BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless delivery drivers”

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Posted 1 year ago

Please can you provide some details so that we can further investigate. Regards, BES

Posted 1 year ago

“I placed my order at lunch time and I received it mid-morning the next day, with their standard delivery. I have been using this company for years and find this is consistent. Just to break from tradition, have a look on Google Earth at their business unit. It sits in the shadow of spaghetti junction, yet the green landscape is impressive.”

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Posted 1 year ago

“Allo parts were what I ordered a very quick delivery , will continue to order from BES as needed. Thank you”

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Posted 1 year ago

“Sent wrong item, didn’t respond to emails when I asked for correct item or refund. Pics show the 28mm fitting I received when I ordered a 15mm x 1/2”. Not remotely simlar”

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Posted 1 year ago

Hi, we are very sorry about this. Thankfully picking errors are very rare. Of course we will sort out the replacement product , please email customerservices@bes.ltd.uk or telephone 0800 80 10 90. We apologise for the inconvenience. Regards, BES

Posted 1 year ago

“I purchased stainless steel fittings for a pressure application as they are pressure rated on the site, see part numbers 14014, 14013, 14057, 14058, 14060, 14014, 14114, 14024, 14004, however, when asked for the datasheet on two subsequent occasions (21/06/2022) and again on (07/06/2023), I have been told: " Hi, Unfortunately, our overseas supplier does not offer a data sheet for this Contract product Regards" Clearly, these fittings are not pressure rated if the manufacturer will not provide a datasheet! Why are they being mis-sold? I have tried contacting returns however, both of my emails have been ignored!”

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Posted 1 year ago

Hi Mark, Thank you for bringing this to our attention. We have raised your concerns with our technical & purchasing teams so that they can investigate. Your details have also been passed to our customer services team to facilitate a full refund. We apologise for any inconvenience. Regards, John

Posted 1 year ago

“Excellent service, speedy delivery and good quality all round.”

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Posted 1 year ago

“always quick and efficient”

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Posted 1 year ago

“Great service and price, thank you”

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Posted 1 year ago

“Very good range and selection of fittings, equipment and components, that are also competitively priced. Very quick delivery, for me unnecessarily quick, and for the small items/fittings I need disproportionally expensive. For that reason I rarely use, unless unable to purchase locally or can bulk the order up.”

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Posted 1 year ago

“First and last time I will be using BES , my order was not delivered contacted customer service by phone and email and was assured order would be delivered by the end of day. When it wasn’t contacted customer services again and told to call back at 7 . When I did the lady I spoke was super unhelpful and just cut me off rang back and was put on hold for 10 minutes by same lady who I could then hear in the background having a private conversation about a will ? And still no order . Very frustrated and disappointed .”

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Posted 1 year ago

Mr Sutcliffe, We are very sorry about your experience, it is not our usual very high standard. We were let down by our courier (which thankfully is rare) and we have some new team members whose training remains in progress and this will be addressed. Apologies once again. BES

Posted 1 year ago

“Prompt service as always”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“As good as ever to deal with great service”

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Posted 1 year ago

“Ordered online and paid extra for a Saturday delivery to start the job the following Monday waited in all day Saturday no delivery and now I’ve had to cancel the job. Poor service when you pay for extra and receive nothing at all”

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Posted 1 year ago

We are very sorry that our courier let you (and us down) as we take great pride and effort to maintain our customer service. Please note that we are presently dealing with our couriers to ensure our very high service levels are met. In the meantime please contact customerservices@bes.ltd.uk Apologies once again. BES

Posted 1 year ago

“Delivery was delayed due to the courier. When eventually my soil pipes arrived packing was torn and scuffed and the sockets of the pipe badly scuffed. Would suggest extra packing around the tops would have been helpful to avoid damage. When I order again will buy plain pipe and separate sockets bends I bought came in a box. Would normally have given 5* as not been let down on delivery before but full marks for team in form of Jane who was v helpful. I was compensated with a discount which was much appreciated.”

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Posted 1 year ago

“Comprehensive stock, spot on delivery,never had a problem”

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Posted 1 year ago

“Ordered a Radiator Thermostat but was sent a sink drain instead.”

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Posted 1 year ago

We are very sorry about this. Thankfully it is a very rare instance. We successfully ship thousands of products to customers every week. Please contact customerservices@bes.ltd.uk and they will arrange for collection and the delivery of the correct product. Apologies once again. BES

Posted 1 year ago

“Good prices, vast inventory available. Arrived promptly and was well packaged.”

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Posted 1 year ago

“Fast service and easy to return 5 star”

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Posted 1 year ago

“Avoid this company on any cost Very bad customer service and credit control of team”

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Posted 1 year ago

Hi Sunil, Thank you for your feedback. We can see that you have placed many orders with us, thank you. So that we can understand more please can you provide more details so that we can investigate and remedy where necessary. marketing@bes.ltd.uk Thanks, BES

Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,405 reviews