BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order on line, delivered next day excellent service. One part missing, phoned BES spoke and explained to a helpful lady who arranged a replacement part for next day delivery. Magic, thankyou”

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Posted 2 years ago

“Excellent service and can always get the materials and tools I need.”

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Posted 2 years ago

“always have items that i need in stock, delivery next day is brilliant i am unable to find fault with the company or products.brilliant service.”

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Posted 2 years ago

“Because I got what I wanted and was very prompt service”

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Posted 2 years ago

“great delivery etc , but your prices are not as cheap as expected , regards your competitors/ maybe stick to the sales and offers? , how do i get the promotion discounts ? delivery bob n which counts a lot , just wish i was not on nights ,,,,,,”

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Posted 2 years ago

Thank you for your review. We are glad that you think our delivery is great. We know we are very competitively priced with FREE delivery over £50. However, we take on board your comments. To help us further improve please could you provide some examples so that we can further compare & investigate as part of our continuous price checking. Regards, BES

Posted 2 years ago

“Really Impressed with the service. Easy to use website. quick delivery and a reasonable price. Will definitely use them again.”

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Posted 2 years ago

“Nice and easy to purchase , good quaintly and fast delivery”

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Posted 2 years ago

“Gas meter Union spanner Great spanner does all the job with one spanner, meter Union, ECV and Union adapters. The spanner is heavy duty and the price is reasonable for this spanner. You can feel it on your hand that this is not cheap tool. It made my job very easy and less tool in the tool box as one spanner does all the meter job. Received it in very quick time, affordable and quality. Thank you BES”

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Posted 2 years ago

“A great range of spare parts , saved myself having to call out a plumber. No fuss prompt delivery in fact the system came a day early. Defiantly worth looking at.”

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Posted 2 years ago

“very poor service, ordered on line and was given a delivery date 2 days later, on this day had no contact regarding delivery so called them,only to find out one item was out of stock and the other would be 14 days later and nothing like the confirmation delivery date on the email I received ,when I complained the guy on the end of the phone hung up on me so then had to call back to discuss the refund to then be told 10 days plus for this...joke service on this occasion”

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Posted 2 years ago

Hi, thank you for providing feedback. We are very sorry your macerator was out of stock. Also please note that when you ordered the 'Doc M' (a direct delivery due to its size) our website would clearly state that delivery for this item can take up to 14 days. Rest assured your refund will be actioned. We are sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Excellent service and very rapid delivery”

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Posted 2 years ago

“Fantastic service ots not the first time I have used them.”

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Posted 2 years ago

“ordered 6pm delivered 11 am next day reasonable prices terrific range of products”

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Posted 2 years ago

“My parts have went to the wrong address in Belfast”

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Posted 2 years ago

Hi, Thank you for your feedback. Please note your goods were delivered to #8 (your account address) as per your instruction when placing your order. N.B Please note that when you place an order online you are able to amend your 'delivery' address if it is different to the 'billing' address (as you are not a first time customer you can edit your delivery address if required) Please contact one of our team if you would like some help to do this customerservices@bes.ltd.uk We apologise for any inconvenience. Regards, BES

Posted 2 years ago

“Excellent service,fast delivery, recommend”

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Posted 2 years ago

“Placed my order on line, delivered next day excellent service. One part missing, phoned BES spoke and explained to a lovely helpful lady in orders, sent a replacement part for next day delivery. Very pleased with this service in a busy world.”

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Posted 2 years ago

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Posted 2 years ago

“All good,I will use BES again”

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Posted 2 years ago

“Very efficient order processing both delivery and returns handling - soo little fuss and such helpful order handling”

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Posted 2 years ago

“As always, very best service and delivery.”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews