago

“Fantastic Customer Service - particularly from someone called Dave.”

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Posted 6 months ago

“This is a fantastic company to deal with...First Class customer service...You can actually phone up and speak to someone about any issues...I dealt with SHAHEEN...She was absolutely amazing and quickly dealt my queery..Thankyou very much Shaheen.....I highly recommend.”

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Posted 6 months ago

“The only place to go, fantastic choice and excellent delivery service , can’t be beat!”

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Posted 7 months ago

“BES are hard to beat. If you're up against it, you can order till late and still get deliveries the following morning - to site if necessary. Their prices are excellent, as is their product range - which includes both branded and non-branded products. We'll always try BES first for urgent and non-urgent plumbing supplies, and the very few problems we've had over many years have been sorted within minutes of making contact. I recommend BES to colleagues and clients all the time.”

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Posted 7 months ago

“Ordered a meter door yesterday,arrived today.Very fast delivery,item exactly as described,fitted perfectly. Thank you ,will buy again”

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Posted 7 months ago

“Royal Mail let us down, I was going to have to cancel a job because I was waiting for the fitting from BES. I called them 2 days before the job date, they dispatched a replacement immediately via DPD at no extra charge, it arrived within 24 hrs and the job could go ahead. Why would I go anywhere else with such great service?”

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Posted 8 months ago

“Very happy ordered a few times now everything delivered fast and orders were right”

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Posted 8 months ago

“Great customer service. I've ordered a fair amount with them over the past few months and the customer service has been above and beyond. Particularly Jenny who's kept me updated throughout.”

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Posted 8 months ago

“BES are a remarkable company and I’m so glad we found them We called them on Friday evening expecting to have to leave a voice message - at 6.45 they answered and politely took our order and explained it would be despatched that evening! It arrived at midday on Saturday When the package was opened on Monday one item was damaged but the packaging proved it had been damaged at the manufacturer not at BES I called and was immediately offered a replacement or a credit note and the replacement arrived midday on Tuesday Awesome service”

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Posted 9 months ago

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Posted 9 months ago

“Bought a 1" suction hose. About half the price of the competition. Charged about £4 for delivery (again, about half the price of the competition). Placed order by phone on a Sunday (impressive that they were operating on a Sunday). The hose arrived before 10 am on Monday! Not even Amazon can do this. All fitted and working by 1045. Absolutely faultless. Delighted.”

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Posted 9 months ago

“I recently placed a small order for a small coil of 20mm water pipe. My order was processed and delivered to my door in 14 hours. I received a total of 6 customer service order delivery and status emails, 4 from B.E.S and two from the companies preferred Courier DX. A 7th final email was a detailed invoice. Super impressed and highly recommended.”

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Posted 10 months ago

BES.co.uk is rated 4.7 based on 6,405 reviews