BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered ~£5 worth of goods from BES, items I couldn't get locally. They were competitively priced, delivered ahead of schedule (not necessarily a good thing!) and were exactly what I was wanting. I would buy from BES again. My only gripe is that as a DIYer I don't usually want a lot of plumbing gear and the shipping costs for small orders would make me tend to go elsewhere.”

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Posted 4 years ago

“Great service and products but on this occasion very poor delivery!”

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Posted 4 years ago

Thank you for your feedback. We are very sorry. Thankfully instances like this are very rare. We will raise at our next meeting with our couriers. Regards, BES

Posted 4 years ago

“very good and fast”

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Posted 4 years ago

“The item was exactly what I ordered but UPS made no effort to deliver to my home address but left it at a UPS collection point. I specifically added delivery instructions on my order which were ignored.”

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Posted 4 years ago

Dear Mr Latchford, Thank you for your feedback. We are glad that your item arrived exactly as ordered. However, we are sorry to read that UPS did not follow your instructions. Thankfully instances like this are rare as delivery is running at 99.1% success levels. We will raise this issue with UPS at our review meetings. Regards, BES

Posted 4 years ago

“First time ordering from BES, very easy order process and items arrived very quickly. Excellent service.”

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Posted 4 years ago

“Next day delivery after ordering at 18:30 was excellent. I really was impressed, usually I would go to a store but the delivery was so fast I would use this again.”

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Posted 4 years ago

“Goods came the following day at a good price.”

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Posted 4 years ago

“Used many times. Good price & quick delivery. Benn BNA Plumbing & Heating Ltd”

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Posted 4 years ago

“Great website so easy to find what I need. Prices are competitive. Delivery outstanding!!”

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Posted 4 years ago

“The flexible hoses were just what I wanted. Excellent communication throughout, and coupled with super fast delivery, makes for a great shopping experience. Will shop again”

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Posted 4 years ago

“Very reliable speedy service with a good range of products”

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Posted 4 years ago

“Very fast service and delivery. Had exactly the product I wanted in stock. Good price and value. Installed and worked fine. First rate company.”

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Posted 4 years ago

“Just like to say excellent service and fast delivery packaging superb will definitely use again”

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Posted 4 years ago

“What I brought was exactly what I wanted and the delivery was fantastic. thank you for a great service”

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Posted 4 years ago

“Good service and delvery”

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Posted 4 years ago

“Arrived quickly and very well packaged.”

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Posted 4 years ago

“great service delivered on time thanks”

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Posted 4 years ago

“Always excellent service, quick efficent, I don't think I have ever had cause for complaint in 12 years. that says something. Rating 10/10”

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Posted 4 years ago

“Found what I wanted on line quite easily.Ordering and paying went smoothly .Excellent service at pick up.”

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Posted 4 years ago

“Never let us down. Always on time . Big thanks.”

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Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews