BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. From order to delivery less than 15 hours”

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Posted 5 years ago

“No matter what is ordered BES will try the best to get it to you next day Credit to the Plumbing&heating industry Many thanks to the team👍”

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Posted 5 years ago

“Excellent service & delivery as usual”

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Posted 5 years ago

“Product seems OK, but thought £4.95 postage for a meter cupboard latch was a bit on the high side when ordered. Turns out the cost is to cover the delivery of a catalogue. I didn't request one, don't need one and even if I planned to us them again, which is doubtful, this is 2019, so I'd use the search feature on the website and not have to rely on having to find a weighty book in a cupboard or drawer somewhere.”

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Posted 5 years ago

Many thanks for your message. We have tried calling you to advise that the £4.95 is our standard delivery for any order that is under £50 excl VAT. Our catalogue was enclosed in the box as it was your first order with us and this is just a standard procedure. Best wishes, BES

Posted 5 years ago

“Items received were as ordered, whilst the delivery was speedy somewhat expensive on an item spend of less than £5”

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Posted 5 years ago

“Quick delivery and well wrapped.”

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Posted 5 years ago

“I’ve always had good service”

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Posted 5 years ago

“Superb service every time”

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Posted 5 years ago

“Brilliant service - quality products delivered on time.”

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Posted 5 years ago

“Quick ordering and delivered earlier than requested. I have a hard copy catalogue, and find it quicker to find the items required before completing the online orders.”

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Posted 5 years ago

“fast efficient service of quality products”

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Posted 5 years ago

“Delivery still not received.?????”

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Posted 5 years ago

Many thanks for your message. As discussed when we spoke earlier I will speak with our courier and advise you with any updates. Best wishes, BES.

Posted 5 years ago

“I left instructions to leave with the neighbour if not at home. I left the keys to my friend to fit it while I am away. But instructions where ignored, had to go back home to get the part myself. 8 hours wasted in total. Great. Won't be buying again.”

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Posted 5 years ago

Thank you for your feedback. We were sorry to hear that the courier driver did not follow your instructions. We will raise this at our next feedback meeting. Thankfully instances like this are rare with service levels currently at 98%. Regards, BES

Posted 5 years ago

“Items turned up next day.”

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Posted 5 years ago

“Bought a very small item but was still given outstanding service. Will recommend to others.”

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Posted 5 years ago

“Alway happy with the service and punctual delivery. Thank you.”

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Posted 5 years ago

“Great experience using BES. Easy to order and arrived the following morning. Would recommend.”

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Posted 5 years ago

“Great range, competitive prices and very good service.”

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Posted 5 years ago

“Excellent service from BES, item arrived on time and well packaged..”

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Posted 5 years ago

“When I first started using BES a few years ago it was great,but due to the erratic delivery drivers my opinion has gone down somewhat,I'm still waiting for a delivery that was supposed to have arrived on the 8/11 !”

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Posted 5 years ago

Thank you. Rest assured we are still great. Our overall 4.7/5 review score supports this claim. Following investigation it transpires your delivery was split into separate parts. All consignments have since been delivered. We apologise for any inconvenience and rest assured we share all feedback with our couriers. Regards, BES

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews