BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,399 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“said next day delivery but took 2 days[this is for your info only i have no complaints]”

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Posted 5 years ago

“the product was just as shown in catalogue, good quality and meets requirements. Delivery was one day late, but did not matter too much.”

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Posted 5 years ago

“fast delivery product excellent”

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Posted 5 years ago

“Excellent service and delivery”

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Posted 5 years ago

“Had the part very few companies have. Fast delivery, fair price.”

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Posted 5 years ago

“Product as stated,delivery service fantastic. I have purchased from this company before in 2017 and the service then was just as good.”

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Posted 5 years ago

“We ordered one copper fitting on a Sunday morning .Paid £5 for standard delivery.Date given Tuesday ups delivery.Tracked all day which indicated it would arrive before end of that day.NO delivery Was Made. It arrived late Wednesday.So by then I’d done a round trip of 40 miles to collect from another supplier to get an important job completed .NOT GOOD ENOUGH .1st and last time using BES I’m afraid .Great range of products but postal service let you and me down ...”

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Posted 5 years ago

Many thanks for your message. We have tried to call you to discuss your late arrival but was unable to speak with you. Apologies for the UPS delivery on this occasion. Our Sales Manager has been made aware of the problem and will bring to the attention of the courier. Best wishes, BES

Posted 5 years ago

“Excellent price with fast delivery and well and securley packaged”

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Posted 5 years ago

“Needed a 4" long 1/2" Running nipples they had it and no one else did.”

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Posted 5 years ago

“Very fast delivery and easy on line payment system -5 star -website could be easier to navigate but huge stock can take time to shift through”

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Posted 5 years ago

“I don't normally leave reviews. I have only used B.E.S a couple of times and have had great service. Ordered parts at 17:30 for the next day and just like they promised it turned up, was greatfull as was needed for a job that day.”

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Posted 5 years ago

“Brilliant, quick and easy delivery”

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Posted 5 years ago

“Good service, great price, fast delivery. What more can be said apart from this is the kind of excellent service we should expect from everyone.”

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Posted 5 years ago

“BES responded promptly to my question regarding the suitability of 15mm plastic coated copper tubing for the job I had in hand. The tubing arrived the day after ordering. The subsequent installation went as planned.”

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Posted 5 years ago

“order was fast delivery and even when there was a crack in one of the items they sent another the next day at no charge. great customer service.”

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Posted 5 years ago

“Product quality and service were excellent”

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Posted 5 years ago

“Very good range of products. Product quality is good, and delivered surprisingly quickly.”

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Posted 5 years ago

“Fantasic advice and very quick delivery.”

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Posted 5 years ago

“Chose BES because they were less expensive than other sites. Meter door arrived, well packed within two days. Exactly what I wanted. Great service. Thanks.”

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Posted 5 years ago

“ordered water mains pressure test kit on line, booked delivery, got a call on the day i was expecting delivery to say it wasn't available anymore, but that was ok as i would be re-credited. i explained i would need an e-mail to confirm this as i paid for it on a company credit card,. i was told they don't provide that service. i explained that i needed it to back up the invoice i had already put through the company, I was then informed they would e-mail me to confirm the cancellation. just looked on line, and it's still available to purchase from them!”

Helpful Report

Posted 5 years ago

Dear Julian, Thank you for your feedback. We are sorry that your experience fell short of our usual high standard. We are glad that you received your email confirming cancellation. Rest assured that the kit currently has an 'out of stock' message when trying to order online. We apologise that this did not happen in your instance. Regards, BES

Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,399 reviews