BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery never arrived, using worst courier UPS why would I expect it to arrive??? Now still waiting for repayment payment taken in one second refund second week now Job delayed whilst parts sourced!!!!”

Helpful Report

Posted 6 years ago

Dear Mr Brunt, Thank you for your feedback. Apologies that your delivery did not arrive as intended. UPS are currently operating at a 99.5% next day delivery rate and so your delivery is one of the very few not to arrive. A refund was issued as soon as the issue was reported. Apologies once again. Regards, BES

Posted 6 years ago

“Order was accepted and a delivery date was emailed to me. When the item did not arrive in contacted bes who then said the item was on back order with an OCTOBER delivery. not good was not advised until I complained of non delivery”

Helpful Report

Posted 6 years ago

Sincere apologies Mr Brown. We are very sorry for the rare oversight on this occasion. Of course once you contacted us we immediately issued a full refund. Apologies once again for the inconvenience. Regards, BES

Posted 6 years ago

“Don't hold your breath (its a long storey) - tried to make a substantial order last Friday but with no Saturday delivery available I removed two thirds of the order and sourced it elsewhere. I finally placed the reduced order for delivery on the Tuesday following the bank holiday but missed the deadline by 6 mins or so (I should have given up at this point) so with delivery now expected on the Wednesday the order was placed and paid for. Tracking system was not showing my order at 9.30pm as stated so checked again at 11.30pm it was still not showing so rang BES and was told it would be at Tuffnells for delivery in the morning. At 6.30am it was still not showing but the message said that I should ring my local Tuffnells depot. Having googled them to find their number they confirmed that it would be delivered that day, great news at last! By 7.00pm nothing had arrived at which point my daughter felt it prudent to ring on my behalf and query what had happened and was told that the road was closed, which was a surprise to all as we had tree surgeons driving in and out all day with their equipment as were various members of the family, a further 3 calls that evening and delivery was promised now for sometime on Thursday at my address. Thursday 5.00pm still no delivery, yet another call and we were told it would be delivered in 30mins, as it is now 7.00pm I have now given up and will try and get my money back. Tracking system was a waste of time and absolutely appalling customer service, which is even more disappointing as it has been good in the past What a complete waste of everyone's time and effort.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to provide feedback. We were very disappointed to hear of your experience. However, I am pleased my colleague was able to speak to you and you were happy with the outcome. Instances like this are extremely rare and rest assured your feedback will be discussed at our next meeting with our courier. We are currently operating a next day delivery rate of 99.5% so we are sorry for the inconvenience on this occasion. Regards, BES

Posted 6 years ago

“WEBSITE - Please get rid of this stupid review box that is in the way. Sits in the middle on the right covering the item price. ANNOYING!!”

Helpful Report

Posted 6 years ago

Many thanks for your message this is duly noted and feedback will be passed on to our IT department. Best wishes BES

Posted 6 years ago

“Ordered a new gas inspection/installation pad over a week ago still not here even after I paid for a next day drlivery”

Helpful Report

Posted 6 years ago

Apologies for the goods not been received, this was due to an error within our system. The goods have been placed today and are on a free of charge noon delivery for tomorrow (29.8.18). Apologies again BES

Posted 6 years ago

“Had to pay for someone else's error and get a more expensive part. Lost job in the end so now stuck”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that your were not informed about the product you were ordering been out of stock. I will pass your comment onto our Sales Manager and our purchasing. Regards, BES

Posted 6 years ago

“Door was far too small and I ordered a standard size ,very dissapointed”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and as we sell 1000's of this product per year we are sorry that you are disappointed with the product. Please contact our Customer Services to return this product if you do so wish to or speak to our technical team. Many thanks BES

Posted 6 years ago

“I yet to receive my order”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. After looking into your query I can see that your parcel was delivered on Friday 10th August at 11.32am and was left at the warehouse and signed for by Kim. Best wishes, BES. .

Posted 6 years ago

“Bes need to sort out U P S there service is rubbish and its letting your customers down there are many other merchants online who have good delivery service i have used bes for years but after leaving instructions incase i missed the delivery were to leave parcel U P S just IGNORED this therefore bes its your problem as we the customer pay you the supplier lost a days work due to this Very Poor service bes”

Helpful Report

Posted 6 years ago

Apologies for the late delivery Mr Cullis and any inconvenience caused. We appreciate you bringing the late delivery to our attention and we are currently in negotiations with UPS to try and prevent situations like yours occurring. A credit has been raised for the failure of the Saturday delivery. Best wishes BES

Posted 6 years ago

“Incomplete and not informed”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that your were not informed about the products you were ordering been partially out of stock. I will pass your comment onto our Sales Manager and our purchasing. Regards, BES

Posted 6 years ago

“Still haven’t received goods. Due for delivery on Monday. Phoned on Tuesday to be told it had just come into stock & would receive it Wednesday or Thursday latest. Couldn’t track package either...”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that your goods have not been delivered due to been out of stock. I can advise the goods are being dispatched today for delivery on Monday. Regards, BES

Posted 6 years ago

“Placed my order1st july,told it would be deliverd tues 3rd between 8am ,6pm took day off, still not recieved it up to now.Contacted youwrds 4th , said you would look into itand ring me back,you didnt.Email thurs saying did i want to re order, no explanstion.I did re-order still waiting.Terrible service.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We strive for 5 star reviews every time and so on this occasion we were very disappointed to get 1 star. I have been speaking with our Sales Supervisor who I believe has been in contact with yourself, Hopefully we will be able to redeem ourselves sometime in the future as instances like this are very rare. Apologies, BES

Posted 6 years ago

“Placed my order online and waited for it the next day with my plumber but to no avail.When I contacted customer services I was told it was sitting in their warehouse in Birmingham for collection,when I live in London.So simply bes’s fault,then when told I would receive my delivery before 10am the following morning.....it still didn’t show till 1pm.£200 out of pocket for a company that can’t deliver.Never again.!!!!!!!!!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We strive for 5 star reviews every time and so on this occasion we were very disappointed to get 1 star. Following investigation our records show that you accidentally clicked on the 'collection' button rather than 'deliver'. When you contacted us as a gesture of goodwill we said we would arrange a free of charge diamond delivery. Unfortunately this did not happen and for that reason we are sorry. Hopefully we will be able to redeem ourselves sometime in the future as instances like this are very rare. Apologies, BES

Posted 6 years ago

“Ordered a pipe bender and a week later I'm still waiting for delivery. Apparently it's out of stock but nobody thought to call me or even send a mail, I had to call this morning to be told. First time I've ordered from BES and also the last.......”

Helpful Report

Posted 6 years ago

“BES side was fine Found exact product I wanted. Finished surfaces [from manufacturer] were very poor. From a professional point this doesn't extend to our customer satisfaction. Outer case of gas meter box was rough, matt finish so didn't look good.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are pleased that you were able to find and source the product you required. However, your comments regarding the finish from the manufacturer are disappointing to read. Rest assured we will ensure that your comments are followed up and investigated by our purchasing/buying team. Regards, BES

Posted 6 years ago

“I ordered a number of part of which 2 were sent out on back order a couple of days apart. There courier did not deliver them as I was out but left a slip with just my name on it not stating were my order was or if they were going to leave it with a nabour or if they would redeliver afther A couple of days i called bes to find out were my order was. They said it was left a shop some distance a way with no parking. I informed them that i ordered it to be delivered to my address and the part the size of a match box could’ go through the letter box or be left with a nabour. So instead of delivering they refunded the part so was a waste of time. The person on there coustomer service is very poor and very un helpful . So next time I will look for a new supplier”

Helpful Report

Posted 6 years ago

Thank you for your feedback. At BES we pride ourselves on excellent customer service and stock levels so we are sorry that you are disappointed on this occasion. We are also sorry that the courier did not leave adequate details. Rest assured we do liaise with our couriers every day and will make them aware of the points you raise. Regards, BES

Posted 6 years ago

“Internet Ordering Takes too long To order”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are disappointed that you had a bad experience and left a 1 star review. To help us better understand your review please can you provide more information so that we can investigate and make improvements where possible. Regards, BES

Posted 6 years ago

“the part has not yet arrived i have lost a job and money because of your failure to deliver never advise ant person to use you AGSAIN”

Helpful Report

Posted 6 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. We have tried to make contact with you unsuccessfully so that we may investigate this matter further. Please can you email marketing@bes.ltd.uk Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we hope that you may reconsider your decision, should the need arise, so we can restore your confidence. Regards, BES

Posted 6 years ago

“Stayed at home to realize that UPS guy did not bothered to press the bell and just left notice. Now need to waste time to collect”

Helpful Report

Posted 8 years ago

“Ordered £350 of Under floor heating pack - waited nearly two weeks for delivery - nothing!. Phoned to check where order was and was told no longer stocked - no notification, no phone call - not impressed. PlumbNation sorted me out - will be going there in future I think.”

Helpful Report

Posted 8 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews