BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect, next day delivery, no hassles and confidence that the stuff will arrive What more can you ask for !”

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Posted 2 years ago

“First class service.”

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Posted 2 years ago

“All arrived bang on time - exactly as ordered. Great!”

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Posted 2 years ago

“Excellent service arrived next day”

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Posted 2 years ago

“Very prompt service”

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Posted 2 years ago

“Great company to work with.”

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Posted 2 years ago

“Placed my order. next day delivery wasn’t. You missed an item off my delivery and still charged me for it. After you took this item off you then charged me for delivery as it went below the free delivery price. Not impressed.”

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Posted 2 years ago

Hi, thank you for your feedback. Please note we never guarantee 'next day' delivery. However, our deliveries consistently achieve 'next day' status. Also please note any items that might be out of stock are notified at the point of ordering (our stock holding is excellent) Please note that delivery is FREE for all orders over £50 (ex VAT) Regards, BES

Posted 2 years ago

“Excellent customer service including when mistakes happen. My order was delivered on time but unfortunately damaged. No fuss, no bother, immediate apology and refund. Well deserved praise all round.”

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Posted 2 years ago

“Excellent service including scheduled delivery on time.”

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Posted 2 years ago

“great service , ordered at 3pm , here by 10am following day, all correct as described....what else do you need?”

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Posted 2 years ago

“Placed my order on line, delivered next day excellent service. One part missing, phoned BES spoke and explained to a helpful lady who arranged a replacement part for next day delivery. Magic, thankyou”

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Posted 2 years ago

“Excellent service and can always get the materials and tools I need.”

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Posted 2 years ago

“always have items that i need in stock, delivery next day is brilliant i am unable to find fault with the company or products.brilliant service.”

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Posted 2 years ago

“Because I got what I wanted and was very prompt service”

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Posted 2 years ago

“great delivery etc , but your prices are not as cheap as expected , regards your competitors/ maybe stick to the sales and offers? , how do i get the promotion discounts ? delivery bob n which counts a lot , just wish i was not on nights ,,,,,,”

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Posted 2 years ago

Thank you for your review. We are glad that you think our delivery is great. We know we are very competitively priced with FREE delivery over £50. However, we take on board your comments. To help us further improve please could you provide some examples so that we can further compare & investigate as part of our continuous price checking. Regards, BES

Posted 2 years ago

“Really Impressed with the service. Easy to use website. quick delivery and a reasonable price. Will definitely use them again.”

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Posted 2 years ago

“Nice and easy to purchase , good quaintly and fast delivery”

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Posted 2 years ago

“Gas meter Union spanner Great spanner does all the job with one spanner, meter Union, ECV and Union adapters. The spanner is heavy duty and the price is reasonable for this spanner. You can feel it on your hand that this is not cheap tool. It made my job very easy and less tool in the tool box as one spanner does all the meter job. Received it in very quick time, affordable and quality. Thank you BES”

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Posted 2 years ago

“A great range of spare parts , saved myself having to call out a plumber. No fuss prompt delivery in fact the system came a day early. Defiantly worth looking at.”

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Posted 2 years ago

“very poor service, ordered on line and was given a delivery date 2 days later, on this day had no contact regarding delivery so called them,only to find out one item was out of stock and the other would be 14 days later and nothing like the confirmation delivery date on the email I received ,when I complained the guy on the end of the phone hung up on me so then had to call back to discuss the refund to then be told 10 days plus for this...joke service on this occasion”

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Posted 2 years ago

Hi, thank you for providing feedback. We are very sorry your macerator was out of stock. Also please note that when you ordered the 'Doc M' (a direct delivery due to its size) our website would clearly state that delivery for this item can take up to 14 days. Rest assured your refund will be actioned. We are sorry for any inconvenience. Regards, BES

Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews