BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and comprehensive range of products.”

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Posted 4 years ago

“Bes always seem very helpful and have a good stock, I don't have a lot of things but when I need something they always seem to have it, the dispatch of goods is quick and efficient, top company in my view”

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Posted 4 years ago

“Excellent service and helpful staff on the other end of the phone - much better than a faceless Dalek ! Would certainly purchase from you again. Delivery service 1st class , goods well packaged and suitable for the job in hand. Thanks, Roy.”

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Posted 4 years ago

“order was as described was easy to place order and delivery was very prompt I would recomend to any business and I will be using again. Dave Gas installer”

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Posted 4 years ago

“Excellent: The range of products available, pricing structures and speed of delivery. WJH”

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Posted 4 years ago

“Good company to deal with. Have a very large inventory of items, with plenty of options, for plumbing, heating together with tools etc. including items which are difficult to source elsewhere. Delivery is prompt. I have used them several times and will continue to do so”

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Posted 4 years ago

“Product was fine, but next day delivery to NI took 2.5 days. Not impressed.”

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Posted 4 years ago

“Excellent service, will trade with you again.”

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Posted 4 years ago

“Product was perfect and easy to install. Delivery was a little slow however.”

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Posted 4 years ago

“Great service and fast delivery. Will definitely order from BES again when required.”

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Posted 4 years ago

“BES had the parts I needed at a good price. Order completed accurately and delivered promptly.”

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Posted 4 years ago

“hello thank you , verry nice”

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Posted 4 years ago

“Prompt delivery as requested. Well packed, and as a new customer appreciated catalogue. Thanks.”

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Posted 4 years ago

“Central heating programmer bought with confidence thanks to online help from BES. Fitted straight from box and worked exactly as it should. BES prices are highly competitive and delivery is as stated. Thank you very much for an excellent service.”

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Posted 4 years ago

“I made a very small purchase - a meter box latch. The product was absolutely fine and no complaints. However the cost was doubled by postage a packing. It was clear why when it arrived as rather than popping it in a small envelope with a 70p first class stamp it was sent in a large box, most of the weight of which was a catalogue. Also annoying that it was sent UPS as that meant it was not left when they tried to deliver when I was out. Having said that I knew what I was paying when I bought it. Mostly irritated that delivery was delayed because a £4.35 + VAT purchase (plus £4.95 + VAT postage) could not just be left in the porch, or if in senbsible packing be put through the letterbox.”

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Posted 4 years ago

“The goods are ok,but the deliveries are awful most of the time,the invoice arrives before the goods !”

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Posted 4 years ago

Mr Bradley, Thank you for your feedback. We are pleased that your goods were ok. However, we were surprised about your delivery comments as our next day service levels are 99%. Regards, BES

Posted 4 years ago

“Parts were just what I needed and delivered quickly. Thanks.”

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Posted 4 years ago

“Good overall experience, my order was delivered to the wrong address causing me hassle but customer services was great and got UPS to call me so I would use again.”

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Posted 4 years ago

“great products and service, the best!”

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Posted 4 years ago

“Haven’t received my goods yet!! Shouldn’t you know this???? William”

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Posted 4 years ago

Many thanks for your message. We have tried calling you to discuss your delivery but have been unable to get to speak to you to you. Please call sales on 0121 322 6400. Best wishes, BES.

Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews