BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Materials always come on time and as promised so no delays on work getting completed and finished and works invoiced”

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Posted 2 years ago

“Product had clearly been opened and resealed with packing tape. All fittings inside had had the packets opened. Not a new item but sold as one”

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Posted 2 years ago

“Ordered a set of jaws for a REMS press fit tool. Jaws were faulty so I was told that a rep from REMS would contact me. I ordered another set of jaws as needed to get the job done on the basis the others would be refunded but apparently its a product that they try and fix/generally mess around with reps etc rather than just replace. I was told it was my fault for ordering a replacement part rather than chasing the rep for a £100 part that was clearly faulty. Never heard back about sorting out the issue. Appalling attitude.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We have investigated and note the following: *You purchased 1 x 22735 35mm Rems Tongs 21st June 2021 *You purchased the same part on 23rd June 2021 At the same time REMS left many messages with you so that a REMS representative could investigate your claim further but never got any response from you. (REMS is a specialist product & if there are ever any claims we always refer so they can deal direct & will often visit such is the level of their customer service) Over five months later you then telephoned one of the BES team today. As you know and as agreed we have arranged a collection so the item can be returned to REMS for assessment. As advised a credit will be issued if a fault is confirmed. Regards, BES

Posted 2 years ago

“I was very happy with BES from start to finish easy to order and product came through within a couple of days . Good all round”

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Posted 2 years ago

“Excellent service and delivered the next day would recommend.”

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Posted 3 years ago

“Had all that I wanted. Delivered in 2 days, great service.”

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Posted 3 years ago

“Paid for overnight Saturday delivery Phoned and confirmed overnight Saturday Assured it would arrive. No delivery !!! No contact details !! Had to cancel emergency repairs letting down an important client Not acceptable and not the first time this has happened”

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Posted 3 years ago

Thank you for contacting BES. We are very sorry that our courier let us down & did not deliver overnight for Saturday. Please note that we never guarantee 'next day' delivery although long term we do achieve a 97% success rate. Our courier informs us that you refused delivery today when they attempted to deliver your goods. We apologise for the inconvenience. BES

Posted 3 years ago

“Great prices, delivery was very quick.”

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Posted 3 years ago

“Excellent service. Items arrived safely next day”

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Posted 3 years ago

“had to deal with customer services everything sorted no drama top class”

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Posted 3 years ago

“Heating Pump ordered 23/11 delivered 25/11 fitted 26/11 problem solved. Great service from BES great price and great to have solved the issue, have used them previously and would recommend them without equivocation.”

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Posted 3 years ago

“Ordered two 4 metre soil pipes on back order as we were advised on the phone that it would be about a week. Three weeks passed and they still didn't have a delivery date. We said we didn't mind what length they came in as long as they totalled to 8 metres. The first two people I spoke to were extremely uninterested, rude and unhelpful. The third time I called up they said they could do this but it totalled to more than twice as much as the original order. Surely they should have provided some discount out of curtesy for the inconvenience caused of waiting for an item for three weeks which was clearly never going to be in stock?”

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Posted 3 years ago

Thank you for your feedback. We are very sorry to hear about your experience. Our very high standards have slipped on this occasion. Please note certain products including plastics are experiencing global shortages and this has impacted our stock levels. The situation changes on a daily basis. We were pleased you received an initial courtesy call advising of a delay. However, we were very disappointed to read of your experience following that. Rest assured the team have been made aware and we apologise for the inconvenience. Regards, BES

Posted 3 years ago

“Excellent service all round.”

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Posted 3 years ago

“Excellent price, delivery and service.”

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Posted 3 years ago

“Great Service Super quick delivery, with good quality product's Nice to find a supplier who can supply the need's of large and small customers. Thank's again for your Service.”

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Posted 3 years ago

“Price and availability also delivery was a big factor”

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Posted 3 years ago

“Everything is stock goods arrived next day”

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Posted 3 years ago

“Since finding BES 3 wks ago I've made 4 orders. I've price matched them with my usual suppliers and the difference is massive. They are just the best supplier for my needs as a maintenance plumber. The one issue with them is I rarely get the emails to say my parcel has been delivered to my local point. So I usually just pop in 2 days after the order and so far it's always there waiting for me. Which is kind of annoying but no so bad I wouldn't still give 5 stars as the pricing is just ridiculous. My profit margins have shot up since using BES.”

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Posted 3 years ago

“I would recommend this site to everyone the price is right and very quickly delivering stuff *****”

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Posted 3 years ago

“I rang BES wanting a replacement Fireangel smoke alarm. From start to finish the service I received from Janet and her colleagues was 100% first class. I received the replacement first thing the next morning and it was ideal. No hesitation in recommending this company for their customer service and attention to detail. Truly what purchasing items should be all about....person to person contact with a very successful outcome. Total satisfaction on my part. Thank you Janet and BES for a first class service.”

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Posted 3 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews