BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service as always”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“As good as ever to deal with great service”

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Posted 1 year ago

“Ordered online and paid extra for a Saturday delivery to start the job the following Monday waited in all day Saturday no delivery and now I’ve had to cancel the job. Poor service when you pay for extra and receive nothing at all”

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Posted 1 year ago

We are very sorry that our courier let you (and us down) as we take great pride and effort to maintain our customer service. Please note that we are presently dealing with our couriers to ensure our very high service levels are met. In the meantime please contact customerservices@bes.ltd.uk Apologies once again. BES

Posted 1 year ago

“Delivery was delayed due to the courier. When eventually my soil pipes arrived packing was torn and scuffed and the sockets of the pipe badly scuffed. Would suggest extra packing around the tops would have been helpful to avoid damage. When I order again will buy plain pipe and separate sockets bends I bought came in a box. Would normally have given 5* as not been let down on delivery before but full marks for team in form of Jane who was v helpful. I was compensated with a discount which was much appreciated.”

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Posted 1 year ago

“Comprehensive stock, spot on delivery,never had a problem”

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Posted 1 year ago

“Ordered a Radiator Thermostat but was sent a sink drain instead.”

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Posted 1 year ago

We are very sorry about this. Thankfully it is a very rare instance. We successfully ship thousands of products to customers every week. Please contact customerservices@bes.ltd.uk and they will arrange for collection and the delivery of the correct product. Apologies once again. BES

Posted 1 year ago

“Good prices, vast inventory available. Arrived promptly and was well packaged.”

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Posted 1 year ago

“Fast service and easy to return 5 star”

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Posted 1 year ago

“Avoid this company on any cost Very bad customer service and credit control of team”

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Posted 1 year ago

Hi Sunil, Thank you for your feedback. We can see that you have placed many orders with us, thank you. So that we can understand more please can you provide more details so that we can investigate and remedy where necessary. marketing@bes.ltd.uk Thanks, BES

Posted 1 year ago

“Brilliant service - ordered and delivered within 24 hours - the price was 2/3 the price of my local merchant plus the price of fuel and a 1 hours return journey - I first used BES back in the late 1990 s and tbh I’ve not really used them that much in recent years - but I’d forgot how good they are - so I reckon I’m back as a regular customer”

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Posted 1 year ago

“It will be good to update your list of collection points as my order was despatched to a shop that had shut down permanently.. I eventually got the order sent to home. Thanks.”

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Posted 1 year ago

Hi, Thank you for your feedback. We are sorry about that and will advise UPS that one of their collection points has closed. Apologies. BES

Posted 1 year ago

“Terrible company. Paid for next day delivery. Called twice, each time I was assured that they made a mistake and it would dispatch that day. A week later and I still haven’t received the item. Customer service staff are entirely incompetent. How hard is it dispatch my order?!”

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Posted 1 year ago

Hi Alex, Sincere apologies as we have not met our usual high standards on this occasion. We made an error (new starter) with your initial order. We recognised the error and immediately dispatched an express delivery (FOC) as a replacement to make amends. Unfortunately you were not in to receive the order 'next day' and so your package was taken to your closest UPS 'collection point'. Of course re. initial error, we will be addressing our staff training to ensure we meet our usual high standard of service. Once again we apologise for the inconvenience. Regards, BES

Posted 1 year ago

“Really excellent service ordered on Friday evening was delivered on Saturday at 11.00 brilliant could not get the water connectors any where. BRILLIANT.”

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Posted 1 year ago

“Poor service, I only purchased as item was listed for next day delivery, still not dispatched after 2 days.”

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Posted 1 year ago

Thank you for your review. We are sorry to read your feedback. As your review is posted anonymously and so that we could investigate further please could you send details:- transaction no./date/name to our email address marketing@bes.ltd.uk Apologies, BES

Posted 1 year ago

Please can you provide details to marketing@bes.ltd.uk so that we can investigate your anonymous review. Regards, BES

Posted 1 year ago

“Easy to order, fast delivery. Excellent”

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Posted 1 year ago

“Always had delivery within 2 days offshore IOM so would expect next day in UK. this is for large boxes of ducting as well. very impressed. reasonable prices and free post over £50.”

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Posted 1 year ago

“Great service. First part I ordered got bogged down in Royal Mail (despite Next Working Day service!) so they couriered me a replacement I needed for a job. Really helpful guy I spoke to made the whole process easy. Second item arrived well package and just in time. Would recommend and use again”

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Posted 1 year ago

“Quick delivery good price free delivery would be nice though”

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Posted 1 year ago

“Delivered to safe place with no drama”

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Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,394 reviews