BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. I ordered a thermal camera at a cost of over £700 for next day delivery. It turns out they didn’t have it in stock and so I missed my appointment with my client to use the camera and then when I asked for a refund it took them 8 days to return the money meaning I couldn’t buy another one from somewhere else. Really poor service.”

Helpful Report

Posted 2 years ago

Hi Richard, We can only apologise for your experience which does not meet our usually very high standards. It is extremely rare that we do not have the product stocked in our warehouse. Of course a full credit has been issued. We are very sorry for the inconvenience in this instance. Regards, BES

Posted 2 years ago

“Ordered a few times with BES. First few orders went fine, then I received a few copper joints with dents and scratches which ruled them unusable. I have now placed an order midday Thursday and paid £6 on an order that was about £8. Its Friday afternoon and I have been told I won't receive the item till Monday and you refuse to refund all or part of the delivery fee. Unacceptable when you need the parts quickly and you charge £6 delivery.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Please can you email your transaction id/order number to customerservices@bes.ltd.uk and we will investigate/follow this matter up for you. Please note that the majority of deliveries do arrive 'next day' but we never guarantee next day delivery. Our delivery charge is £4.95 plus VAT and it is FREE for all orders over £50. We apologise for the inconvenience relating to this delivery. BES

Posted 2 years ago

“Very unimpressed - they use a useless courier service - UPS - which impacts on them as a company - next working day items which still haven't been delivered 2 days later and might get it tomorrow - who knows! But it was needed the next working day! Also apparently you can't raise a complaint with BES because the customer services department doesn't have a complaint policy! And even when you say it is a complaint and and you want it escalated to a Manager they still ignore the fact it is a complaint and that you aren't happy and just reiterate what you already know - you might get it sometime in the future when the UPS man hasn't got so many deliveries that he might not just say he couldn't find your house (which is on the main A road!!) and go home, didn't think to call or google map it. I'll be leaving the same review with UPS.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are very sorry to hear that your goods have been delayed slightly. Thankfully these occurrences are rare, which is why BES use UPS, a globally recognised courier. We meet regularly with UPS to assess their service levels. Please note it is simply not true "that you can't raise a complaint with BES because the customer services department doesn't have a complaint policy!" BES actually have a dedicated customer services team that assist with all manner of service related instances to make our service standards as high as possible.. Please can you email your transaction id and a member of the team will be able to assist customerservices@bes.ltd.uk Regards, BES

Posted 2 years ago

update - my colleague has updated me following your conversation with him. Once again we are very sorry and he accepts your decision to cancel your order.

Posted 2 years ago

“Appalling misuse of customer data - received an invoice for equipment I hadn't ordered - invoiced to an address which was 5 years out of date - but linked to where I used to live 12 years ago! Dismissive Customer Service - "it's an IT problem" BE CAREFUL IF YOU USE THEM”

Helpful Report

Posted 2 years ago

Thank you for your review. Please accept our sincere apologies for a very rare clerical error as outlined above. Please note a credit has been raised in full to cancel your invoice. Also please note that no one externally would have seen your details as this occuence was an extremely rare I.T issue. Our IT dept have fixed this. Once again please accept our apologies for the inconvenience relating to this matter. Regards, BES

Posted 2 years ago

“I only got half my delivery and no-one has been in touch regarding my credit despite my calling and requesting them too”

Helpful Report

Posted 2 years ago

“Very poor delivery time”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please can you provide more information (transaction/order no.) so that we can investigate. Regards, BES

Posted 3 years ago

“Ordered two 600mm long flexi pipes. Each had been kinked flat twice in order to fit them into a 220mm box for delivery. Plumber would not use them for fear they would burst. My first and last order with BES ! Delivered on time, hence one star.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry that your hoses arrived damaged. Please contact customerservices@bes.ltd.uk who will be able to arrange replacements if you provide full details. We were pleased you were happy with our speedy service and hopefully you will try us again, as damaged goods are a rare occurrence. Apologies for the inconvenience. Regards, BES

Posted 3 years ago

“Rubbish service, too much charge including delivery, for one pvc pipe big cardboard but delivered open ended with missing parts. Than they send replacement part but the colour of reducer is completely different..don’t buy..”

Helpful Report

Posted 3 years ago

Thank you for your feedback Dushyant. We are sorry that our courier damaged your packaging in transit. However, we are pleased that your missing part was sent out quickly to minimise any inconvenience. Our delivery charges are clearly stated when orders are placed online. Delivery is FREE for orders over £50. Otherwise our standard charge is highly competitive in the plumbing and heating sector. Regards, BES

Posted 3 years ago

“Order was due on Saturday 22/1/22 Didn’t arrive! Lost a days work for Monday 24/1/22!!!!!!!! No stars I’m afraid!!”

Helpful Report

Posted 3 years ago

“This is so expensive”

Helpful Report

Posted 3 years ago

Hi Rakesh Kumar, Thank you for your feedback. We are extremely competitive in the marketplace. However, as you have purchased more than one item from us please can you elaborate so that we can investigate your comment further. Regards, BES

Posted 3 years ago

“I haven't received my order and I didn't receive notification of pending delivery?”

Helpful Report

Posted 3 years ago

Thank you for your feedback Jo. We can see that you placed your order on 31st December requesting delivery on January 6th. Therefore your order will be dispatched from us tomorrow (5th). Regards, BES

Posted 3 years ago

“Still waiting for the next day goods”

Helpful Report

Posted 3 years ago

Mr Osborne, Thank you for your feedback. We are sorry your goods were delayed by one day during this very busy period. However, we are pleased they were delivered on the 10th December. Regards, BES

Posted 3 years ago

“Ordered the parts on the 1st should have been delivered on the 2nd still not here on the 4 th not great is it respond to that”

Helpful Report

Posted 3 years ago

Hi Trevor, Thank you for your feedback. We are very sorry that your delivery to Newton Abbot was delivered today rather than on Thursday as you expected. Couriers occasionally experience delays. Thankfully this is a rare situation as we deliver thousands of products 'next day' every week. We apologise for any inconvenience. Regards, BES

Posted 3 years ago

“Ordered my part for next working day delivery, and paid extra for it to be delivered before 2pm, this was last Saturday. It is Friday and it still not here!! Went to another dealer and got the item next day!! When I called up to track this item the customer service agent said that it was UPS fault due to Black Friday and Christmas!”

Helpful Report

Posted 3 years ago

Thank you for your feedback Mr Petty. Sincere apologies but our courier notified us that they lost your parcel (this is very rare) and an investigation is ongoing. If the parcel is found please return to BES. Of course a full refund will be issued to you. Please note that your parcel was due for delivery Tuesday 30th November as per your original order confirmation and not Saturday as you state (plus we don't provide timed deliveries on Saturdays) We are very sorry for the inconvenience caused. BES

Posted 3 years ago

“Ordered a set of jaws for a REMS press fit tool. Jaws were faulty so I was told that a rep from REMS would contact me. I ordered another set of jaws as needed to get the job done on the basis the others would be refunded but apparently its a product that they try and fix/generally mess around with reps etc rather than just replace. I was told it was my fault for ordering a replacement part rather than chasing the rep for a £100 part that was clearly faulty. Never heard back about sorting out the issue. Appalling attitude.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We have investigated and note the following: *You purchased 1 x 22735 35mm Rems Tongs 21st June 2021 *You purchased the same part on 23rd June 2021 At the same time REMS left many messages with you so that a REMS representative could investigate your claim further but never got any response from you. (REMS is a specialist product & if there are ever any claims we always refer so they can deal direct & will often visit such is the level of their customer service) Over five months later you then telephoned one of the BES team today. As you know and as agreed we have arranged a collection so the item can be returned to REMS for assessment. As advised a credit will be issued if a fault is confirmed. Regards, BES

Posted 3 years ago

“Paid for overnight Saturday delivery Phoned and confirmed overnight Saturday Assured it would arrive. No delivery !!! No contact details !! Had to cancel emergency repairs letting down an important client Not acceptable and not the first time this has happened”

Helpful Report

Posted 3 years ago

Thank you for contacting BES. We are very sorry that our courier let us down & did not deliver overnight for Saturday. Please note that we never guarantee 'next day' delivery although long term we do achieve a 97% success rate. Our courier informs us that you refused delivery today when they attempted to deliver your goods. We apologise for the inconvenience. BES

Posted 3 years ago

“Ordered two 4 metre soil pipes on back order as we were advised on the phone that it would be about a week. Three weeks passed and they still didn't have a delivery date. We said we didn't mind what length they came in as long as they totalled to 8 metres. The first two people I spoke to were extremely uninterested, rude and unhelpful. The third time I called up they said they could do this but it totalled to more than twice as much as the original order. Surely they should have provided some discount out of curtesy for the inconvenience caused of waiting for an item for three weeks which was clearly never going to be in stock?”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are very sorry to hear about your experience. Our very high standards have slipped on this occasion. Please note certain products including plastics are experiencing global shortages and this has impacted our stock levels. The situation changes on a daily basis. We were pleased you received an initial courtesy call advising of a delay. However, we were very disappointed to read of your experience following that. Rest assured the team have been made aware and we apologise for the inconvenience. Regards, BES

Posted 3 years ago

“This is a shocking company! Leaving a company has never been so hard. We have had to pay over £400 to leave when we have only been with them a month. (We tried to cancel the contract withing 24hours but they continued to mess us around) We are still having issues now even though they happily took the money but are now claiming that we have not cancelled our contract!!!!!! Avoid at all costs ! To top it off we had calls from their sister company today. NO THANK YOU!”

Helpful Report

Posted 4 years ago

Hi, You have clearly posted this review against the wrong company. BES Ltd (based in Birmingham) is NOT connected to BES Utilities (Lancashire) therefore please can you remove your review and post against the correct company. Regards, BES Ltd(Birmingham)

Posted 4 years ago

“Absolute cowboy of a company, I have no idea how they have a 4* rating. I can only assume this is through fraudulent ratings. I wouldn't recommend BES to my worst enemy. Customer service has been appalling, their management of my data and other customers data is embarrassing (I was called a different company in correspondence numerous times). They also blocked my account from moving over when I terminated my contract and billed my usage from 4 kw/ph to 6.5 kw/ph whilst they made it impossible for me to move to my new supplier. After pointing out this obvious attempt of ramping up my bill and blocking my transition as a means of profiting further, they declined to reason why they blocked my account and demanded payment at the ridiculously increased rate. DO NOT USE THIS COMPANY EVER!!!”

Helpful Report

Posted 4 years ago

Hi Daniel, You have clearly posted this review against the wrong company. BES Ltd (based in Birmingham) is NOT connected to BES Utilities (Lancashire) therefore please can you remove your review and post against the correct company. Regards, BES Ltd(Birmingham)

Posted 4 years ago

“My experience was of an appalling lack of respect or honesty and a company using illegal tactics. It was an utter, unmitigated experience from hell! When there was a duspute, a heavy was sent around to loudly and verbally abuse me, to the extent that I had to throw him out and warn him that if he ever came back the police would be called. It worked.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. However, it is clear that your review was meant for BES Utilities (Lancashire) who are not connected to BES Ltd (Birmingham) Please can you remove the inaccurate review of BES Ltd (Birmingham) and submit against the correct company i.e BES Utilities of Lancashire. Thank you. BES Ltd (Birmingham)

Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews