BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

Helpful Report

Posted 2 years ago

“A very good product works well and easy to use , it saves time and supplies hot water in an instant just when you need it ,with know waste of water or electricity excellent.”

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Posted 2 years ago

“Although they had the parts next day delivery was a shambles took 3days ! Which then put me behind Then when it came the boxes were ripped and squashed! Luckily nothing damaged”

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Posted 2 years ago

Dear Justin, Thank you for your feedback. We were sorry to read your delivery to Bexhill-on-Sea took 3 days. Whilst we do not 'guarantee' next day delivery our fulfilment rate for next day is extremely high @ 98%. Sadly on this occasion our courier did not meet your expectations for which we can only apologise. However, we are very pleased to hear that your order arrived in full. We were also glad to read that our excellent packaging protected your goods during transit. Apologies once again. BES

Posted 2 years ago

“Very quick delivery needed item ASAP BES came up trumps very impressed will buy again Thanks. T.Robinson”

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Posted 2 years ago

“On time good quality”

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Posted 2 years ago

“Please see review dated 24/11/22 concerning order and delivery. First class service all round. Will certainly use again”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Stock, delivery and website. All excelllent”

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Posted 2 years ago

“Outstanding service thank you. Delivery next day as promised”

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Posted 2 years ago

“found what I needed at a very good price. ordered and delivered the next day. I have used before and found the staff to be very helpful.”

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Posted 2 years ago

“Absolutely horrendous, I ordered via PayPal, it auto populated my previous address, my mistake I didn’t check. However, I called to simply change the address and got the most confrontational computer says no staff member I’ve ever spoken to in my life, couldn’t change the address and said it was cancelled. A few hours go by no refund or confirmation of cancelling, so I call back to chase it as I need the stuff/re-order and she got irate at the fact I’d rang back in to chase my refund and cancellation confirmation? The tone of voice and the way a simple matter was dealt with I’m just lost for words worst customer experience I’ve had, I genuinely thought it was a prank at one point! I still have no confirmation now. I’m well aware it was my mistake, but there’s a way of dealing with issues and customers and trying to argue over a simple matter isn’t it.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback although it is very disappointing to read. BES set very high standards and we have fallen short on this occasion. We are very sorry that a relatively simple admin error then impacted your overall experience with BES. Please note a confirmation email will follow to support the verbal cancellation. Apologies once again. BES

Posted 2 years ago

“Reliable supplier”

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Posted 2 years ago

“Ordered in the afternoon and received the next morning, excellent as always!”

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Posted 2 years ago

“Excellent .. thank you”

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Posted 2 years ago

“Super fast next day delivery”

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Posted 2 years ago

“Brilliant. Thanks”

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Posted 2 years ago

“Great price great service , arrived on time”

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Posted 2 years ago

“Excellent fast service. Arrived next day as promised. Will definitely use again. Good price.”

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Posted 2 years ago

“they seem quite efficient with quick despatch. delivery came outside of the stated time scale but no big problem”

Helpful Report

Posted 2 years ago

“they seem quite efficient with quick despatch. delivery came outside of the stated time scale but no big problem”

Helpful Report

Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews