BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,399 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a very useful site that allows one to build a list of components as one works out what is needed. For the amateur (DIY) user finding what you want can be difficult as one needs to know the correct terminology for the search function. However, the topic headings provide an alternative, if slower, solution. The list can then be shunted into the basket at any point. Delivery next day by UPS is very good. The "extended barrel nipples" are a good idea (6 & 9 inch) and avoid the need to buy 3m lenghts of steel pipe for small jobs. Mininimum packing and carriage is £4.95 so best for ordering multiple items, but individual component prices are mostly much better than 'Free Postage' ebay items.”

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Posted 5 years ago

“Good quality components, competitively priced, and delivered on time. Done.”

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Posted 5 years ago

“I was very happy with the service I received & would use BES again.”

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Posted 5 years ago

“Can't recommend highly enough, after much searching managed to find BES and the parts I wanted at a massively competitive price. Not only was it well priced it was also free next day delivery. The part arrived as promised the following day and with a handy brochure and other offers. Fitted the parts I'd ordered and they worked perfectly. I am extremely pleased and would recommend to others as they provide not only a great service but also very good quality and value for money.”

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Posted 5 years ago

“Ordering is so easy on line especially in conjunction with the latest catalogue. I am always amazed at how quickly my orders are processed and dispatched. This is an excellent service.”

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Posted 5 years ago

“Very fast efficient service, with a good selection of items available at an affordable price.”

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Posted 5 years ago

“Our company placed an order last week for a before 10.30am delivery at a cost of £17.95. The delivery hadn't arrived by 12.30 and we had engineers on site waiting for the goods so that they could complete a gas job. When we enquired we were told the items were too big to have been shipped before 10.30am I explained to the customer service associate that we had ordered product the size of nuts and bolts and that the consignment was small to which he investigated and agreed and said the goods should have been shipped by UPS and not their other courier. He told me he would get an ETA and call back...…. my engineer called me at 5pm - the goods had arrived. I'm still waiting for a call from BES???”

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Posted 5 years ago

Many thanks for your message. As advised earlier we send our apologies for the late delivery. As advised this query has gone to our Customer Services Team. Best wishes, BES.

Posted 5 years ago

“Good price and prompt delivery.”

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Posted 5 years ago

“Brilliant quick delivery”

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Posted 5 years ago

“Placing the order was straightforward. The next day delivery was disappointing due to the courier delivering earlier than expected . The recipient was at the address and prepared for an early delivery 7:00a.m. However the courier was missed and the order was consequently re scheduled for the next day . The re delivery card omitted an approximate time slot , as it should have according to UPS delivery info .”

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Posted 5 years ago

“good service on two orders but on single order wrong item sent. but rectified promptly .”

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Posted 5 years ago

“Very good service. Arrived the next day . Impressive.”

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Posted 5 years ago

“superb service. ordered parts on computer for a project delivered next day , easier than going to the merchants. will keep using .”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Ordered fittings at 3.00pm arrived next day,cannot fault b e s on there efficiency.”

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Posted 5 years ago

“Good price and parts came next day Great service”

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Posted 5 years ago

“First class service every time”

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Posted 5 years ago

“Very good prices and quick delivery on my items.”

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Posted 5 years ago

“Good website, competative prices, easy ordering, prompt delivery. What's more to say? Excellent!!!”

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Posted 5 years ago

“Amazing service as always, great product and rapid delivery. Only thing that let the service down was the slight damage to the flue liner”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,399 reviews