BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. Thanks”

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Posted 4 years ago

“Good Quality, Good service & well packaged. Happy customer.”

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Posted 4 years ago

“order was incomplete. spoke to a supervisor on the phone who was very rude and condescending. they replaced 5 out of 7 mistakes but still had to source more parts for job. definitely not a quality company. would be better just shopping at screwfix”

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Posted 4 years ago

Mr Evered, Thank you for your feedback re. delivery Tuesday 21st January. It seems the small reducers you required were not in each of the seven boxes we supplied, which is very unusual. As per your conversations with BES employees on Friday 24th we arranged five replacements (delivered Saturday 25th Jan a.m) We cancelled the remaining two as we did not have the stock to meet your deadline. We are sorry for any inconvenience caused. Apologies. BES

Posted 4 years ago

“Useful advice available for inexperienced customers. Large range of products available.”

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Posted 4 years ago

“The Meter Cupboard Door arrived promptly at the UPS Collection point and it fitted my external-wall Gas Meter cupboard exactly. It even had the fittings. Fantastic and great value for money.”

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Posted 4 years ago

“I needed two 3/4" to 22mm connectors to make a repair joint in a 1950's home. As the pipes were slightly offset using a piece of flexi pipe was the only way I could achieve a water tight joint. Having tried every outlet in my vicinity I scoured online and BES were the only suppliers of the fittings. The price was good, the delivery very good and the job is done. Thank you”

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Posted 4 years ago

“BES is the first place I go to for gas. Needed a passive G4 gas meter for a secondary meter install. Didn't even have to find each item as BES do a secondary meter installation kit. Placed my order and as always arrived on time and well packaged. Yet to install it but all good by BES getting it to me. Great job guys. Keep up the good work.”

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Posted 4 years ago

“I’d be happy to use them again and to recommend them.”

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Posted 4 years ago

“Quality products, from what I’ve purchased so far. Delivered on time.”

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Posted 4 years ago

“Good customer service and products. Excellent late order up to 7pm and delivered before estimated time. One problem was a missing washer for the meter union but I had spares. Overall would recommend.”

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Posted 4 years ago

“Excellent experience from product selection through delivery to receipt”

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Posted 4 years ago

“Brilliant as usual. Efficient in the extreme, all correct and delivery could not be any quicker. Thank you, keep it going”

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Posted 4 years ago

“Easy to navigate website, quick delivery and quality products.”

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Posted 4 years ago

“Quick service. Would use them again.”

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Posted 4 years ago

“Quick delivery. Only one item short- no stock- but it was shown as delivered on the delivery note and not flagged as -to follow. Otherwise a very helpful co.”

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Posted 4 years ago

“Prompt delivery”

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Posted 4 years ago

“Very Helpful with my enquiry promed service”

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Posted 4 years ago

“Excellent Service. Arrived on time.”

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Posted 4 years ago

“Excellent customer service and very quick delivery.”

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Posted 4 years ago

“still haven't received my order yet - total cock up with courier !! 6 days late!!”

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Posted 4 years ago

Dear Sir/Madam, Please contact us (BES) urgently as we have tried unsuccessfully to call you on several occasions. Our courier tried to deliver but as there was no answer your goods have been waiting at a collection point for 6 days. If they are not collected very soon your order will be returned to BES. Regards, BES

Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews