BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best in the business for excellent delivery service and stock.”

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Posted 1 year ago

“Avoid that company.”

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Posted 1 year ago

Hi Ewelina, Thank you. Please note we have looked for your details on our system and were unable to find you. Please can you provide a BES transactional order no (please send to marketing@bes.ltd.uk) or more details behind your 1star review so that we can investigate further. Regards, BES

Posted 1 year ago

“Good Service, Excellent Products”

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Posted 1 year ago

“Quick delivery and quality products. 👌”

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Posted 1 year ago

“First time customer. Took 2 deliveries over 3 days to get all the 'next day' order. Broken part delivered. Three emails to report problem - no response. Two calls to 'customer service' - both cut off as I tried to explain the issue and see if a return or refund is possible. It's clear you don't want to resolve the issue - so I won't be using you or recommending you in the future.”

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Posted 1 year ago

Dear Jim W, Thank you for your feedback although it is not what we wish to read. We are very sorry about your experience. Thankfully instances like the one you outline are very very rare. Rest assured we take our customer service very seriously so thank you for bringing the above to our attention. Apologies once again. Regards, BES

Posted 1 year ago

“Tuesday morning electric power kept tripping on RCD, traced the fault to a faulty zone valve for the hot water, ordered the valve at 12.40, delivered before noon the next day, excellent service and heating back up and running.”

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Posted 1 year ago

“Need help with delayed and courier damaged order, Sarah, Julie sorted immediately and had it delivered next day Outstanding customer service team”

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Posted 1 year ago

“Bes as a treading is wonderful company dliver quickly smart service and good for customer”

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Posted 1 year ago

“New customer very helpful easy website”

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Posted 1 year ago

“Excellent service and keen prices”

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Posted 1 year ago

“Useless delivery drivers”

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Posted 1 year ago

Please can you provide some details so that we can further investigate. Regards, BES

Posted 1 year ago

“I placed my order at lunch time and I received it mid-morning the next day, with their standard delivery. I have been using this company for years and find this is consistent. Just to break from tradition, have a look on Google Earth at their business unit. It sits in the shadow of spaghetti junction, yet the green landscape is impressive.”

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Posted 1 year ago

“Allo parts were what I ordered a very quick delivery , will continue to order from BES as needed. Thank you”

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Posted 1 year ago

“Sent wrong item, didn’t respond to emails when I asked for correct item or refund. Pics show the 28mm fitting I received when I ordered a 15mm x 1/2”. Not remotely simlar”

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Posted 1 year ago

Hi, we are very sorry about this. Thankfully picking errors are very rare. Of course we will sort out the replacement product , please email customerservices@bes.ltd.uk or telephone 0800 80 10 90. We apologise for the inconvenience. Regards, BES

Posted 1 year ago

“I purchased stainless steel fittings for a pressure application as they are pressure rated on the site, see part numbers 14014, 14013, 14057, 14058, 14060, 14014, 14114, 14024, 14004, however, when asked for the datasheet on two subsequent occasions (21/06/2022) and again on (07/06/2023), I have been told: " Hi, Unfortunately, our overseas supplier does not offer a data sheet for this Contract product Regards" Clearly, these fittings are not pressure rated if the manufacturer will not provide a datasheet! Why are they being mis-sold? I have tried contacting returns however, both of my emails have been ignored!”

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Posted 1 year ago

Hi Mark, Thank you for bringing this to our attention. We have raised your concerns with our technical & purchasing teams so that they can investigate. Your details have also been passed to our customer services team to facilitate a full refund. We apologise for any inconvenience. Regards, John

Posted 1 year ago

“Excellent service, speedy delivery and good quality all round.”

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Posted 1 year ago

“always quick and efficient”

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Posted 1 year ago

“Great service and price, thank you”

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Posted 1 year ago

“Very good range and selection of fittings, equipment and components, that are also competitively priced. Very quick delivery, for me unnecessarily quick, and for the small items/fittings I need disproportionally expensive. For that reason I rarely use, unless unable to purchase locally or can bulk the order up.”

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Posted 1 year ago

“First and last time I will be using BES , my order was not delivered contacted customer service by phone and email and was assured order would be delivered by the end of day. When it wasn’t contacted customer services again and told to call back at 7 . When I did the lady I spoke was super unhelpful and just cut me off rang back and was put on hold for 10 minutes by same lady who I could then hear in the background having a private conversation about a will ? And still no order . Very frustrated and disappointed .”

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Posted 1 year ago

Mr Sutcliffe, We are very sorry about your experience, it is not our usual very high standard. We were let down by our courier (which thankfully is rare) and we have some new team members whose training remains in progress and this will be addressed. Apologies once again. BES

Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,394 reviews