BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived quickly, which was during the coronavirus lock down, and worked well, thank you.”

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Posted 4 years ago

“The Solar heat transfer fluid arrived in good condition, and I used it to get my solar collectors heating my water again.”

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Posted 4 years ago

“Very good and prompt service. Thankyou.”

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Posted 4 years ago

“I needed a 3 port heating valve. BES were not only able to supply one within a couple of days during the coronovirus lockdown, but did so at a very good price. 5 stars.”

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Posted 4 years ago

“Orders online which was easy and had full product description and well priced”

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Posted 4 years ago

“I have been using BES for a few years now and I always find everything I ask for arrives promptly And in the strange times it's still arrived promptly Thank you”

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Posted 4 years ago

“Excellent service and quick delivery”

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Posted 4 years ago

“The product Honeywell which I got them are OK. But the delivery in some case and reply emial is take long time like the recently Purchase Order Number 100338807 for Honeywell XS100 30 pcs, there is no reply for AWB. I already transfer the payment on April 9,2020 please check for me.”

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Posted 4 years ago

“Item arrived quickly and product was exactly what I ordered. Delivered by UPS but unfortunately must have thrown around and dropped. The two tubs of floor tile cement were loose in a cardboard box with no wrapping. On tub had split and leaked out in the box. Fortunately I was able to use it immediately so there was minimal loss although it was messy.”

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Posted 4 years ago

“Excellent- delivered ahead of schedule, even in these coronavirus days.”

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Posted 4 years ago

“Item exactly as described. Arrived on time. Well packaged. Could not complain at all.”

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Posted 4 years ago

“Ordered an outdoor tap kit and paid for next day delivery. When it didn’t come the next day, I called BES. The lady on the phone said, that’s because they are out of stock. When I asked about just refunding the next day delivery charge, she said this would not be possible. Poor communication, lady on the phone had clearly heard this before, sounded very fed up. Cancelled the full order yet I’ve still not been refunded.”

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Posted 4 years ago

“What I wanted when I wanted it at a competitive price!”

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Posted 4 years ago

“All items arrived within a day of each other, but in two separate consignments involving a lot of surplus packaging. Otherwise very satisfied with the service received.”

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Posted 4 years ago

“Great product range at fair prices with prompt delivery. Have bought from you previously and will do in future.”

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Posted 4 years ago

“Hi BES, I was only talking about your service to my partner last night so your review page has come at the right time!. I will give you an example of how good you are. I ordered some items from toolstation it showed 2 in stock when purchased with free so called next day delivery. then 12 days pass I decide to ring them as my order had not arrived, I could not get though and they terminated my call, but to test how slimy they really are I ring again but this time I went to place an order a guess what a rep answered. What is the point in lying to customers when they quite clearly cannot fulfill orders. This is clearly bad management and they CANNOT use the Covid - 19 as a way out. They cancelled my order with no explanation at all. I will always use you for all my plumbing needs in future. You are doing fine, you are years ahead of toolstation in every single way, they cannot even come close and you certainly know how to keep your customers happy. I wish all of your team all the best for the future, you all deserve it. Kind Regards Les Dixon”

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Posted 4 years ago

“I found dealing with BES a very simple process. My order arrived very quickly so I will definitely use BES again.”

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Posted 4 years ago

“As usual great service, they never let you down”

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Posted 4 years ago

“GOOD QUALITY ITEMS AT REASONABLE PRICES, FAST DELIVERY EASY TO DEAL WITH THANK YOU. WOULD BUY FROM AGAIN.”

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Posted 4 years ago

“I've used BES on many occasions and never been disappointed. Dispatch is always prompt and the range of items is vast.”

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Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews