BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,394 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order last week for delivery on Saturday. I just got a call today (Friday) saying that their courier doesn't deliver on a Saturday. They have had 6 days to contact me about this. Shocking service”

Helpful Report

Posted 1 year ago

Apologies Ben as we were let down by our courier. Thankfully this is an extremely rare occurrence. We successfully deliver thousands of parcels each week and have a reviews rating of 4.7/5. Apologies once again. BES

Posted 1 year ago

“Hi best cannot rate them enough .Julie in customer service wS ex I'm 78 and struggled with an order .they were so so helpful order delivery next day ..thankyou all so much I would give you 10 stars janet”

Helpful Report

Posted 1 year ago

“excellent service. ordered on sunday pm and delivered monday at 9.32.”

Helpful Report

Posted 1 year ago

“Excellent, delivered my Testo Vane Anemometer for my MVHR balancing very quickly and in good condition, as well as other plumbing parts in the past I couldn't get anywhere else.”

Helpful Report

Posted 1 year ago

“Good price and next day delivery BES always delivers AAA+”

Helpful Report

Posted 1 year ago

“Obviously a very well run company. Ordered late arrived early next day. Excellent products and service 5**”

Helpful Report

Posted 1 year ago

“Unfortunately a bad experience. Ordered 4 items on Wednesday afternoon expecting delivery Friday. 1st part of the order arrived on Friday. Phoned BES to be told the rest of the order should arrive on Monday. Monday comes, nothing arrives. Another phone call to be told it should be there tues. Tues lunchtime, nothing arrived. Phoned again and now told the courier has lost the parcels. I was told I could order the lost parts again, pay for them and wait for a refund of the original parts. Which I would of accepted if the parts could of been shipped for next day in the morning. Told this was not possible and I could be 2 to 3 days delivery. Total joke! You would think BES would try thier best to get the parts send considering I've waited almost a week. Now waiting on a refund!”

Helpful Report

Posted 1 year ago

Apologies. We are pleased that part of your order arrived on Friday as intended. However, due to the size of the 3m lengths of pipes you ordered a second courier was also used. It is very disappointing and out of our control that this courier has lost the second part of your order. (thankfully this is extremely rare) Of course we were going to reissue your lost goods but a delivery to Aberdeenshire is not a standard next day delivery and so you requested a refund. Your refund will be issued accordingly. Apologies once again. BES

Posted 1 year ago

“your web page is very easy to navigate very quick to deliver a great service”

Helpful Report

Posted 1 year ago

“A competitive price and great next day delivery on the Saturday.”

Helpful Report

Posted 1 year ago

“The service was quicker and delivered faster”

Helpful Report

Posted 1 year ago

“Placed the order at 15:45 on a Tuesday. Arrived on site at 08:30 the following day!! Unbelievably quick service. Excellent products and competitive prices.”

Helpful Report

Posted 1 year ago

“The ordering system was easy to operate. We paid for a. m. Delivery. The delivery was simply as requested. In essence B. E. S. completed our order with a minimum of fuss. Regards and thanks. Waine Beaton Kobuk Ltd”

Helpful Report

Posted 1 year ago

“I really thought this company is good but not. I had three bad experience with them. When they have taken many to deliver on time and didn’t deliver. The have option to deliver on Saturday and Sunday but the staff tell you we not guarantee that you can get it. Bette to tell you’ll get when … Is better to have one option and do it instead of five delivery options which you can’t guarantee”

Helpful Report

Posted 1 year ago

Thank you for your feedback. As your review is anonymous please could you provide your transaction id's so that we can investigate further. This will help us as we pride ourselves on excellent service and wish to maintain our existing 4.7/5 star rating. Regards, BES

Posted 1 year ago

“Order placed in the afternoon delivery next morning”

Helpful Report

Posted 1 year ago

“Part ordered late Friday afternoon and delivered Saturday afternoon, fantastic service”

Helpful Report

Posted 1 year ago

“BES are one of the very few online traders who are on the ball and customer focused. Once they receive an order, it is processed and despatched right away. Excellent company.”

Helpful Report

Posted 1 year ago

“Great company with huge stock.”

Helpful Report

Posted 1 year ago

“Prompt delivery (next day as advertised), excellent quality and customer services.”

Helpful Report

Posted 1 year ago

“Good indeed, next day delivery and prompt.”

Helpful Report

Posted 1 year ago

“Splendid product range. Check out the solderless copper bonding, ‘Copper Seal’. Next day delivery has always been served successfully. Highly recommend.”

Helpful Report

Posted 1 year ago

BES.co.uk is rated 4.7 based on 6,394 reviews