BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,404 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good arrived when stated and will use again.”

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Posted 5 years ago

“I am not happy with the service overall because I had a problem and although the product arrived very quickly and my question was responded to very quickly it did not solve the issue so I called the technical department several times as advised but couldn't get through at all.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We were pleased to read that your product arrived very quickly (and that your question was answered quickly) We are sorry that you were unable to get through to our technical department. This is very rare but can happen during very busy periods. Please note you can submit a technical query through our website or try calling again. Regards, BES

Posted 5 years ago

“Absolutely first class service at an excellent price. Thank you very much BES.”

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Posted 5 years ago

“Ordered a coil of 6mm tube. It arrived very quickly. Sensible packing, i.e. not too much. All good. Will return for more tube when I need it.”

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Posted 5 years ago

“said next day delivery but took 2 days[this is for your info only i have no complaints]”

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Posted 5 years ago

“the product was just as shown in catalogue, good quality and meets requirements. Delivery was one day late, but did not matter too much.”

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Posted 5 years ago

“fast delivery product excellent”

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Posted 5 years ago

“Excellent service and delivery”

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Posted 5 years ago

“Had the part very few companies have. Fast delivery, fair price.”

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Posted 5 years ago

“Product as stated,delivery service fantastic. I have purchased from this company before in 2017 and the service then was just as good.”

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Posted 5 years ago

“We ordered one copper fitting on a Sunday morning .Paid £5 for standard delivery.Date given Tuesday ups delivery.Tracked all day which indicated it would arrive before end of that day.NO delivery Was Made. It arrived late Wednesday.So by then I’d done a round trip of 40 miles to collect from another supplier to get an important job completed .NOT GOOD ENOUGH .1st and last time using BES I’m afraid .Great range of products but postal service let you and me down ...”

Helpful Report

Posted 5 years ago

Many thanks for your message. We have tried to call you to discuss your late arrival but was unable to speak with you. Apologies for the UPS delivery on this occasion. Our Sales Manager has been made aware of the problem and will bring to the attention of the courier. Best wishes, BES

Posted 5 years ago

“Excellent price with fast delivery and well and securley packaged”

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Posted 5 years ago

“Needed a 4" long 1/2" Running nipples they had it and no one else did.”

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Posted 5 years ago

“Very fast delivery and easy on line payment system -5 star -website could be easier to navigate but huge stock can take time to shift through”

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Posted 5 years ago

“I don't normally leave reviews. I have only used B.E.S a couple of times and have had great service. Ordered parts at 17:30 for the next day and just like they promised it turned up, was greatfull as was needed for a job that day.”

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Posted 5 years ago

“Brilliant, quick and easy delivery”

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Posted 5 years ago

“Good service, great price, fast delivery. What more can be said apart from this is the kind of excellent service we should expect from everyone.”

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Posted 5 years ago

“BES responded promptly to my question regarding the suitability of 15mm plastic coated copper tubing for the job I had in hand. The tubing arrived the day after ordering. The subsequent installation went as planned.”

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Posted 5 years ago

“order was fast delivery and even when there was a crack in one of the items they sent another the next day at no charge. great customer service.”

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Posted 5 years ago

“Product quality and service were excellent”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,404 reviews