BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good prompt service, easy to find and order parts and a brilliant delivery service. What more do you need?”

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Posted 2 years ago

“Best prices around, always get the order right and deliver promptly. Large stock of useful to the trade only items.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“I am really pleased with my experience with BES, not only them have all bits in stock I need for my project (other similar shops have only partially items I need) but also order was delivered quickly and very affordable price for delivery, happy to buy more from BES in feature for sure.”

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Posted 2 years ago

“Competitive pricing and delivered on time.”

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Posted 2 years ago

“Great competitive prices. Free next day delivery on my order. Really impressed with the service.”

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Posted 2 years ago

“Excellent service , very prompt at dealing with enquires.”

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Posted 2 years ago

“UPS took 8 days to deliver a parcel - excuse after excuse it was growing tiresome, Connor from sales was on the ball - tirelessly chasing, resolved in the end - true gent and a very hard worker”

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Posted 2 years ago

“Brilliant service great delivery simple and great to use”

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Posted 2 years ago

“Great service, almost always 99% delivery when promised, excellent selection of materials needed for all types of installation and repair work”

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Posted 2 years ago

“Good quality product delivered quickly.”

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Posted 2 years ago

“Absolutely superb service. Delivered next day to Norfolk”

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Posted 2 years ago

“The delivery service UPS which BES uses is the worse postage service and in past several times I received delivery after 3 or 4 days not next day. The main reason I was using BES was because of the next day delivery which UPS can't provide it. I use to order regularly from BES , its all OK and still I do order but not as much as before .”

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Posted 2 years ago

Thank you for your feedback. Our service levels are monitored with UPS and they remain very high. However, occasionally UPS do not deliver 'next day'. We are very sorry if you have experienced a slight delay. Regards, BES

Posted 2 years ago

“Excellent service cheers”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Outstanding products always a good choice and price”

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Posted 2 years ago

“How is this product advertised at £783 on Facebook and on you own website at £653?”

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Posted 2 years ago

Thank you for your feedback. It is very difficult to ascertain exactly what you are referring to with the limited info. provided. However, the difference between the two prices you state is VAT, which is 20%. Facebook includes VAT whereas the BES website states 'with' or 'without VAT' dependent on what setting you have chosen ( see the top right toggle switch displayed in the corner of your screen) We hope this helps. Regards, BES

Posted 2 years ago

“Very misleading, the photo shows a chrome plug but supplied with plastic, a picture is worth a 1,000 words but you hid this fact with just 1. With these business practises a company to be avoided.”

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Posted 2 years ago

Hi Mr Dunnigan, Thank you for your feedback. We apologise for our oversight. The photograph will be updated to match our descriptive text that states 'plastic' plug. Please note that your order can be returned free of charge for a refund providing the product meets our returns policy, please contact our customer services dept. We are sorry once again for the inconvenience. Regards, BES

Posted 2 years ago

“very good and happy with every step of the way”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews