BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived bent in collasped packaging which was also wet. I have to spend a lot of time trying to straighten it. Very disapointed.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Apologies that our courier damaged your goods in transit. Please contact our customer service dept. who will be able to assist. Regards, BES

Posted 5 years ago

“Product seems OK, but thought £4.95 postage for a meter cupboard latch was a bit on the high side when ordered. Turns out the cost is to cover the delivery of a catalogue. I didn't request one, don't need one and even if I planned to us them again, which is doubtful, this is 2019, so I'd use the search feature on the website and not have to rely on having to find a weighty book in a cupboard or drawer somewhere.”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried calling you to advise that the £4.95 is our standard delivery for any order that is under £50 excl VAT. Our catalogue was enclosed in the box as it was your first order with us and this is just a standard procedure. Best wishes, BES

Posted 5 years ago

“Delivery still not received.?????”

Helpful Report

Posted 5 years ago

Many thanks for your message. As discussed when we spoke earlier I will speak with our courier and advise you with any updates. Best wishes, BES.

Posted 5 years ago

“I have already sent an email detailing a broken, unusable product. Of which no one has acknowledged. I will never ever shop with or recommend BES”

Helpful Report

Posted 5 years ago

Many thanks for your message. i hope that our Customer Services team were able to assist when we called you today. Please note the email you received initially to say we have received your order is a no reply so we believe your query back to us was not received. Best wishes, BES.

Posted 5 years ago

“Very poor customer service”

Helpful Report

Posted 5 years ago

Many thanks for your message. We did try to speak with you but was unable too. It would be appreciated if you could provide more information so we can look into this further. Best wishes, BES.

Posted 5 years ago

“Very bad , ordered 5 valves, waited over a week after being told they might a slight delay, then told they would be a further 7 days delay . No good when your trying to run a business. Will never use again .”

Helpful Report

Posted 5 years ago

Many thanks for your message. As advised when we spoke the delay was due to an unforeseen issue with the manufacturer of the item. Your refund has today been issued. Apologies for any inconvenience this has caused you. Best wishes, BES.

Posted 5 years ago

Thank you for your feedback. Apologies that we had a stock out on this item, this is very unusual for BES. Please contact our customer services dept. who will be able to update you. Regards, BES

Posted 5 years ago

“Brought a replacement door for my Electic meter box, product arrived fast but so it should as I payed for next day delivery. Upon installing the new door, very simple installation just 2 pins to put in place, put the pins in closed the door and the bottom pin straight away broke causing the spring loaded pin to fire off to who knows where, totally useless product could only have been faulty manufacturing as these pins shouldn’t be able to come loose.”

Helpful Report

Posted 5 years ago

Dear Sir, Thank you for your feedback. Our Purchasing Dept. are aware and will relay your comments to the manufacturer. Please contact our Customer Services Dept. who will advise re. our returns policy. Regards, BES

Posted 5 years ago

“I asked for 8 22mmx22mmx10mm speedfit tee only got seven 28mm speedfit coupler had the rubber seal missing”

Helpful Report

Posted 5 years ago

Dear Mr Smith, Thank you for your feedback. Please contact our Customer Services Dept. who will be able to sort out the missing seal. Regards, BES

Posted 5 years ago

“My order was delivered late to a collection point rather than my address, which is what I paid for. This meant that I did not have the parts in time for the job which they were ordered for. I accept this is down to the courier rather than BES, however after 5 days I have still received no response to my complaint nor a refund of the delivery fee which I paid. Very poor customer service and I will not be using them in the future”

Helpful Report

Posted 5 years ago

Dear Fran, Thank you for your feedback. Sincere apologies as your original order had the wrong street name which meant the order went on the wrong delivery van. The next day it looks like it went out again but no one was available when delivery was attempted and so it was sent to a UPS access point where you had to collect your order. Your delivery charge was the normal £4.95 which is standard. Instances like this are thankfully rare and we are very sorry for the inconvenience. Regards, BES

Posted 5 years ago

“The parts were delivered in a timely manner, but one of the two parts packaging was damaged and a component is missing, it wasn't in the well sealed shipping box so it must have been missing before it was packaged. this wasn't a cheap component and I wouldn't expect to be sent damaged goods. A picture has been attached of the item as it was received. The missing probe collar part can clearly be seen on the top right hand side of the picture.”

Helpful Report

Posted 5 years ago

Many thanks for your message. Your query has been passed to our Customer Services Department and someone will be contacting you shortly. Best wishes, BES.

Posted 5 years ago

“Only allowed to select a drop off, not home delivery. BES addressed the package to drop-off location and NOT ME - so of course the business it was sent to opened it, and even the packing slip inside made no mention of me. That could expose them unfairly to claims of tampering with mail/theft from mail. I've written and complained to BES - NO RESPONSE.”

Helpful Report

Posted 5 years ago

Dear Mr Calvert, Thank you for your feedback. BES were very surprised to read your comments as we have successfully delivered thousands of products around the UK (and globally). Of course 'Home Delivery' is an option for our customers. We will investigate but suspect it is human error when you placed your order. Regards, BES

Posted 5 years ago

“Online order did not allow a home or business address for delivery but instead insisted on a collection shop/business. My selected pickup was a petrol station near me. The address on the package was to the business at that location, with no mention of my name or address. On receipt they naturally opened it - it was addressed to them! Inside, the delivery slip again made NO mention of my name or address. I find this totally unacceptable - it places the collection business at risk of being accused unfairly of tampering with deliveries, plus puts me to considerable trouble asking them to find a package that isn't even addressed to me. Despite ordering a small fitting, BES included a brochure that weighed about 10x more than the item I ordered - so also requiring a massive package for a tiny 2" long fitting - This was an online order - what possible use would I have for a paper brochure?? What a ridiculous waste of resource.”

Helpful Report

Posted 5 years ago

Dear Sir, Thank you for your feedback, however, we were very surprised to read it as we have successfully delivered thousands of products globally but predominantly the UK. Of course 'Home Delivery' is an option for our customers. We will investigate but suspect it is human error when you placed your order. Please note we ask customers at the point of order if they require a BES catalogue. Regards, BES

Posted 5 years ago

“Placed an order and then never heard a single word from them.”

Helpful Report

Posted 5 years ago

Mr Johnson, We have contacted you about the international shipping costs required to freight your copper tube to the USA. Please provide your payment details so that we can process your order. Regards, BES

Posted 5 years ago

“Item i ordered was cancelled, I rang BES to find out why “item has been dis continued they said, rang testo item has not been discontinued So dont know why my order was cancelled”

Helpful Report

Posted 5 years ago

Many thanks for your message. We are currently investigating and thank you for bringing this to our attention. We are always looking at ways to improve our employee training. Thankfully instances like this are very rare. Bets wishes, BES.

Posted 5 years ago

“Not happy at all. I cannot view my order status online. I have contacted you by email 2 times about this and got no answer! What happened to you? I used to be happy before but not now!”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies you have been unable to see your order history and this has now been rectified. Best wishes, BES.

Posted 5 years ago

“ordered water mains pressure test kit on line, booked delivery, got a call on the day i was expecting delivery to say it wasn't available anymore, but that was ok as i would be re-credited. i explained i would need an e-mail to confirm this as i paid for it on a company credit card,. i was told they don't provide that service. i explained that i needed it to back up the invoice i had already put through the company, I was then informed they would e-mail me to confirm the cancellation. just looked on line, and it's still available to purchase from them!”

Helpful Report

Posted 5 years ago

Dear Julian, Thank you for your feedback. We are sorry that your experience fell short of our usual high standard. We are glad that you received your email confirming cancellation. Rest assured that the kit currently has an 'out of stock' message when trying to order online. We apologise that this did not happen in your instance. Regards, BES

Posted 5 years ago

“I spoke to their "technical" guy. Quite frankly he lied to me about the dimensions of the product (he either couldn't be bothered to look it up or knew it wouldn't fit and hoped I wouldn't be bothered to return it). When it arrived it was obvious it wouldn't fit. I sent an email explaining this. Whilst they did arrange to pick it up they never apologised nor did they ever discuss refunding me, so I will have to wait for my card statement to see if that happened. I got the product I needed far more easily from an alternative supplier.”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for feedback. Apologies for any confusion. We would never lie to customers. All the dimensions of the meter box you purchased are clearly stated on our website and in our catalogue. Of course a full refund has been issued and a member of our sales team has called you to advise of this. Regards, BES

Posted 5 years ago

“Possibly the most incompetent service I've ever had the misfortune to encounter. Placed an order for next day delivery with specific instructions of where to leave item. Item wasn't left, neither was a card. Contacted BES, they apologised and informed me that delivery would be the following day. Took day off work as needed the materials for weekend works. Contacted BES in the afternoon in order to chase up delivery. Was informed that goods were in Northampton should I wish to pick them up ( 130 mile round trip ). Because the fault lay between them and the courier they informed me that they would have the goods couriered to me and should expect them around 7pm that evening. Received a call at 4.30pm informing me that they had changed their minds and were now not going to send them leaving it too late for me to source materials from elsewhere. Whole episode cost me nearly £2,000 in loss of wages and accommodation charges.”

Helpful Report

Posted 5 years ago

Dear Mr Hamill, Thank you for your feedback. BES can only apologise for the service levels you received. These levels fell way below our usual high standard. As you know BES were badly let down by its courier on this occasion. Rest assured we have escalated the points you raise at a senior level with our courier to investigate. Once again we are very sorry for the inconvenience caused. Regards, BES

Posted 5 years ago

“Ordered a part needed urgently for the weekend, paid for Saturday delivery and it didn’t turn up. The tracking said it was on its way and we continued with the program of works. The tracking reset on Monday morning for delivery on the Tuesday. This may have been the Carriers fault however BES chose to use this carrier.”

Helpful Report

Posted 5 years ago

Many thanks for your message. As discussed when we spoke apologies that you did not receive your package on Saturday. Apologies for any inconvenience caused. Best wishes, BES.

Posted 5 years ago

“Using this firm has been Absolutely horrific i paid for next day delivery and still haven’t received my goods I would certainly never recommend getting anything from here again it’s a week late and I’m still waiting”

Helpful Report

Posted 5 years ago

Thank you for your message. As advised when we spoke today your package is awaiting collection at the UPS access point. Best wishes, BES.

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews