BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order pay and collect. Counter staff always very friendly and helpful.”

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Posted 2 years ago

“This company provides superb service at every level. Comprehensive stock, good prices, next day delivery, and brilliant customer service if ever you need help. Out of many orders over the years, only one was slightly delayed, and that was not the fault of BES, it was the fault of the courier company. However, despite the problem not being made by BES, Dave M of BES sorted the issue for me within minutes. Not only did he sort the courier company, but he arranged a repeat delivery as a back up. I cannot commend the service more highly. BES is run with good traditional British service. Long may it continue, and be an example to others.”

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Posted 2 years ago

“I can honestly say this has been one of the best companies I’ve dealt with. Large selection of goods at very reasonable prices. Polite, helpful and knowledgeable staff. Goods delivered on day stated and absolutely no problem returning goods and quick refund of monies. I would highly recommend this company.”

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Posted 2 years ago

“All good, on-time and great price. I am pleased that you have changed to a different delivery company, they were spot on for timing. Many Thanks”

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Posted 2 years ago

“Fair price, next day delivery if ordered before Friday with time slot.Excellent service.”

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Posted 2 years ago

“Excellent service, always quality goods delivered on time, first time.”

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Posted 2 years ago

“Ordered on wednesday evening delivered friday morning top class transaction many thanks from a very happy customer *****”

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Posted 2 years ago

“Thanks for the very best service & product quality delivery.”

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Posted 2 years ago

“Very efficient response and delivery”

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Posted 2 years ago

“It's beyond me how an expensive item item like a gas analyser was delivered to me in inadequate packaging which cause the analyser probe to penetrate, and stick out of, the manufacturer's box. The analyser itself was in it's own cardboard carton (like a display carton), within the big box, and this was also burst. Who knows if the brown tape on the Kane box was original or not. Who knows what the small piece of anti-static bubblewrap was for, as it was loose in the box and not protecting the analyser. It seems unusual that Kane would send out a product, to BES, in such poor packaging. Let's hope it works and continues to work because that's kinda important to me.”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you for your feedback. We are sorry the packaging was damaged in transit. Your feedback has been shared with our warehouse team. Rest assured your Kane analyser has a full guarantee and in the unlikely event there was a problem our customer services team would resolve it, to ensure that you were happy. Regards, BES

Posted 2 years ago

“Had a specific pipe bung requirement to fix a leakage problem, which was speedily supplied and have to say well done. Can recommend this company for fast customer service and delivery.”

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Posted 2 years ago

“Have used for many years always a consistent excellent service, quality products and fair pricing. Easy to order and fast delivery. I will use again they have never let me down - thank you.”

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Posted 2 years ago

“Easy to use website, great prices and fast delivery. Highly recommended”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Very good company to deal with. On the rare occasion something goes wrong BES immediately resolve the matter with either a refund or replacement of goods. Outstanding service”

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Posted 2 years ago

“Twice now the items I've ordered have not been delivered next day. Only this time they were delivered to an amazon depot so would have to had been reordered causing further delay. I won't use BES again”

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Posted 2 years ago

Hi, Thank you for your feedback. Please note we do not 'guarantee' next day delivery, however, we almost achieve this with a very high 'next day' success rate. We are sorry that your orders did not arrive 'next day' which is thankfully a rare occurence. Regards, BES

Posted 2 years ago

“Comprehensive catalogue. Easy to use Web site and speedy delivery”

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Posted 2 years ago

“First time used, fantastic service and amazing products .”

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Posted 2 years ago

“First time used BES, brilliant service and amazing products. Definitely using them again. Keep up the brilliant service 👍”

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Posted 2 years ago

“Excellent speedy service!”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews