BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service thanks”

Helpful Report

Posted 1 year ago

“Excellent service and unbelievably quick delivery! Needed a new diverter actuator and was able to buy the valve and actuator at a good price keeping the valve for a later date if needed. Shipping from Birmingham to Northern Ireland was next day which meant heating was out for a day and repaired a day later once the part arrived. Thanks Guys! Would most definitely use again. :-)”

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Posted 1 year ago

“Easy navigation on site, reasonable prices fast dispatch and delivery”

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Posted 1 year ago

“Delivery was quick, but the contents, in this case a 20kg tub of heatproof plaster was smashed, the lid was broken all around the rim, there was a hole in the top and the plaster was all over the inside of the box, the box however was undamaged which suggests to me it was thrown in like that, how long it had been open in the warehouse is anyones guess. No reply to email using the website customer service form despite including 5 photo's of the mess together with the undamaged box.”

Helpful Report

Posted 1 year ago

Thank you Andrew for your feedback (two negative reviews received for same thing). We are pleased you received your item quickly. However, we are very sorry about the damaged item. We take instances like this very seriously and the appropriate members of our team will be reminded to make sure all items are inspected and carefully packed for safe transit. Rest assured customer services will be in contact in due course to replace/refund the damaged item. Apologies, BES **update** our customer service team emailed you on 28th November offering you a replacement/credit/refund but as yet we have not had a response.

Posted 1 year ago

“Placed order for collection from BES collection point. Website stated order ready in 30 minutes. Arrived 2 hours later to collect and order not ready or shown as processed despite me having order confirmation number and payment taken from account. Assistant in sorting this was very poor. Nobody prepared to resolved the situation whilst I’m stood waiting at counter losing money as I should be on jobs.”

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Posted 1 year ago

Thank you for your feedback. We have investigated and discovered an error in our processing (thankfully an extremely rare instance) Of course we have fixed this. We are extremely sorry for your experience and as a 'gesture of goodwill' we have issued a small credit to your account to say sorry. Please accept our sincere apologies. Regards, BES

Posted 1 year ago

“Ordered some valves on Thursday and they arrived on Friday morning which was great, also they were the cheapest I could find on the web, then I had to return because my valves were sticking and not broken, the sales person processed my return very quickly and efficiently. This company gets a 10 out 10. Would definitely recommend.”

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Posted 1 year ago

“Do not have the name of my company on the delivery address? anyone could’ve claimed that”

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Posted 1 year ago

Thank you for your feedback. However, we would like to help but you've left an anonymous review. Please could you email customerservices@bes.ltd.uk and we will investigate. Regards, BES

Posted 1 year ago

“Placed order and it arrived to enable jobs to be completed.”

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Posted 1 year ago

“Brilliant service: I emailed a query about a part I needed. BES responded really quickly but also very clearly. I ordered the part they advised and it was spot on. Very speedy delivery. Great price - the whole experience was fantastic.”

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Posted 1 year ago

“Excellent service throughout. The delivery was so swift it was unbelievable. The prices are great and the service is absolutely next to non-. Highly recommend to anyone.”

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Posted 1 year ago

“Parcel arrived on time 👍”

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Posted 1 year ago

“Item arrived on time and well packaged as quite a fragile temperature testing analyser”

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Posted 1 year ago

“Arrived very quickly and professionally packaged. Would certainly deal with this company again.”

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Posted 1 year ago

“Arrived within 24hours of me placing order with free delivery. Well packaged to avoid any damage. Great service thanks.”

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Posted 1 year ago

“Couldn't believe how quick it arrived, packed against damage. Great”

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Posted 1 year ago

“Keen pricing, particularly with bulk buys, impressively quick delivery service and well packaged.”

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Posted 1 year ago

“Unbelievable speed ! No sooner had I ordered the items I wanted, (having established availability with a fast service response to my enquiry), than the items were on my door step. The delivery included an item of 3M in length yet this seemed to have posed no problem at all. All items were as described and well packaged. A truly superb service.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“You provided an easy and accessible way to find what I wanted and then delivered! Can’t say fairer than that”

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Posted 1 year ago

“Terry Ryan is very helpful and delighted with his support on selecting the right parts for our projects. He is simply amazing”

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Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,405 reviews