BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,404 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product was not great, the water tank lid was quite flimsy not particularly good value for money.”

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Posted 5 years ago

Thank you for your feedback. We will forward your comments to our buying team. Regards, BES

Posted 5 years ago

“Good range of quality products delivered promptly.”

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Posted 5 years ago

“an easy way to order parts at a very good price. The only thing to make it better is to send out a proper invoice, that can be downloaded for ease of accoutning.”

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Posted 5 years ago

“Great company to deal with. Found what I hadn't been able to find elsewhere for a very good price. Delivered very quickly. Website browsing and final payment a breeze. Thanks”

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Posted 5 years ago

“Good communications and speedy delivery”

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Posted 5 years ago

“Good price, quick delivery - excellent service.”

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Posted 5 years ago

“Very professional and reliable. Highly recomended.”

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Posted 5 years ago

“Ups are really bad with deliveries”

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Posted 5 years ago

“competitive prices with very fast delivery”

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Posted 5 years ago

“probably the best merchants for any fittings you need especially the ones most merchants don’t keep, and the next day delivery is great when you need a fitting urgently”

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Posted 5 years ago

“Online order did not allow a home or business address for delivery but instead insisted on a collection shop/business. My selected pickup was a petrol station near me. The address on the package was to the business at that location, with no mention of my name or address. On receipt they naturally opened it - it was addressed to them! Inside, the delivery slip again made NO mention of my name or address. I find this totally unacceptable - it places the collection business at risk of being accused unfairly of tampering with deliveries, plus puts me to considerable trouble asking them to find a package that isn't even addressed to me. Despite ordering a small fitting, BES included a brochure that weighed about 10x more than the item I ordered - so also requiring a massive package for a tiny 2" long fitting - This was an online order - what possible use would I have for a paper brochure?? What a ridiculous waste of resource.”

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Posted 5 years ago

Dear Sir, Thank you for your feedback, however, we were very surprised to read it as we have successfully delivered thousands of products globally but predominantly the UK. Of course 'Home Delivery' is an option for our customers. We will investigate but suspect it is human error when you placed your order. Please note we ask customers at the point of order if they require a BES catalogue. Regards, BES

Posted 5 years ago

“BES your ordering system is very good, prompt delivery, items as stated. Many thanks”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Products, price, and delivery times, are all excellent. I've never had any issues with any order.”

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Posted 5 years ago

“Prompt delivery. Competitive prices”

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Posted 5 years ago

“Excellent Customer service - ordered the wrong part no fuss returns process and even came to collect the part would deal with them again.”