BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,399 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well presented website and orders are always dispatched same day. Very efficient service”

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Posted 4 years ago

“Great products and fast delivery,”

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Posted 4 years ago

“ordered the part, arrived the next day, nice to see MADE IN ENGLAND sticker on the box ! and the part looks like good quality”

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Posted 4 years ago

“Excellent service and prices can't be beat”

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Posted 4 years ago

“Great service - Quick Delivery and great value. Thanks”

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Posted 4 years ago

“Prompt service got the central heating up and working really quickly.”

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Posted 4 years ago

“very easy to do and delevery on time cant beat that will use again for good prices”

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Posted 4 years ago

“Good service good value will use again”

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Posted 4 years ago

“Just what I was looking for. Ordered, came the next day, very happy.”

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Posted 4 years ago

“Hi. There were parts missing from the cistern. 1. Pin which held ball cock arm. 2.There was no overflow attachment for the overflow pipe. 3.Wrong handle lever arm (lever arm square hole to small for handle to fit into. I am no plumber,but if I did not have the old tank I was replacing I would have not been able to complete the job which would have left me in a fix. Obviously because of this I can only give negative feedback. I did not get in touch with company I just finished the job and left it at that. I would not use company again as it would be to risky to not have all the parts I would order and pay for.”

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Posted 4 years ago

Kim Brimfield, Thank you for your feedback. We apologise for any inconvenience. Macdee is a quality brand and so we were surprised by your findings. Nevertheless our purchasing team will relay at their next meeting. Sincere apologies. BES

Posted 4 years ago

“in my house within 18 hours, what a service. the item were very safely parcelled without any damage to the environment”

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Posted 4 years ago

“Excellent value and service, goods actually arrived 24 hours earlier than what i expected, BES offer a wide range of products, have saved them in my favourites, will definately be using again”

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Posted 4 years ago

“Excellent service provided and parts ordered were competitively priced Thanks will use again”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“The goods were fine and exactly right for the job. Only problem for those of us that live in even slightly difficult places to find is that most courier companies are pretty useless. Took 4 extra days for delivery. For small packages the Royal Mail postman is by far the most reliable!”

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Posted 4 years ago

“Received what I asked for and turned up when bes said.”

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Posted 4 years ago

“No probs with BES but sack your carrier UPS They are useless Took 4 days to deliver an item on Next Day service Good customer service if you live in Mexico Give me Dpd any day Thanks”

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Posted 4 years ago

“The items arrived at the time specified and were of the usual high standard. Very satisfied.”

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Posted 4 years ago

“Always a good experience with BES, great catalogue esp when it comes to gas. If the merchants don’t have it these guys always do. Communication is great with AP dates before you expect them. Thanks team B”

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Posted 4 years ago

“From start to completion a good and comprehensive service. Detailed website shows related products for a project without being obtrusive on the webpage. Used many times for refurbishment and redevelopment projects but have not engaged with customer service : transactions are smooth.”

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Posted 4 years ago

Thank you for your review. Very positive so we are surprised that it is only a 1 star review? We will be in contact to get a better understanding. Regards, BES

Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,399 reviews