BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrendous, I ordered via PayPal, it auto populated my previous address, my mistake I didn’t check. However, I called to simply change the address and got the most confrontational computer says no staff member I’ve ever spoken to in my life, couldn’t change the address and said it was cancelled. A few hours go by no refund or confirmation of cancelling, so I call back to chase it as I need the stuff/re-order and she got irate at the fact I’d rang back in to chase my refund and cancellation confirmation? The tone of voice and the way a simple matter was dealt with I’m just lost for words worst customer experience I’ve had, I genuinely thought it was a prank at one point! I still have no confirmation now. I’m well aware it was my mistake, but there’s a way of dealing with issues and customers and trying to argue over a simple matter isn’t it.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback although it is very disappointing to read. BES set very high standards and we have fallen short on this occasion. We are very sorry that a relatively simple admin error then impacted your overall experience with BES. Please note a confirmation email will follow to support the verbal cancellation. Apologies once again. BES

Posted 2 years ago

“Reliable supplier”

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Posted 2 years ago

“Ordered in the afternoon and received the next morning, excellent as always!”

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Posted 2 years ago

“Excellent .. thank you”

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Posted 2 years ago

“Super fast next day delivery”

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Posted 2 years ago

“Brilliant. Thanks”

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Posted 2 years ago

“Great price great service , arrived on time”

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Posted 2 years ago

“Excellent fast service. Arrived next day as promised. Will definitely use again. Good price.”

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Posted 2 years ago

“they seem quite efficient with quick despatch. delivery came outside of the stated time scale but no big problem”

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Posted 2 years ago

“they seem quite efficient with quick despatch. delivery came outside of the stated time scale but no big problem”

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Posted 2 years ago

“Ordered over the phone, very easy, everything arrived on the order next day. Have used B.E.S. before and will no doubt use them again 👍. Buying online of course is available from them.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great prices, very fast delivery”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Did what it said on the tin Perfect”

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Posted 2 years ago

“Great service, fast delivery and good communication.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Placed an order with various items, came with parts missing (told it was a picking issue) 1 item missing from the order, informed that I had cancelled it (why would i cancel my own order) - it had been done internally and told it would need to be re-ordered. Re-ordered it and paid, now been told it has been cancelled again and is no longer available, we had not been informed or refunded despite it being cancelled 10 days ago. No reason given by customer services or the smarmy manager.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. BES sincerely apologise as your experience does not meet our normal high standards. An investigation is underway to prevent a repeat of this extremely rare sequence of events. Of course we will ensure that your full refund is issued immediately. Apologies once again. BES

Posted 2 years ago

“All good, fast delivery”

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Posted 2 years ago

“execellent service”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,394 reviews