BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,393 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always quality and always quick and at the same time very competitive on price. I don't look elsewhere.”

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Posted 10 months ago

“My orders are always processed,delivered and packed in a extremely professional manner. Many thanks.”

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Posted 10 months ago

“I ordered from dozens of websites over the past 4 weeks... this site has proved to be the most frustrating and poorly performing I've EVER come across. Knew what I wanted. Opened a new account. Good Then I tried to add items to my cart. No can do. After about 15 minutes I've got six meters in the basket (I want one) & 10 washers (I want three). Another 10 minutes. Logged in & out many times. Yes... At last correct quantities in the cart.. nearly there. NO Could I get to the checkout. No way. Absolutely pitiful. Your software does not work! Did you get your boy put the site together?... you must be losing business hand over fist. So frustrating. You just wasted 35 minutes of my life that I will never get back. Shameful”

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Posted 10 months ago

Thank you for your anonymous 1star review. We were very surprised to read your comments. Thousands of web placed orders are transacted and delivered successfully by BES each week. Please contact us with further details so that we may investigate and try and help. Using our website is very easy and thousands of happy customers agree. We don't want you to miss out. Regards, BES

Posted 10 months ago

“Ver efficient”

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Posted 10 months ago

“Brilliant service”

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Posted 10 months ago

“Poor experience and will not use again. Ordered a hot water cylinder on 2nd January for an elderly customer who had no hot water due to existing cylinder being split. Paid for next day delivery before 12, fast forward 2 days and still no sign of my order. Organised joiner and plumbers to do work over the last 2 days but still unable to proceed due to delays. Customer remains without hot water and no longer wishes to do business with us. Joiner and plumbers chasing payment for their lost time. Really not happy about this - you work hard as a new company to build a reputation locally, and something like this really affects what we do in the industry. Customers don't care about whether it was the merchants or couriers fault, it's us small companies that get affected the most - really no acceptable!! Will not use again!”

Helpful Report

Posted 10 months ago

Dear Ian, Thank you for the feedback which we were disappointed to read. We are extremely sorry. After a thorough investigation we have established that the courier driver decided to return your order to his hub on consecutive days claiming incorrect address! (which we know is not true) This behaviour is out of our control and thankfully extremely rare. The courier company have been notified. We are very sorry for what has happened and can only apologise for letting you down. Regards, BES

Posted 10 months ago

“Delivery came the right time Happy with item fit perfectly”

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Posted 11 months ago

“Great, easy to order and super quick delivery. The online price was best I found and really happy to have a great new shower running”

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Posted 11 months ago

“Order item had delivery date for Monday , only me chasing by email and phone found to be out of stock ,terrible service and still no confirmation email stating delivery? Very poor”

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Posted 11 months ago

Thank you for your order placed at 21.11hrs on Thursday 7th Dec. Please can you contact customerservices@bes.co.uk with more details so that we can investigate your anonymous 1star review. Please note that at the point of purchase any items 'out of stock' are highlighted as such (it is very unusual for BES to be out of stock) If you remain unhappy with your purchase a refund/exchange can of course be arranged via our team on the email above. Regards, BES **Update your product was delivered on the 14th. We apologise for the delay due to exceptional circumstances with our courier**

Posted 11 months ago

“Terrible service. It took tens of chasing phone calls / emails and TWO weeks to get my next day order. Ended up delaying the whole project. They then went on to randomly make debit card transactions with my details after my order was completed! Absolute scammers. Avoid.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. Please can you email customerservices@bes.co.uk with further details as your review was left anonymously, so that we can investigate thoroughly and make 100% sure we are looking at your order. This will help us as we take great pride in our excellent customer service. It does seem your order (£4.06+VAT & delivery) was ordered on 4th December but was delayed slightly for which we apologise. Thankfully instances like this are very rare as we successfully despatch thousands of products every day for next day delivery. In response to your 1star review 1. We are not scammers, we have been successful for over 45 years 2.We have no record of "tens of chasing phone calls/emails" for your £4 order. We note you called on 11th December and spoke to one of the team. 3.We do NOT make random debit card transactions. Your payment was an online purchase that you made for £10.81 all inclusive. 4.Your order was delayed slightly but not by two weeks as you claim. Your order was placed on the 4th December and your review was posted on 12th December. We hope you will provide your details for our customer services team so that if necessary we can resolve any further issues. Of course they will refund or replace the product if you are not happy with your purchase. Apologies. BES

Posted 11 months ago

“Great service thanks”

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Posted 11 months ago

“Excellent service and unbelievably quick delivery! Needed a new diverter actuator and was able to buy the valve and actuator at a good price keeping the valve for a later date if needed. Shipping from Birmingham to Northern Ireland was next day which meant heating was out for a day and repaired a day later once the part arrived. Thanks Guys! Would most definitely use again. :-)”

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Posted 11 months ago

“Easy navigation on site, reasonable prices fast dispatch and delivery”

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Posted 11 months ago

“Delivery was quick, but the contents, in this case a 20kg tub of heatproof plaster was smashed, the lid was broken all around the rim, there was a hole in the top and the plaster was all over the inside of the box, the box however was undamaged which suggests to me it was thrown in like that, how long it had been open in the warehouse is anyones guess. No reply to email using the website customer service form despite including 5 photo's of the mess together with the undamaged box.”

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Posted 11 months ago

Thank you Andrew for your feedback (two negative reviews received for same thing). We are pleased you received your item quickly. However, we are very sorry about the damaged item. We take instances like this very seriously and the appropriate members of our team will be reminded to make sure all items are inspected and carefully packed for safe transit. Rest assured customer services will be in contact in due course to replace/refund the damaged item. Apologies, BES **update** our customer service team emailed you on 28th November offering you a replacement/credit/refund but as yet we have not had a response.

Posted 11 months ago

“Placed order for collection from BES collection point. Website stated order ready in 30 minutes. Arrived 2 hours later to collect and order not ready or shown as processed despite me having order confirmation number and payment taken from account. Assistant in sorting this was very poor. Nobody prepared to resolved the situation whilst I’m stood waiting at counter losing money as I should be on jobs.”

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Posted 1 year ago

Thank you for your feedback. We have investigated and discovered an error in our processing (thankfully an extremely rare instance) Of course we have fixed this. We are extremely sorry for your experience and as a 'gesture of goodwill' we have issued a small credit to your account to say sorry. Please accept our sincere apologies. Regards, BES

Posted 1 year ago

“Ordered some valves on Thursday and they arrived on Friday morning which was great, also they were the cheapest I could find on the web, then I had to return because my valves were sticking and not broken, the sales person processed my return very quickly and efficiently. This company gets a 10 out 10. Would definitely recommend.”

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Posted 1 year ago

“Do not have the name of my company on the delivery address? anyone could’ve claimed that”

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Posted 1 year ago

Thank you for your feedback. However, we would like to help but you've left an anonymous review. Please could you email customerservices@bes.ltd.uk and we will investigate. Regards, BES

Posted 1 year ago

“Placed order and it arrived to enable jobs to be completed.”

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Posted 1 year ago

“Brilliant service: I emailed a query about a part I needed. BES responded really quickly but also very clearly. I ordered the part they advised and it was spot on. Very speedy delivery. Great price - the whole experience was fantastic.”

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Posted 1 year ago

“Excellent service throughout. The delivery was so swift it was unbelievable. The prices are great and the service is absolutely next to non-. Highly recommend to anyone.”

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Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,393 reviews