BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,399 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,399 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, only hiccup was the fact I stated for delivery to be left by garage door (this was written on invoice) if not at home ! Unfortunately this was not passed on to ups and I had to visit local drop off point to collect 😡”

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Posted 5 years ago

“Its somthink new to me and looks top quality .”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Clesse LPG 2 Way Auto Changeover Regulator arrived but the internal packaging, and the regulator, were both damaged. BES Customer Service (Nick) was excellent and, after viewing pictures of the damaged item, he arranged a replacement. However, the replacement turned out to be badly scuffed in exactly the same place as the original was damaged, despite the packaging being undamaged. Conclusion, something is wrong either with BES, or more likely Clesse, Quality Control.”

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Posted 5 years ago

“Good product good service easy to use website and arrived when stated Happy customer”

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Posted 5 years ago

“Reasonable price and fast shipping :)”

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Posted 5 years ago

“Item i ordered was cancelled, I rang BES to find out why “item has been dis continued they said, rang testo item has not been discontinued So dont know why my order was cancelled”

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Posted 5 years ago

Many thanks for your message. We are currently investigating and thank you for bringing this to our attention. We are always looking at ways to improve our employee training. Thankfully instances like this are very rare. Bets wishes, BES.

Posted 5 years ago

“many thanks good services”

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Posted 5 years ago

“Excellent service exactly what i wanted speedily delivered couldnt ask for more”

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Posted 5 years ago

“Excellent communication. Order dealt with most professionally. Great delivery timing. Fantastic product. What more can l say. Gerald Stock”

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Posted 5 years ago

“A fantastic service, I was unsure of what I needed & was advised by the helpful technical team of what they thought I needed. The order came the next day, but unfortunately it was not correct. However, the return service was excellent & even though it didn't work for me this time I would recommend BES & definitely use them in the future.”

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Posted 5 years ago

“Ordered on Tuesday delivered first thing on Wednesday Great service”

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Posted 5 years ago

“Good spares stock and quick delivery almost every time. Prices not always the cheapest compared to Toolstation etc”

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Posted 5 years ago

“Price fine. Delivery excellent. After care second to no one. We had a little problem with our order - but BES put it right in an instant phone call - without any frazzle, aggro, or irritation. Perfection. They're a great company to work with.”

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Posted 5 years ago

“prices are good website is easy to use products are good delivery is on time materials nearly always in stock the book is great for reference”

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Posted 5 years ago

“Great service on the phone and online. Mistakes few and far between and quickly rectified.”

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Posted 5 years ago

“Wide range of products on easy to navigate website. Competitive prices and speedy delivery.”

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Posted 5 years ago

“Thank you very much for assistance, much appreciated, highly recommended.”

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Posted 5 years ago

“As described, fast delivery.”

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Posted 5 years ago

“excellent customer service”

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Posted 5 years ago

BES.co.uk is rated 4.7 based on 6,399 reviews