BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 5 years ago

“The staff there has been very professional (Laura) and the customer service rep. Even though they left out an item it was delivered in time for the next day”

Helpful Report

Posted 5 years ago

“My goods I ordered are in back order and they can not give me a lead time.”

Helpful Report

Posted 5 years ago

“Had what i wanted in stock and delivered the next day great service”

Helpful Report

Posted 5 years ago

“Brilliant service and quick”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried calling you and have left you a voicemail advising where your package has been left. Please call if you are still unable;e to locate the goods. Best wishes, BES.

Posted 5 years ago

“Order arrived quickly at designated drop-off point”

Helpful Report

Posted 5 years ago

“I purchased a single 2m length of pipe foam insulation, at a very modest cost and expected it to arrive in a somewhat distressed condition after transport handling. However I was amazed and delighted to receive my purchase in pristine condition, protected by a large and strong cardboard box the full of the insulation. Unbelievable customer service! Well done BES and thank you.”

Helpful Report

Posted 5 years ago

“BES were recommended by a an acquaintance, I was impressed with both the service, advice and delivery. I did pay for the next day delivery, before 12pm and both my separate deliveries, for separate jobs came in before time. I was more than pleased in my dealings with BES”

Helpful Report

Posted 5 years ago

“BES service can be summed up in three words, excellent, excellent, excellent. Excellent product, excellent price, excellent service.”

Helpful Report

Posted 5 years ago

“THAT IS ONLY BECAUSE YOU WANT TO CHARGE ME MORE FOR POSTAGE TO PORTUGAL THAN THE ITEM I ORDERED COST TO BUY”

Helpful Report

Posted 5 years ago

Thank you. We are confused by your feedback. Your order was delivered to Yorkshire and you were charged £4.95 for delivery (less than £50 order value) The delivery charge would have been the same if you had your order shipped to Portugal. Regards, BES

Posted 5 years ago

“We made an order from BES which came damaged, after searching BES's website for contact details they only have a telephone number that rings out for ages and no other form of contact! After finally getting through to an apparent customer service representative I was advised that I could not make a complaint as it was outside their 3 day timescale and they could help me no further. The lady I spoke to Julia was very rude, advised me I could of contacted then via email... no email address on their website and only a no reply email address used for my receipt! The service is shocking, I would never buy from these crooks!”

Helpful Report

Posted 5 years ago

Dear K Marsden, Thank you for your feedback. We have tried to speak to you regarding the review you posted today. Upon investigation our records show that your order was delivered successfully on 4th December. You then telephoned us on 16th December to report damage to your order i.e the case. (this delay contravenes BES T&C's) We apologise for any offense regarding how Julie spoke to you. We are sorry if she clumsily highlighted BES T&C's, regarding the reporting of any damage to delivered goods. However, as a gesture of goodwill we will be sending you a replacement case. Once again please accept our sincere apologies. Regards, BES

Posted 5 years ago

“The products represent good value and the customer service is excellent.”

Helpful Report

Posted 5 years ago

“Great product and super quick service. What more could you ask for. Thank you!”

Helpful Report

Posted 5 years ago

“Fantastic service from start to finish. Many thanks, will definitely use BES again”

Helpful Report

Posted 5 years ago

“Excellent prompt service. Would definitely use again. Prices very keen!”

Helpful Report

Posted 5 years ago

“Great service. Though thought catalogue was unnecessary and must add to the postage. The world is going paper light.”

Helpful Report

Posted 5 years ago

“Thermostats were meant to arrive onTuesday for my elderly parents. It’s now Saturday evening and we are still waiting......”

Helpful Report

Posted 5 years ago

Thank you. Sincere apologies upon investigation we can see we have both been let down by our courier. Subsequently we have changed courier and your goods were delivered this morning. Please accept our sincere apologies. Thankfully instances like this are very rare. Regards, BES

Posted 5 years ago

“rapid service as always.”

Helpful Report

Posted 5 years ago

“The part I wanted was for an ooold boiler, spares for which are like hens teeth. Not only did they have this part but at a very reasonable price, a lot less than most other suppliers. Very quick delivery, had the boiler back working two days from ordering.”

Helpful Report

Posted 5 years ago

“Seems my delivery was on a van going to Scotland rather than Wales, I had a call from BES before the delivery was even due. Great communications. Still arrived on time 👍👍👍”

Helpful Report

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews