BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would appreciate a cheaper delivery option when don't need next day. Also found the offer of free postage on orders over £50 misleading - all prices on site are quoted with VAT yet the £50 has to be before VAT..! otherwise all good”

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Posted 4 years ago

“They went the extra mile after I was not in to receive a part I needed to repair a boiler. They called the courier and made every effort to ensure I had the part in time for my customer appointment, My customer was happy, great service from BES.”

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Posted 4 years ago

“One of the best if not THE best online plumbing parts site I've ever used. As a buyer for a building firm their prices are generally very competative and in some cases are exceptional, look out for their occasional deals these can be massive money savers. BES are a big thumbs up from me! keep up the good work BES”

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Posted 4 years ago

“Quick delivery of ordered item.”

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Posted 4 years ago

“Excellent technical consultancy. Just the right replacement parts. Great delivery and communications.”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“High quality products. Efficient service.”

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Posted 4 years ago

“Great service ,Tracy was a pleasure to deal with .I would highly recommend dealing with BES .Its a pity I can’t say the same for UPS who must think everyone is sitting at home at 12 o’clock in the day waiting for a parcel to arrive .”

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Posted 4 years ago

“Only made a small purchase, but arrived exactly on time excellent service.”

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Posted 4 years ago

“They took my order and my money and then told me the product wasn’t in stock. What a rubbish company.”

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Posted 4 years ago

Mr Weir, Thank you for your feedback. Please note at the point of ordering our website highlights an 'out of stock' message. Unfortunately the item you ordered took longer than usual to arrive into our warehouse before we delivered. You subsequently returned the item. A refund has been issued and this will reach your bank account in the next 5 working days. Apologies for any inconvenience. Regards, BES

Posted 4 years ago

“BES have have always been able to supply what I have needed. Delivery is super quick, next day at no extra cost, and the returns policy, if you need it, is excellent. Website works well and staff are pleasant and helpful on the phone.”

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Posted 4 years ago

“Great company with good customer service”

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Posted 4 years ago

“needed assistance on phone chap was great help then ordered on line great products good delivery reasonably priced”

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Posted 4 years ago

“The parts I ordered online were delivered very promptly. Quite a high mark up on the product. Difficult to explain to the customer.”

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Posted 4 years ago

“Excellent service, fast delivery, good comms, what else could you ask for in a supplier, will deff use again, highly recommended.”

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Posted 4 years ago

“Good value and quick delivery”

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Posted 4 years ago

“Very happy with the safety duplicate book I purchased and a great price. However I feel the postage was too high priced. And also I was out when it was delivered by UPS so they left a note to collect from the next village the next day. But it wasn't there so I had to go back again the next day to collect so took nearly a week to receive a next day delivery. But the BES catalogue was delivered fine next day free which was the same size and weight... I will definitely order more from BES as it's a great range at fair prices.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are pleased you are very happy with your purchase and the price. Apologies for the inconvenience regarding your delivery. Thankfully instances like this are rare but we will flag up with our courier at the next review meeting. We are glad that you will use BES again in the future. Thank you. Regards, BES

Posted 4 years ago

“The fitting is not as good as the previous one try to connect both sides but still one side of the hose was leaking Not much impressed from the product”

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Posted 4 years ago

Thank you for your feedback. We have made our Purchasing Dept. aware of your comments. Regards, BES

Posted 4 years ago

“Quick delivery. Good price”

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Posted 4 years ago

“Been looking for replacement hinges for a while. I asked BES and they replied instantly with exactly what I needed. If only every company was as serious and efficient!!! Second to none BES thank you.”

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Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews