BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great range of spare parts , saved myself having to call out a plumber. No fuss prompt delivery in fact the system came a day early. Defiantly worth looking at.”

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Posted 2 years ago

“very poor service, ordered on line and was given a delivery date 2 days later, on this day had no contact regarding delivery so called them,only to find out one item was out of stock and the other would be 14 days later and nothing like the confirmation delivery date on the email I received ,when I complained the guy on the end of the phone hung up on me so then had to call back to discuss the refund to then be told 10 days plus for this...joke service on this occasion”

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Posted 2 years ago

Hi, thank you for providing feedback. We are very sorry your macerator was out of stock. Also please note that when you ordered the 'Doc M' (a direct delivery due to its size) our website would clearly state that delivery for this item can take up to 14 days. Rest assured your refund will be actioned. We are sorry for any inconvenience. Regards, BES

Posted 2 years ago

“Excellent service and very rapid delivery”

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Posted 2 years ago

“Fantastic service ots not the first time I have used them.”

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Posted 2 years ago

“ordered 6pm delivered 11 am next day reasonable prices terrific range of products”

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Posted 2 years ago

“My parts have went to the wrong address in Belfast”

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Posted 2 years ago

Hi, Thank you for your feedback. Please note your goods were delivered to #8 (your account address) as per your instruction when placing your order. N.B Please note that when you place an order online you are able to amend your 'delivery' address if it is different to the 'billing' address (as you are not a first time customer you can edit your delivery address if required) Please contact one of our team if you would like some help to do this customerservices@bes.ltd.uk We apologise for any inconvenience. Regards, BES

Posted 2 years ago

“Excellent service,fast delivery, recommend”

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Posted 2 years ago

“Placed my order on line, delivered next day excellent service. One part missing, phoned BES spoke and explained to a lovely helpful lady in orders, sent a replacement part for next day delivery. Very pleased with this service in a busy world.”

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Posted 2 years ago

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Posted 2 years ago

“All good,I will use BES again”

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Posted 2 years ago

“Very efficient order processing both delivery and returns handling - soo little fuss and such helpful order handling”

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Posted 2 years ago

“As always, very best service and delivery.”

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Posted 2 years ago

“Excellent service, parts arrived when promised. All correct and for a fair price. Couldn't be easier.”

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Posted 2 years ago

“Use this firm frequently , never had a problem,goods arrive well packaged and on time.”

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Posted 2 years ago

“Didn't have everything ordered but these days not many people do”

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Posted 2 years ago

“All good quick delivery”

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Posted 2 years ago

“Delivery arrived on time and gauges done the job”

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Posted 2 years ago

“1st time user with BES, amazing service, fast delivery. Goods in stock excellent 👌”

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Posted 2 years ago

“AS usual withBES, items delivered in less than 24 hours!!!. All goods in good condition so what more could anyone ask for?”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews