BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products but postage is a money making joke.”

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Posted 2 years ago

Thank you for your feedback. Please note that our delivery fee is very competitive in the market place. Plus delivery is FREE for all orders over £50. Regards, BES

Posted 2 years ago

“Remarkable service, excellent stock and very helpful colleagues 10/10”

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Posted 2 years ago

“I ordered a bulk purchase of Brittherm central heating pumps. The picture on website shows RED pumps. But BLACK pumps were supplied. No refund has been offered. I checked with Brittherm and have been advised that their pumps are now BLACK. So its poor communication. Bes website has still not been updated to show BLACK pumps. On the positive side, delivery was quick.”

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Posted 2 years ago

Thank you for your feedback. Please note BritTherm recently changed the colour of selected products. The pumps purchased are exactly how they were delivered to BES. We apologise for any misunderstanding. Regards, BES

Posted 2 years ago

“Could not have been easier to order exactly what I needed. Delivered as promised next working day. Order form and invoice very clear. I'll shop here again. I only wish that I could have had this high standard of service when I was out there in the field. Keep it up.”

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Posted 2 years ago

“My parcel was delivered to the shop for collection. When I went to get it I was told it hadn’t arrived, even though I had received notification it had. I returned a couple of days later and was told again it hadn’t arrived. After about 20 minutes discussion, the shop keeper found a parcel without a name on it, however BES written on the label. I was able to show them the invoice, which had a corresponding number. After 2 trips and some time I was eventually given my parcel. Please can you make sure you put a name on the label?”

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Posted 2 years ago

Sincere apologies. Our IT dept. have been made aware. Thankfully this is a rare occurrence. We are sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Great range of products and cheaper than many other suppliers, quick delivery too.”

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Posted 2 years ago

“Quickly delivered. Just what I wanted. Will use BES again. ( if I need anything !!)”

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Posted 2 years ago

“Top class, efficient, customer service”

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Posted 2 years ago

“Excellent service all round.”

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Posted 2 years ago

“Great service, easy to order online, the order came the next day, brilliant.”

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Posted 2 years ago

“Fast and efficient servicr”

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Posted 2 years ago

“Very prompt delivery and never any issues.”

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Posted 2 years ago

“Local merchants have been waiting for 22mm gas pressfit elbows for some time. BES delivered them in 2 days after I ordered them.”

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Posted 2 years ago

“can not fault prompt service. delivered as promised.”

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Posted 2 years ago

“Usually use local plumbers merchants got the same stuff from BES(same manufacturer) for about 80% saving. Someone is taking the p@##”

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Posted 2 years ago

“Ordered two 600mm long flexi pipes. Each had been kinked flat twice in order to fit them into a 220mm box for delivery. Plumber would not use them for fear they would burst. My first and last order with BES ! Delivered on time, hence one star.”

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Posted 2 years ago

Thank you for your feedback. We are sorry that your hoses arrived damaged. Please contact customerservices@bes.ltd.uk who will be able to arrange replacements if you provide full details. We were pleased you were happy with our speedy service and hopefully you will try us again, as damaged goods are a rare occurrence. Apologies for the inconvenience. Regards, BES

Posted 2 years ago

“Bought quite few things, which arrived a day before BES said! Well wraped. Cheers.”

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Posted 2 years ago

“On time, and as described. Easy transaction as usual.”

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Posted 2 years ago

“Could not have been easier to order exactly what I needed. Delivered as promised next working day. Order form and invoice very clear. I'll shop here again.”

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Posted 2 years ago

“All good thanks”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews