BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,397 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parts were delivered in a timely manner, but one of the two parts packaging was damaged and a component is missing, it wasn't in the well sealed shipping box so it must have been missing before it was packaged. this wasn't a cheap component and I wouldn't expect to be sent damaged goods. A picture has been attached of the item as it was received. The missing probe collar part can clearly be seen on the top right hand side of the picture.”

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Posted 5 years ago

Many thanks for your message. Your query has been passed to our Customer Services Department and someone will be contacting you shortly. Best wishes, BES.

Posted 5 years ago

“Immediate response and delivered within 24 hours. Excellent customer service.”

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Posted 5 years ago

“Excellent service...”

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Posted 5 years ago

“First order I did with BES for a couple of years, used to be orders in by 1pm for next day delivery, now it's 7pm, quite a committment to get orders delivered next day like that. So I odered about 6.30pm expecting next day delivery. Got a phone call about 8.30pm from a very nice fella explaining there was a problem with the orders system and any orders put in after 5pm wouldn't be next day but the following day. Was a bit annoyed but had to tell myself I shouldn't rely on a delivery of materials for a job that needs done the next day, lazy planning. Anyway, the fella said he would get it delivered the following day early in the morning, which they did. Have used BES for years, great product rangs for gas guys, good prices and very good service.”

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Posted 5 years ago

“Condensate pump received within 24hrs . Great delivery service. Now installed and working a treat. Thank you”

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Posted 5 years ago

“Very fast delivery +++”

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Posted 5 years ago

“Great website, great prices and speedy delivery. My only issue was with the product I bought, which although sold as flexible 22mm copper pipe, was hardly flexible. I needed a bending tool to put any sort of radius on it.”

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Posted 5 years ago

“Only allowed to select a drop off, not home delivery. BES addressed the package to drop-off location and NOT ME - so of course the business it was sent to opened it, and even the packing slip inside made no mention of me. That could expose them unfairly to claims of tampering with mail/theft from mail. I've written and complained to BES - NO RESPONSE.”

Helpful Report

Posted 5 years ago

Dear Mr Calvert, Thank you for your feedback. BES were very surprised to read your comments as we have successfully delivered thousands of products around the UK (and globally). Of course 'Home Delivery' is an option for our customers. We will investigate but suspect it is human error when you placed your order. Regards, BES

Posted 5 years ago

“Really simple to order and the delivery was fast.”

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Posted 5 years ago

“Prompt service coupled with competitive pricing.”

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Posted 5 years ago

“Good service good next day delivery would use you again”

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Posted 5 years ago

“Received goods in excellent condition, well packed and received on time.”

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Posted 5 years ago

“they deliver what you order and would be confiendent they would sort out issues quickly if they did go wrong”

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Posted 5 years ago

“The quality of the product was not great, the water tank lid was quite flimsy not particularly good value for money.”

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Posted 5 years ago

Thank you for your feedback. We will forward your comments to our buying team. Regards, BES

Posted 5 years ago

“Good range of quality products delivered promptly.”

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Posted 5 years ago

“an easy way to order parts at a very good price. The only thing to make it better is to send out a proper invoice, that can be downloaded for ease of accoutning.”

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Posted 5 years ago

“Great company to deal with. Found what I hadn't been able to find elsewhere for a very good price. Delivered very quickly. Website browsing and final payment a breeze. Thanks”

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Posted 5 years ago

“Good communications and speedy delivery”

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Posted 5 years ago

“Good price, quick delivery - excellent service.”

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Posted 5 years ago

“Very professional and reliable. Highly recomended.”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,397 reviews