BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,399 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and prices , and all delivered on time”

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Posted 5 years ago

“Always excellent service.”

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Posted 5 years ago

“Good company to deal with vast range of stock quick delivery and reasonable prices”

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Posted 5 years ago

“Always good quality products delivered next day at a reasonable price”

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Posted 5 years ago

“I telephoned BES without the required part number. The technical team found the correct part number from my description and put me through to sales. A lady called Janet dealt with my order, she was friendly, polite and helpful. She informed me the goods would be with me the following day.”

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Posted 5 years ago

“Delivery was very quick, would use again.”

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Posted 5 years ago

“Very quick easy service.”

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Posted 5 years ago

“Top banana 👍”

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Posted 5 years ago

“We made an order for many items as 6.30pm they all arrived the next day and lunch time, items are good quality and were well packed.”

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Posted 5 years ago

“item arrived very quickly, packaged well”

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Posted 5 years ago

“Excellent knowledgeable friendly staff who all know how to help, materials are always in stock and delivered ready to use next working day”

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Posted 5 years ago

“Really quick, efficient service.”

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Posted 5 years ago

“Items I ordered arrived quickly, but quality not that good. Male BSP thread on PRV not sufficiently long to make a good seal and fitting leaked. Ended up cleaning up and re-using the one I was going to replace.”

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Posted 5 years ago

Thank you for your feedback. We are glad your items arrived quickly. Please note all products can be returned for FREE. Please contact our customer services dept. We will also make our buyers aware of your feedback. Regards, BES

Posted 5 years ago

“The very best of the rest. You need something BES has it and next day delivery is perfect.”

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Posted 5 years ago

“Macdee High Level Cistern - P/N: 13663 Firstly let me say that this is a review more of the item than of BES, who delivered the item punctually and I found their website generally easy to use and prices very competitive. The mouldings comprising this cistern have a lot of flashing on them and require a certain amount of cleaning up, filing, etc. before assembly. The item description does not mention that a WC pan boss is already included, nor that a pull cord and handle are already included, resulting in me buying both of these items unnecessarily. The item description does not mention that you will be required to cut out the lid for the pull cord mechanism on a high level cistern. Additional tools may be requred for this that you may not have to hand on site (hacksaw, files, drills etc.) causing difficulties. The filler valve (side filling) aperture initially leaked water on installation, and required additional rubber washers and PTFE tape to stop this. Finally and most seriously, the siphon flange that seats on the bottom of the cistern and should seal with a rubber washer has a large flat cut-out of the flange under the bell of the siphon. I believe it is for this reason that I was unable to make the siphon seal properly and the cistern is leaking water from this connection. I have tried several times to re-fit this item but to no avail. I suspect I will have to fit an old siphon to get it to seal. I would definitely not recommend this product and would definitely not buy it again. You have been warned - AVOID AVOID AVOID”

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Posted 5 years ago

Thank you for your feedback. We were very pleased to hear your product arrived promptly . Also that our website was easy to use with very competitive prices. We have noted your comments ,however, please note the product description clearly states inlet valve, fulcrum lever, nylon pull cord and handle are included. Our buying team will follow up with Wirquin. It is unclear whether the points you raise are a one off or a fitting error. This product is very popular with a proven track record manufactured by a marquee brand. Regards, BES

Posted 5 years ago

“Exactly as advertised.”

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Posted 5 years ago

“I have always been very happy with BES. good products at a good price and delivered on time. Well done. If only all internet companies were this organised.”

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Posted 5 years ago

“I had a real problem finding matching 3" (76mm) diameter Soffit Vents to replace my current and disintegrating vents. I was relieved to have found them at BES after spending a considerable amount of time searching the net.....they're not exactly falling of trees. I decided to order 25 to replace all of those in my plastic soffits, whilst I could get hold of them. The next impressive thing was to be offered a free, (very) comprehensive, catalogue during the buying process and the final point of satisfaction was their next day delivery service....which was achieved. Like many of these very sales orientated companies I notice that the range of products and their service tends to be top notch all round, that's why they're in a virtuous circle....someone there has got a good team and culture around them. I can't fault my first experience. It was first class and it wasn't even a large order. I'm always impressed when they treat ,small order, customers the same as someone with a larger order. Thumbs up from me.”

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Posted 5 years ago

“Very quick delivery. Well packaged”

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Posted 5 years ago

“very helpful would definitely recommend”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,399 reviews