BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,393 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 1" suction hose. About half the price of the competition. Charged about £4 for delivery (again, about half the price of the competition). Placed order by phone on a Sunday (impressive that they were operating on a Sunday). The hose arrived before 10 am on Monday! Not even Amazon can do this. All fitted and working by 1045. Absolutely faultless. Delighted.”

Helpful Report

Posted 5 months ago

“I recently placed a small order for a small coil of 20mm water pipe. My order was processed and delivered to my door in 14 hours. I received a total of 6 customer service order delivery and status emails, 4 from B.E.S and two from the companies preferred Courier DX. A 7th final email was a detailed invoice. Super impressed and highly recommended.”

Helpful Report

Posted 6 months ago

“Had a very pleasant experience with Kelly Jackson (Business Development Manager). Her response time and phone manners were amazing and she made the whole experience smooth and effortless! I will be using BES a lot more often thanks to Kelly !”

Helpful Report

Posted 6 months ago

“Exceptional customer care from Simon who assisted me in correcting my delivery address. Comprehensive explanation of the service provided to address my expectations.”

Helpful Report

Posted 7 months ago

“Great Service ! Ordered items at 7pm, delivered by lunchtime the next day… Faultless, Thank you.”

Helpful Report

Posted 7 months ago

“Website is terrible, very slow and erratic. To order a dozen items took over an hour, totally unacceptable. It has never been a great website but seems to have got progressively worse over time. Because of this I only go to BES if I cant find the products I am looking for elsewhere.”

Helpful Report

Posted 7 months ago

Hi Michael, Thank you for your feedback. BES successfully processes thousands of web orders each week. However, we recognise there is always room for improvement and so your comments have been forwarded to our web team for investigation. Regards, BES

Posted 7 months ago

“Refused a refund. As the email states, as soon as they receive the item, they will refund. But I called them today. They said that they received it but sent for manufacturer for assessment. Complete misguided and cowboys.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. Apologies for the miscommunication. We have checked with the manufacturer (as advised) and subsequently a refund will now be issued. This is being processed today (please allow for normal banking timescales) Apologies once again for any misunderstanding. Regards, BES

Posted 7 months ago

“The company and catalogue are great, easy to deal with accurate and fast. HOWEVER the website which always was a duplicate of the great catalogue, is now USELESS and UNUSABLE. I have dealt with BES for very many years as an account holder and have given up with the website. I have complained many times but to no avail. Disapointed.”

Helpful Report

Posted 7 months ago

Dear Tony, Thank you for your feedback. We are pleased that you think we are great and that our catalogue is too. However, we were very surprised to read that you think our website is "useless" as we successfully process thousands of orders each week online. So that we can learn more about your issues one of our web team will be contacting you so that we can help you. Regards, BES

Posted 7 months ago

“Great service extremely quick delivery. Only downside was the tubing wouldn’t seal on the manometer nipple without a jubilee clip.”

Helpful Report

Posted 7 months ago

“Great website,great service super fast delivery”

Helpful Report

Posted 7 months ago

“DO NOT BUY FROM THESE PEOPLE THEY ARE SCAMMERS, I PURCHASED AN ITEM FOR NEXT DAY DELIVERY AND 10 DAYS LATER I HAVENT RECEIVED IT WITH NO TRACKING UPDATES.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. As your review name is 'Michael' (we have hundreds of customers called Michael) please could you provide your transaction id so that we can investigate further via customerservices@bes.co.uk This will help us as we pride ourselves on excellent service and wish to maintain our existing 4.7/5 star rating. Regards, BES

Posted 7 months ago

“First class ..”

Helpful Report

Posted 7 months ago

“Very poor service from start to finish. Deliver delayed, collection delayed, unanswered emails. Still waiting on a refund some 3 weeks after the item was returned.”

Helpful Report

Posted 7 months ago

Sincere apologies. We have issued your refund today. Really sorry as we were let down by our courier. Thankfully this is very rare. Apologies once again. BES

Posted 7 months ago

“I’ve been buying goods from BES for nearly 30 years. I’m now in the process of winding down my business in readiness to retiring. I can honestly say that BES has been one of the best suppliers I’ve ever felt with. They often have the parts that are hard to find locally, and the prices of the goods are always competitive ( and often we’ll below local prices) . For example I went to a local very well known supplier for some 28mm end feed fittings. The supplier was no where near on price. I could buy from BES cheaper than the supplier could buy the fittings in at. ( I might have missed an opportunity there) In ending this post Yes I would recommend BES 100 present There prices are very good and delivery excellent, and customer service next to none. Why aren’t all businesses as good as BES?”

Helpful Report

Posted 7 months ago

“Very helpful and speedy response.”

Helpful Report

Posted 8 months ago

“Recently wrote a one star review regarding the ‘free gift’ of an infrared thermometer. Thanks for your reply noting that the model number was there to see. Very helpful. Now can you tell me, as a heating engineer, what use this thermometer with is with a range of 32c to 42c other than to check the potential well being of a customer I’ve just invoiced!”

Helpful Report

Posted 8 months ago

Thank you. We are sorry that your purchase (and free thermometer) is not what you expected. As stated previously a full refund can be obtained. We apologise once again. Regards, BES

Posted 8 months ago

“Ordered my fittings on a Saturday night and was delivered lunchtime Monday. Cant ask for better than that. Well done BES”

Helpful Report

Posted 8 months ago

“Ordered and received a Kane voltage/continuity tester. Came with a free gift of an infrared thermometer. Great, as as a heating engineer, it would replace my old one. Not if it’s a covid forehead thermometer with a range of 32c to 42c. You are advertising this as a ‘top pick’ to whom? A doctors surgery of pharmacy. Still have to get one, but not from bes!!”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are sorry that our offer does not meet your exact needs (Please note that the model no. of the FREE IR thermometer was provided on the web page). Also please note that you can return the goods for a full refund, t&c's apply. Please contact our customer services team for more details customerservices@bes.co.uk Regards, BES

Posted 8 months ago

“First time using this company and pleasantly surprised how efficient they are. Ordered in the evening delivered the following day. The best customer service, had an issue with my problem which was not their fault at all and resolved the matter in minutes and proceeded with a replacement Excellent and wouldn’t hesitate to recommend.”

Helpful Report

Posted 8 months ago

“They did what it says on the tin, great, will used again”

Helpful Report

Posted 8 months ago

BES.co.uk is rated 4.7 based on 6,393 reviews