BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to fix a carbon monoxide alarm”

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Posted 4 years ago

“Really helpful company. Good prices and products.. Would recommend.”

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Posted 4 years ago

“Very prompt delivery”

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Posted 4 years ago

“good price next day delivery great service.”

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Posted 4 years ago

“Does everything it says on the box - reliable supplier. Thank you.”

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Posted 4 years ago

“Just what i needed”

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Posted 4 years ago

“Brilliant excellent company to deal with, friendly knowledgeable staff”

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Posted 4 years ago

“Good prices and fast delivery. :)”

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Posted 4 years ago

“For a trade supplier BES must be one of the best with very smooth and efficient service.”

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Posted 4 years ago

“Couldn't pay for my order because I was waiting to be contacted regarding international shipping costs. But this never happend so I am giving 1 star because there was no service to review!”

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Posted 4 years ago

Thank you for your feedback. We are sorry that you have not received an update (we will investigate) The COVID19 pandemic has impacted international deliveries, however, we will establish rates and the best course of action given the circumstances. Thank you for your patience in these unprecedented times. Regards, BES

Posted 4 years ago

“badly let down by ups - good comms from Bes but paid for pre 12 monday arrived 4pm weds pm after several phone calls and promises not fulfilled”

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Posted 4 years ago

Mr Manuel, Thank you for your feedback. We are glad you received your products and also received good comms. from BES. However, we are sorry delivery was not as timely as usual or as anticipated. The current COVID19 national emergency means that our normal service from couriers is temporarily impacted. We apologise for any inconvenience. Regards, BES

Posted 4 years ago

“My delivery of 2 bottles of heating oil additive arrived promptly as always. Very good service.”

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Posted 4 years ago

“Good products, excellent catalogue, competitive pricing, answered the phone quickly when called to query late delivery. Sadly let down by UPS delivery service who were only able to tell me ' it's on the van but you won't get it today' - This carrier needs to be dropped as it is hurting your business”

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Posted 4 years ago

Dear James, Thank you for your feedback. We are pleased you think our catalogue is excellent, phone answered quickly etc. However, we were disappointed to hear about your UPS delivery. Thankfully instances like this are rare with service levels running at 99.1%. At our next UPS meeting we will raise your feedback. Apologies once again for the inconvenience. Regards, BES

Posted 4 years ago

“Exerlent service and fast service will use and the right price”

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Posted 4 years ago

“I paid an increased delivery charge for Saturday delivery. My package arrived Tuesday thereafter. I understand in the current climate that delays can happen, but after asking for a refund on the delivery surcharge via your contact us page, I have been completely ignored for one whole week - unacceptable!”

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Posted 4 years ago

Thank you for your feedback. A refund was issued on 31st March via Paypal. Regards, BES

Posted 4 years ago

“Excellent service always”

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Posted 4 years ago

“The order was completed smoothly and although I won't be using the valves immediately, they seem to be of good quality. I have them on other rad's in the house and expect the new ones to be just a good.”

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Posted 4 years ago

“Expansion vessel arrived quickly. My solar heating is now back and running!”

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Posted 4 years ago

“First class service as always”

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Posted 4 years ago

“Very smooth transaction, however, two problems with courier. BES sorted it out and saved the day.”

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Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews