BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first time order was delivered on schedule. Everything was well packaged. I was impressed with their online catalogue. I will definitely use this company again.”

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Posted 5 years ago

“BES has an excellent range of products and was able to supply the product which I needed from stock. My item was delivered within 48 hours of my order being placed and the package was very well protected to ensure that it was not damaged in transit. This was the first time that I had used BES but I will certainly purchase from them in future.”

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Posted 5 years ago

“Search for product at several places closer to base without success so tried BES online for first time and am chuffed...they had the identical product to the failed item and service was first class, system up and running within 28 hours. Will use them again.”

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Posted 5 years ago

“Excellent service. Very rapid and very good value”

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Posted 5 years ago

“Brilliant service, contacted the sales office for a little advise, parts ordered (afternoon) , delivered the very next day (morning) receipts & invoices emailed to me , very impressed, would definateley recommend this company to others”

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Posted 5 years ago

“What kept you?? I ordered my part at 17.00 and it arrived next day. Excellent!! Thank you.”

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Posted 5 years ago

“Been after a decent 60mb water gauge for a while. Tried the standard slimline ones but find them difficult to fill & read. This one is perfect exactly what I wanted. 5*”

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Posted 5 years ago

“Excellent service. Very reasonable prices. Ordered a few soffit vents to start with , really impressed, so ordered the rest afterwards.”

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Posted 5 years ago

“A trade gem great service and keen prices”

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Posted 5 years ago

“Efficient and speedy”

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Posted 5 years ago

“As always, good products at a fair price, with a speedy delivery. Just what is required for an emergency job!”

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Posted 5 years ago

“My order was delivered late to a collection point rather than my address, which is what I paid for. This meant that I did not have the parts in time for the job which they were ordered for. I accept this is down to the courier rather than BES, however after 5 days I have still received no response to my complaint nor a refund of the delivery fee which I paid. Very poor customer service and I will not be using them in the future”

Helpful Report

Posted 5 years ago

Dear Fran, Thank you for your feedback. Sincere apologies as your original order had the wrong street name which meant the order went on the wrong delivery van. The next day it looks like it went out again but no one was available when delivery was attempted and so it was sent to a UPS access point where you had to collect your order. Your delivery charge was the normal £4.95 which is standard. Instances like this are thankfully rare and we are very sorry for the inconvenience. Regards, BES

Posted 5 years ago

“I'm a new customer and was really impressed with the range of items available. I made a silly mistake placing my first order and bought some items of the wrong size. I sent them back and received a refund without need for any correspondence, form filling or any hassle. Great service, though the delivery costs preclude placing very small orders.”

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Posted 5 years ago

“Good products, good prices, good customer service. We have used BES for several years and not had any problems. We will continue to use this company quite happily.”

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Posted 5 years ago

“Small number of pipe stainless steel fittings & valves ordered online, everything available and delivered next day. Great service.”

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Posted 5 years ago

“Excellent Highly Recommended”

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Posted 5 years ago

“Top service 👍🏼”

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Posted 5 years ago

“Quick delivery, very good prices.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“order completed and delivered promptly and efficiently”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews