BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over the phone, very easy, everything arrived on the order next day. Have used B.E.S. before and will no doubt use them again 👍. Buying online of course is available from them.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great prices, very fast delivery”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Did what it said on the tin Perfect”

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Posted 2 years ago

“Great service, fast delivery and good communication.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Placed an order with various items, came with parts missing (told it was a picking issue) 1 item missing from the order, informed that I had cancelled it (why would i cancel my own order) - it had been done internally and told it would need to be re-ordered. Re-ordered it and paid, now been told it has been cancelled again and is no longer available, we had not been informed or refunded despite it being cancelled 10 days ago. No reason given by customer services or the smarmy manager.”

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Posted 2 years ago

Thank you for bringing this to our attention. BES sincerely apologise as your experience does not meet our normal high standards. An investigation is underway to prevent a repeat of this extremely rare sequence of events. Of course we will ensure that your full refund is issued immediately. Apologies once again. BES

Posted 2 years ago

“All good, fast delivery”

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Posted 2 years ago

“execellent service”

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Posted 2 years ago

“First and foremost excellent selection of product at reasonable prices Secondly free delivery over £50 of orders (excl VAT) even applies to the Isle of Wight when a lot of business will not even deliver to the Isle of Wight at all. Thirdly excellent customer service Fourthly good communication regarding delivery updates. I will definitely use them in the future.”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“good very good and very good”

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Posted 2 years ago

“Great delivery”

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Posted 2 years ago

“Recently I have attempted 2 orders via the web and both have been stopped because of a message to say e mail info.not stated,all my info.has been processed,needs looking into ,highly unlikely now to re-order,will have to source elsewhere.”

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Posted 2 years ago

Please can you provide more details so that we can investigate. Regards, BES

Posted 2 years ago

“VERY HELPFULL”

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Posted 2 years ago

“Very competitively priced, ordered one day delivered the next ! Great communications Can’t get better service than that ! Highly recommend 😊”

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Posted 2 years ago

“Hi Boiling water tap a great addition to plumbing system ,I am 78yrs old so it took longer than expected to fit. Delivery was next day so brilliant service. Thanks Tom Mixer.”

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Posted 2 years ago

“Easy to order, and quick delivery. Perfect!!”

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Posted 2 years ago

“Fast and efficient service. Second time I've used them. Would recommend.”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews