BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product delivered quickly.”

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Posted 2 years ago

“Absolutely superb service. Delivered next day to Norfolk”

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Posted 2 years ago

“The delivery service UPS which BES uses is the worse postage service and in past several times I received delivery after 3 or 4 days not next day. The main reason I was using BES was because of the next day delivery which UPS can't provide it. I use to order regularly from BES , its all OK and still I do order but not as much as before .”

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Posted 2 years ago

Thank you for your feedback. Our service levels are monitored with UPS and they remain very high. However, occasionally UPS do not deliver 'next day'. We are very sorry if you have experienced a slight delay. Regards, BES

Posted 2 years ago

“Excellent service cheers”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Outstanding products always a good choice and price”

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Posted 2 years ago

“How is this product advertised at £783 on Facebook and on you own website at £653?”

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Posted 2 years ago

Thank you for your feedback. It is very difficult to ascertain exactly what you are referring to with the limited info. provided. However, the difference between the two prices you state is VAT, which is 20%. Facebook includes VAT whereas the BES website states 'with' or 'without VAT' dependent on what setting you have chosen ( see the top right toggle switch displayed in the corner of your screen) We hope this helps. Regards, BES

Posted 2 years ago

“Very misleading, the photo shows a chrome plug but supplied with plastic, a picture is worth a 1,000 words but you hid this fact with just 1. With these business practises a company to be avoided.”

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Posted 2 years ago

Hi Mr Dunnigan, Thank you for your feedback. We apologise for our oversight. The photograph will be updated to match our descriptive text that states 'plastic' plug. Please note that your order can be returned free of charge for a refund providing the product meets our returns policy, please contact our customer services dept. We are sorry once again for the inconvenience. Regards, BES

Posted 2 years ago

“very good and happy with every step of the way”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Best price online came on schedule time good quality fittings”

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Posted 2 years ago

“Great company great staff very helpful and great products purchased at great prices ...”

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Posted 2 years ago

“Ordered at 4.00 pm and delivered 9.30 am next day, brilliant!”

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Posted 2 years ago

“Never have no problems. Good service”

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Posted 2 years ago

“Very fast delivery, cannot fault them!”

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Posted 2 years ago

“Only made a few orders with BES and was very satisfied with the products and service until my last order. Completed ordr on Sunday evening and should have had Tuesday delivery, didnt arrive. when it hadn't arrived by late Wednesday I sent them an e-mail to find out what had happened. An hour later received emails from them confirming despatch. Sorted. But there was acknolagement that I'd e-mailed them and no apology for delays. Poor customer service. Very dissapointed.”

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Posted 2 years ago

Thank you for your 3 star review Mr Miles. We were pleased to read that you are very satisfied with the orders you have placed with us. However, your most recent delivery experienced a slight delay via our courier. Thankfully this is a rare occurrence. BES apologises for any inconvenience. Regards, BES

Posted 2 years ago

“Brilliant service will definitely use again”

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Posted 2 years ago

“I placed an order and received an email to say I will receive my parcel the next day. No parcel was delivered the next day. I telephoned BES only to be told that my order didn’t go through. I asked for a refund and was told it would take 2/3 days. 2 days later the parcel turned up . Not required.”

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Posted 2 years ago

Hi Mr Light, Thank you for your feedback. We are sorry that your order missed our courier cut off time and was delivered slightly later than you expected. Of course your refund will be issued as advised by one of our team. Your order was delivered as you cancelled it after we had processed your order. Sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Ordered some good which I urgently neede and paid postage for next day delivery on the 27 July Wednesday. The order was processed on Thursday for Friday delivery. Called customer service on Friday at 18:00pm to ask where my order was. Very unhelpful and just said if you havent got it today it will be delvered Monday, cant do anything about it. Really dissapointed in the service.”

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Posted 2 years ago

Hi, Thank you for your feedback. Please note that we do not guarantee next day delivery. However, our delivery rate is currently 99% for next day. Unfortunately our courier experienced a slight delay with your delivery on this occasion. We apologise for any inconvenience. Regards, BES

Posted 2 years ago

“Great service thanks”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews