BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price online came on schedule time good quality fittings”

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Posted 2 years ago

“Great company great staff very helpful and great products purchased at great prices ...”

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Posted 2 years ago

“Ordered at 4.00 pm and delivered 9.30 am next day, brilliant!”

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Posted 2 years ago

“Never have no problems. Good service”

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Posted 2 years ago

“Very fast delivery, cannot fault them!”

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Posted 2 years ago

“Only made a few orders with BES and was very satisfied with the products and service until my last order. Completed ordr on Sunday evening and should have had Tuesday delivery, didnt arrive. when it hadn't arrived by late Wednesday I sent them an e-mail to find out what had happened. An hour later received emails from them confirming despatch. Sorted. But there was acknolagement that I'd e-mailed them and no apology for delays. Poor customer service. Very dissapointed.”

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Posted 2 years ago

Thank you for your 3 star review Mr Miles. We were pleased to read that you are very satisfied with the orders you have placed with us. However, your most recent delivery experienced a slight delay via our courier. Thankfully this is a rare occurrence. BES apologises for any inconvenience. Regards, BES

Posted 2 years ago

“Brilliant service will definitely use again”

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Posted 2 years ago

“I placed an order and received an email to say I will receive my parcel the next day. No parcel was delivered the next day. I telephoned BES only to be told that my order didn’t go through. I asked for a refund and was told it would take 2/3 days. 2 days later the parcel turned up . Not required.”

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Posted 2 years ago

Hi Mr Light, Thank you for your feedback. We are sorry that your order missed our courier cut off time and was delivered slightly later than you expected. Of course your refund will be issued as advised by one of our team. Your order was delivered as you cancelled it after we had processed your order. Sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Ordered some good which I urgently neede and paid postage for next day delivery on the 27 July Wednesday. The order was processed on Thursday for Friday delivery. Called customer service on Friday at 18:00pm to ask where my order was. Very unhelpful and just said if you havent got it today it will be delvered Monday, cant do anything about it. Really dissapointed in the service.”

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Posted 2 years ago

Hi, Thank you for your feedback. Please note that we do not guarantee next day delivery. However, our delivery rate is currently 99% for next day. Unfortunately our courier experienced a slight delay with your delivery on this occasion. We apologise for any inconvenience. Regards, BES

Posted 2 years ago

“Great service thanks”

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Posted 2 years ago

“Had a situation with UPS - Spoke with Connor who went above and beyond to solve the problem and its just been delivered top employee!!!”

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Posted 2 years ago

“5* product and service.Thank you”

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Posted 2 years ago

“As usual, the Website was easy to use enabling me to identify the items required, at a very reasonable price. The delivery was as promised and arrived in good order. I was impressed with the attention to detail, as an itemised invoiced arrived with the goods.”

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Posted 2 years ago

“All ways quick and deliver where you ask if not in”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“just a good service reliable”

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Posted 2 years ago

“great service”

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Posted 2 years ago

“Very unhappy with this company. I purchased a replacement electric meter box door. In going through the payment process the page crashed and I did not receive an order confirmation on the website or by email. I went ahead with the second attempt to purchase and that went through. Having checked my banking the payment was taken twice. I contacted the company immediately after the paying to explain (clearly unavoidable my end and problem being at their end) they responded quickly and explained I could not get a refund until I had received both replacement doors and sent it back which seemed odd to me but I followed their instruction. Having received both replacement doors I contact the company that day for instructions on how to return and get a refund. I have sent 4 emails with no response. I find it strange how they responded so quickly previously but now seem uninterested when I want my money back. Clearly this company is happy to keep my money for a product I did not want. Do not purchase from them”

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Posted 2 years ago

Thank you for your feedback. However, we are very sorry to read about your experience. Rest assured your refund will be issued immediately. Sincere apologies as your review does not reflect our usually very high levels of service. Once again we are sorry about what happened and our team will be investigating so that our procedures are reinforced to prevent any repeat in the future. Regards, BES

Posted 2 years ago

“Can't fault, no fuss ordering. Then very prompt..”

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Posted 2 years ago

“Delivery on time and parts sent with item made the job easy to accomplish.”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews