BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,399 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a query regarding my order and in no time BES staff contacted me and advised me of the query. Staff wer polite and very patient with me. Excellent sevice.”

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Posted 5 years ago

“Absolutely superb service, it seemed as if there was someone at the business who the instant i input the order, went put the items in the packaging and it immediately was shipped. As it was my first order they also supplied me with a catalogue. The box was therefore a bit larger than expected!! But the items were securely packaged and protected, well done.”

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Posted 5 years ago

“Great prompt service, good prices”

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Posted 5 years ago

“Great company to deal with, good quality at a reasonable price”

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Posted 5 years ago

“Quality products delivered fast!”

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Posted 5 years ago

“Website is easy to use, friendly customer service and helpful when I had a query. Delivery service is fantastically quick. Can’t fault BES.👍”

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Posted 5 years ago

“Very good product, excellent next day delivery but a bit expensive.”

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Posted 5 years ago

“Brilliant service. Parts in stock and delivered next day. Cannot fault bes. However, Delivered by ups whose idea of tracking was ‘sometime during the day’ - not really helpful.”

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Posted 5 years ago

“I ordered a submersible pump to empty an oil tank together with other components. All arrived on time but a part was missing from the pump assembly. I contacted BES to let them know, the person I spoke to was very helpful, he contacted their supplier who forwarded the missing part, which I received the next day. Not everything goes right every time, but it is how you deal with a problem and BES resolved the issue well. I would have no problem ordering from them again or recommending them to others. Apart from hitch would have been 5 stars”

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Posted 5 years ago

“I couldn't have asked for better service and quality. Kind Regards Kevin @ Chambers Inc Ltd”

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Posted 5 years ago

“I have only recently heard of your company from a friend. I was able to use his catalogue to obtain the part numbers that I required, so I registered, ordered, and the parts I needed arrived promptly. They have now been fitted and are of good quality so I'm a happy customer who will be singing your praises from now on. N. Follows.”

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Posted 5 years ago

“Incredibly speedy response and delivery. Really impressed.”

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Posted 5 years ago

“10 out of 10 on price and service”

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Posted 5 years ago

“Ordered two 15mm x 3/8 right angled valves unfortunately one came missing the olive and nut. The 2nd disappointment was the valves were not as depicted on the website and although we're OK for my situation could have caused problems if room was tight with the valve operation. On the positive side, following a phone call the missing parts were dealt with in a efficient friendly manner and arrived am next day. The wrongly depicted valve on the website was addressed using the contact facility in the website. I received a reply the next day apologising for the discrepancy and saying the information was being updated and was due to a change of supplier. On the whole, apart from the delay caused, I was happy with the way things were handled and would use the BES again.”

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Posted 5 years ago

“Speedy delivery and telephone assistance very helpful”

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Posted 5 years ago

“Excellent service and quality”

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Posted 5 years ago

“Fantastic service, no quibble on a return due to my error, fast delivery item fits great and good quality. Thanks”

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Posted 5 years ago

“Good products fast delivery”

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Posted 5 years ago

“Great company. Quick and easy to deal with”

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Posted 5 years ago

“To quality product at a good price. Well packaged, followed by a quick and efficient delivery service. Happy to recommend.”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,399 reviews