BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,405 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always BES deliver on time. Items are well packaged and always good valve. Range of items is more comprehensive than local plumbers merchants.”

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Posted 2 years ago

“Goods arrived only a day later than advertised but all items as expected”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“I can only presume that all the 5 star ratings are from customers new to BES as having been a loyal customer for over 11 years have been totally duped. As always with all my businesses, I have a look at other companies to compare rates and was quoted by my other suppliers more than half the rate quoted by BES. A field agent went into one of my shops and promised the manager that he would honour the prices quoted only to more than double them and as my employee docu-signed. Despite my complaints, BES will not do a thing and urge to look into thier past dealings with small businesses before signing. P.S the reason for 2 stars is that although not the cheapest stayed loyal and never before had an issue.”

Helpful Report

Posted 2 years ago

Mr Kearney, We are very confused by your review. We do not operate 'field agents' and can find no record of you on our database. (Please can you email marketing@bes.ltd.uk with your account number so we can verify) We can only assume that you have posted this review against the wrong company based on what you state above. If so please can you remove accordingly as this review is misrepresentative as we pride ourselves on an excellent all round service. Thank you for your understanding on this matter. Regards, BES

Posted 2 years ago

“Great service , quick delivery”

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Posted 2 years ago

“Exultant next day no worries perfect”

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Posted 2 years ago

“Ordered yesterday - goods arrived 10am today, well packaged and polite driver. Well done”

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Posted 2 years ago

“Ordered a few times with BES. First few orders went fine, then I received a few copper joints with dents and scratches which ruled them unusable. I have now placed an order midday Thursday and paid £6 on an order that was about £8. Its Friday afternoon and I have been told I won't receive the item till Monday and you refuse to refund all or part of the delivery fee. Unacceptable when you need the parts quickly and you charge £6 delivery.”

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Posted 2 years ago

Thank you for your feedback. Please can you email your transaction id/order number to customerservices@bes.ltd.uk and we will investigate/follow this matter up for you. Please note that the majority of deliveries do arrive 'next day' but we never guarantee next day delivery. Our delivery charge is £4.95 plus VAT and it is FREE for all orders over £50. We apologise for the inconvenience relating to this delivery. BES

Posted 2 years ago

“I ordered the End Cap online, within an hour of their opening time I was able to collect it from their warehouse as I live Local to it.”

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Posted 2 years ago

“Very unimpressed - they use a useless courier service - UPS - which impacts on them as a company - next working day items which still haven't been delivered 2 days later and might get it tomorrow - who knows! But it was needed the next working day! Also apparently you can't raise a complaint with BES because the customer services department doesn't have a complaint policy! And even when you say it is a complaint and and you want it escalated to a Manager they still ignore the fact it is a complaint and that you aren't happy and just reiterate what you already know - you might get it sometime in the future when the UPS man hasn't got so many deliveries that he might not just say he couldn't find your house (which is on the main A road!!) and go home, didn't think to call or google map it. I'll be leaving the same review with UPS.”

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Posted 2 years ago

Thank you for your feedback. We are very sorry to hear that your goods have been delayed slightly. Thankfully these occurrences are rare, which is why BES use UPS, a globally recognised courier. We meet regularly with UPS to assess their service levels. Please note it is simply not true "that you can't raise a complaint with BES because the customer services department doesn't have a complaint policy!" BES actually have a dedicated customer services team that assist with all manner of service related instances to make our service standards as high as possible.. Please can you email your transaction id and a member of the team will be able to assist customerservices@bes.ltd.uk Regards, BES

Posted 2 years ago

update - my colleague has updated me following your conversation with him. Once again we are very sorry and he accepts your decision to cancel your order.

Posted 2 years ago

“Appalling misuse of customer data - received an invoice for equipment I hadn't ordered - invoiced to an address which was 5 years out of date - but linked to where I used to live 12 years ago! Dismissive Customer Service - "it's an IT problem" BE CAREFUL IF YOU USE THEM”

Helpful Report

Posted 2 years ago

Thank you for your review. Please accept our sincere apologies for a very rare clerical error as outlined above. Please note a credit has been raised in full to cancel your invoice. Also please note that no one externally would have seen your details as this occuence was an extremely rare I.T issue. Our IT dept have fixed this. Once again please accept our apologies for the inconvenience relating to this matter. Regards, BES

Posted 2 years ago

“Ordered as Alpheton Hall Barns - Wedding Venue - I don't do reviews generally unless they are really bad or really good - this is a really good company! Had an issue, with a drunk person ripping off all the stainless steel pipework to the urinals with another wedding imminent and suffering from Covid, I could not find anywhere that could provide replacement pipe before the next wedding. Eventually found BES Ltd who were able to able to supply the raw pipe at very small fraction (about 15%) of the cost of the ready made up pipework with free delivery next day. In the vent the delivery was delayed a day and they chased it up and it arrived before noon the next day. Sadly the package was damaged (Tufnells delivery) (pipe ok) but they rang to check I had received delivery and on advising a small part was missing from the package they got this to me before 8am this morning. (UPS delivery)- Well done BES Ltd on amazing service so rare nowadays and well worthy of comment!”

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Posted 2 years ago

“Fast and great service Good packaging”

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Posted 2 years ago

“Fast and efficient service, would definately recommend.”

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Posted 2 years ago

“No problems great service.”

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Posted 2 years ago

“Great company to deal with, very prompt service spot on.”

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Posted 2 years ago

“Great quick service and a good product”

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Posted 2 years ago

“Excellent price and service as usual when I have used BES Ordered late afternoon and arrived around midday next day !!! - would recommend”

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Posted 2 years ago

“Great service as always!”

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Posted 2 years ago

“Fast delivery we’ll do e materials received as ordered”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,405 reviews