BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Things which were to be delivered les then half got delivered late the rest of it has not been delivered as yet. I will not recommend the business to anyone.”

Helpful Report

Posted 5 years ago

Many thanks for your review. We have tried to speak to you but was unable too so a voicemail was left. Please call into sales on 0121 3226400 to discuss your missing items. Best wishes, BES.

Posted 5 years ago

“ordered this delivery, over a week ago. still not arrived. I know it has left BES, but UPS, PROMISSED to redeliver last Friday and still no joy from them.”

Helpful Report

Posted 5 years ago

Many thanks for you message. We have tried to call you but was unable to speak with you and a voicemail was left advising you to call in for an update on your package. Best wishes, BES.

Posted 5 years ago

“Was told I would receive the product on Tuesday... it’s now Saturday and I still don’t have it. I have a gas meter box without a door that’s been in the rain for the past three days. And you want me to review how well you did? If I could give 0 stars I would”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried to call you in regards to your parcel delivery and have left you a voicemail. Please call sales on 0121 3226400 for the details. Best wishes BES.

Posted 5 years ago

“Hi. My parcel the say recived but I did not recive .”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies your package was not delivered on Saturday. As we discussed earlier your package is out for delivery today. Any problems do not hesitate to contact us on 0121 322 6400. Best wishes, BES.

Posted 5 years ago

“Ordered a 150mm storm collar and was sent a 180mm . Won’t use again. Email sent that evening and 3 days later still no reply.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have passed this to Customer Services who will be in touch. If you wish to discuss this please call 0121 322 6400. Best wishes, BES.

Posted 5 years ago

“Do not buy from here i paid £5 extra to get my goods delivered before 12pm but never arrived i had to collect it from my nearest ups collection point 2 days later. I emailed them regarding the refund for faster delivery didnt get no reply.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We did try to call you but was unable to speak with you. The courier advises delivery was attempted at 9.18am. Your query has now been passed to Customer Services. Best wishes, BES.

Posted 5 years ago

“Paid £4 to get it delivered on a Saturday. Planned the job in with my customer for the Monday. Received a text to say it would be delivered Saturday. Waited in all day. Found a card on Monday afternoon saying they tried to deliver although I left instructions to put the parcel in the back garden. Unhappy customer. Product was fine though.”

Helpful Report

Posted 5 years ago

Many thanks for you message. Apologies your parcel did not arrive on the Saturday as requested, we did call to advise that your query will be passed to Customer Services. Best wishes, BES.

Posted 5 years ago

“Still haven’t received my order”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried to call you to advise your package has been delivered to a UPS access point as when delivery was attempted they were unsuccessful to deliver to the designated address. Please call Sales on 0121 322 6400 for details of where to collect the package from. Best wishes, BES.

Posted 5 years ago

“Truly shocking. Selling out-of-date smoke alarms.”

Helpful Report

Posted 5 years ago

Many thanks for your message. Your message has been passed to Customer Services. Best Wishes, BES.

Posted 5 years ago

“Advertised a smoke alarm on their website wasn’t available no alternative and quite frankly weren’t bothered. First and last time I will be using BES”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried to call you to advise that we are currently in talks about getting more stock of p/n 21697. As you are aware we don't have a direct replacement but our Technical team advise that p/n 21314 can be used as an alternative. If you require any further assistance please call 0121 3226400. Best wishes, BES.

Posted 5 years ago

“Next day delivery? After 3 days ups still not delivered had to cancel order.”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies that you did not receive you parcel next day, I can see from the courier there had been an issue with the address holding delivery up. Please be assured that this is something that doesn't happen very often and we do operate at a 99.99% success rate of next day delivery. Best wishes, BES.

Posted 5 years ago

“Due to ill health, a family wedding and time abroad, the part did not get fitted for two and a half months, then it turned that the wrong part had been ordered. They refused to take it back due to 'stock rotation' I pointed out that it was unopened and that we intended to order the correct part but a very snotty female in customer services wasn't having it. Not impressed, I will not be using them again, nor will the two plumbers that I use.”

Helpful Report

Posted 5 years ago

We apologise you feel let down on this occasion but we have to adhere to our Terms and conditions this is to safe guard customers who may re order the returned products. We have stringent checks to ensure the shelf life on products are within the correct parameters for future orders. We collect and credit customer returns if within the 30 day limit. We pride ourselves on doing what we can for the customer and that’s why we offer a free take back service. Thank you for review and we hope we have addressed your comments and that you will use us again in the future.

Posted 5 years ago

“Hi ,you sent a wrong order I wanted a double Socked you sent threefold”

Helpful Report

Posted 5 years ago

Many thanks for your message. As discussed with you earlier you were correctly sent the item you ordered and if this is incorrect for your needs please speak to our Technical team for advice. Best wishes, BES.

Posted 5 years ago

“Ordered an item but BES website didn't advise that it wasn't in stock. Had to wait 16 days for delivery. When I complained I was fobbed off and told I could have sorted it by cancelling the order if I wasn't happy!!!.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried to call you today but was unable to get through. Just to advise your parcel is out for delivery today. Best wishes, BES.

Posted 5 years ago

“It didn’t arrive, unusual as it has always been next day. After enquiring it seems it was delivered but there was no answer. So the delivery was taken to be stored for collection by me, but.... I wasn’t informed.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We did call this morning and have spoken with your colleague. Please call 0121 322 6400 if there are any future issues. Best wishes, BES.

Posted 5 years ago

“I have not received my item it has been over a week since I ordered it could you tell me where it is? Order number is: #100208550 Thank you”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies you have not received your required goods. A message has been left on your mobile number advising you of the potential delivery date. If you have any queries please call Sales on 0121 322 6400 option 1. Best wishes BES.

Posted 5 years ago

“very disjointed that no cistern nut was included with this flush pipe, have had to buy a close couple from SCREWFIX to be able to complete the job, also no weld couple included, from my point i should have just bought else where without paying the delivery charge that was as much as the product”

Helpful Report

Posted 5 years ago

Dear Mr Davidson, Thank you for your feedback. Of course we were very disappointed that you completed your job by shopping elsewhere. The product details do state what parts are included (and this is how the manufacturer supplies to BES) However, we take on board your comments and will endeavour to make this clearer in future. We are sorry for any confusion. Regards, BES

Posted 5 years ago

“Next day delivery all lies takes 4 days”

Helpful Report

Posted 6 years ago

Dear Sir, Thank you for your feedback. We clearly state that deliveries to the north of Scotland take 2-3 days (we note this is where your delivery was successfully delivered) We can only apologise that your delivery fell one day outside the expected window. Regards, BES

Posted 5 years ago

“I never received the part!!”

Helpful Report

Posted 6 years ago

Many thanks for your message. As per our conversation a credit has been raised. Best wishes, BES.

Posted 5 years ago

“Very bad experience, ordered some flow reducer and paid for express delivery on a Saturday to make sure I got the items for Monday morning, Monday morning the valves still wasn't there, called the courier and they assured me will have it before 10.30 am same day, obviously didn't happen...later lunch time been called and been told that will only deliver on Tuesday...after I was waiting in front of customers house for hours and also customer had to take a day off from work. I only ordered from them because of the option to have the items delivered on Saturday. Been told I will get a refund for express delivery I paid but didn't happen so far.... Never again”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. A refund has been issued for your Saturday delivery. Apologies. BES

Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews