BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“needed assistance on phone chap was great help then ordered on line great products good delivery reasonably priced”

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Posted 5 years ago

“The parts I ordered online were delivered very promptly. Quite a high mark up on the product. Difficult to explain to the customer.”

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Posted 5 years ago

“Excellent service, fast delivery, good comms, what else could you ask for in a supplier, will deff use again, highly recommended.”

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Posted 5 years ago

“Good value and quick delivery”

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Posted 5 years ago

“Very happy with the safety duplicate book I purchased and a great price. However I feel the postage was too high priced. And also I was out when it was delivered by UPS so they left a note to collect from the next village the next day. But it wasn't there so I had to go back again the next day to collect so took nearly a week to receive a next day delivery. But the BES catalogue was delivered fine next day free which was the same size and weight... I will definitely order more from BES as it's a great range at fair prices.”

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Posted 5 years ago

Thank you for your feedback. We are pleased you are very happy with your purchase and the price. Apologies for the inconvenience regarding your delivery. Thankfully instances like this are rare but we will flag up with our courier at the next review meeting. We are glad that you will use BES again in the future. Thank you. Regards, BES

Posted 5 years ago

“The fitting is not as good as the previous one try to connect both sides but still one side of the hose was leaking Not much impressed from the product”

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Posted 5 years ago

Thank you for your feedback. We have made our Purchasing Dept. aware of your comments. Regards, BES

Posted 5 years ago

“Quick delivery. Good price”

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Posted 5 years ago

“Been looking for replacement hinges for a while. I asked BES and they replied instantly with exactly what I needed. If only every company was as serious and efficient!!! Second to none BES thank you.”

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Posted 5 years ago

“Everything required in stock and at a great price. Package arrived when stated and well packed.”

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Posted 5 years ago

“For the second time I have been supplied with a product type which was not ordered and differed from the item selected on the BES website. The product despatched was inferior to the one ordered.”

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Posted 5 years ago

Thank you for your feedback. Rest assured your claim is being investigated. Please contact our Customer Services Dept. if you wish to return your item. Regards, BES

Posted 5 years ago

“Fast delivery. Thanks”

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Posted 5 years ago

“Professional to deal with. Prompt dispatch on orders. Highly recommend.”

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Posted 5 years ago

“Very correct and expedite.”

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Posted 5 years ago

“Not the easiest of companies to work with for a commercial customer. The invoices are terrible they dont show the statement or whats in credit etc. When asked i get no answers.”

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Posted 5 years ago

Thank you for your feedback. We are slightly confused as all items purchased are invoiced immediately. Also account customers also receive separate statements itemising invoices etc. This is standard practise and has been in place for many years without issue. Please advise if this response does not satisfy your query and we can investigate. Regards, BES

Posted 5 years ago

“Very easy Very quick Great all round.”

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Posted 5 years ago

“Easy to order online but most prices are no longer competitive. BES offer next day delivery but can turn up anytime of the day which is poor these days as many carriers text a delivery slot. Only use when I have to.”

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Posted 5 years ago

Thank you for your feedback and orders. We are pleased you think our online ordering is easy. Our prices are competitive within the market place. Please note we've logged your comments regarding delivery slot texts. Thank you for for continued business. Regards, BES

Posted 5 years ago

“Excellent service excellent product fast dispatch!”

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Posted 5 years ago

“10 out of 10 for the response time regarding a email inquiry also the same for Connor, for dealing with the payment for my order from Greece. Now just waiting for my delivery Overall very satisfied customer Kind regards”

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Posted 5 years ago

“Informative and helpful, good product and speedy delivery.”

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Posted 5 years ago

“Exceptional service - ordered the item PM and it was delivered first thing the next day. Seamless transaction throughout and a buying experience I would not hesitate in recommending to colleagues, friends and family”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews